Mobile And Wireless Services For OutpatientsWireless HealthcareApril 5, 2005 21 Pages - SKU: SKP1709967 |
DNAs cause disruption to the workflow within an outpatient department and, if the failure of a patient to complete their course of treatment leads to a relapse or complications, increases treatment costs and puts additional pressure on the provider’s limited capacity. Patients expect the interface between themselves and the healthcare provider to be supported by the same technology that companies in other sectors of the economy use to keep their customers informed. A large proportion of DNAs are in the demographic group that makes most use of mobile telephone services such as text messaging. While this means systems already installed are proving highly effective in reducing DNAs, large-scale deployments could suffer from diminishing returns. Vendors should therefore consider enhancing their existing SMS-based appointment reminder services by adding medication reminder services. Although SMS PR and PP systems do not generate large revenue streams, they provide an entry point into the healthcare IT market for small communications companies and mobile operators. IT vendors who are already established in the healthcare sector can provide text messaging as an added value service packaged with their existing hosted applications. While patient paging is currently based on proprietary network technology and devices, the relaxation of restrictions on the use of mobile phones in hospitals will allow vendors to merge SMS PR and PP systems and provide both services on the same SMS platform. Combining medication reminders, appointment reminders and patient paging, then offering them to healthcare providers on a mobile platform, would increase the incentive to fully incorporate mobile services within patient administration systems. This would provide the mobile communications vendor with an opportunity to position themselves as key providers of healthcare IT infrastructure |
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