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UK Home Delivery & Order Fulfilment 2008

Verdict Research Ltd
September 12, 2008
215 Pages - SKU: VERA1907705

Abstract Table of Contents Search inside this report Related Reports

Countries covered: United Kingdom

Introduction

Verdict Research: UK Home Delivery & Order Fulfilment 2008 provides in-depth analysis of the home delivery market, including products ordered, retailers visited, media used and channel shares. Combining market level data with a survey of close to 2,000 customers, this new report offers real insight into the dynamics, opportunities and threats in the home delivery market.

Scope

Analysis of the UK home delivery market products ordered for direct delivery to consumers via phone, online, catalogues, TV or from stores.
Detailed analysis of why shoppers use home delivery services, how satisfied they are with them and which service providers they use the most.
Comprehensive sector analysis for: books, clothing, DIY, electricals, food & grocery, furniture, health & beauty, homewares and music & video.
Overview and competitive assessment of leading logistics and fulfilment operators.

Highlights

We expect the the home delivery market to continue outperforming total retail, with sales growth forecast at 8.3% in 2008, compared to just 2.4% for total retail. Growth is being driven primarily by the continued surge in online shopping and also TV ordering, which has been buoyed by more people gaining access to digital TV.
The number of shoppers using home delivery for clothing rose sharply in 2007 to 13.1m. Consumers were slow to adopt clothing & footwear at the beginning of the e-retail boom, but as websites have improved and customers have grown comfortable with online shopping, clothing has become a major online category.
Both sexes have become more active in the home delivery market for the second year running, with females extending their lead. 60% of females now use home delivery, up from 54% in 2006, as women become more frequent users of the Internet.

Reasons to Purchase

Understand the opportunities and threats in the home delivery market.
Analyze the characteristics of home delivery shoppers to help make strategic decisions for the future.
Identify ways of broadening your appeal to target shoppers beyond your existing customer base.

CHAPTER 1 EXECUTIVE SUMMARY: Key Findings; Main Conclusions
CHAPTER 2 MARKET ANALYSIS: Introduction; Expenditure Growth; Home Delivery Market by Channel; Home Delivery Market by Sector
CHAPTER 3 CONSUMER RESEARCH SUMMARY: Key Findings; Introduction; Customer Characteristics; Newspaper Preferences; Delivery Frequency; Retailers Used; Motivations; Ordering Media; Satisfaction; Barriers to More Frequent Usage; Attitudes to Home Delivery Charges; Alternative Delivery Preferences
CHAPTER 4 SECTOR RESEARCH ANALYSIS: Books; Clothing & Footwear; DIY & Gardening; Electricals; Food & Grocery; Furniture & Floorcoverings; Gifts; Health & Beauty; Homewares; Music & Video
CHAPTER 5 HOME DELIVERY & FULFILMENT OPERATORS: Process; Sector Summary; Key Issues; Issues for Retailers; Solutions/Responses; Operator Services; e-Fulfilment Specialists; iForce; Metapack; Home Delivery Specialists; Home Delivery Network; Parcelnet; Home Shopping e-Fulfiment Hybrid; Zendor GSI Commerce; Logistics Specialists; Christian Salvesen; DHL Exel Supply Chain; Unipart Logistics; General Parcel Delivery; Amtrak; Business Post Group; DPD (Geopost); Royal Mail/Parcelforce; LYNX Express; TNT Express; Unattended Delivery Solutions
CHAPTER 6 GLOSSARY: Abbreviations
LIST OF TABLES: Table 1: Total consumer expenditure on goods sent by home delivery 1998-2008; Table 2: Home delivery channels 1998-2008; Table 3: Home delivery market spending by sector 2003-2008e; Table 4: Year-on-growth rates by sector 2003-08; Table 5: Home delivery shares of sector spending 2003-08; Table 6: Home delivery shopper base and penetration by sector 2007; Table 7: Regular daily newspapers read by home delivery customers 2007; Table 8: Regular Sunday newspapers read by home delivery customers 2007; Table 9: Reasons for choosing order method 2007; Table 10: Popularity of ordering methods for home/work delivery by sector 2007; Table 11: Satisfaction with elements of delivery process 2007 on 2006; Table 12: Satisfaction by ordering method 2007; Table 13: Which of these reasons would make you more likely to use home delivery services? 2007; Table 14: Which of these reasons would make you more likely to use home delivery services? 2007 (Cont’d); Table 15: Books - regional profile of home delivery shoppers 2007; Table 16: Clothing & footwear - regional profile of home delivery shoppers 2007; Table 17: DIY & gardening - regional profile of home delivery shoppers 2007; Table 18: Electricals - regional profile of home delivery shoppers 2007; Table 19: Food & grocery - regional profile of home delivery shoppers 2007; Table 20: Furniture & floorcoverings - regional profile of home delivery shoppers 2007; Table 21: Gifts - regional profile of home delivery shoppers 2007; Table 22: Health & beauty - regional profile of home delivery shoppers 2007; Table 23: Homewares - regional profile of home delivery shoppers 2007; Table 24: Music & video - regional profile of home delivery shoppers 2007; Table 25: Summary of purchase motivator, method and main user by sector 2007; Table 26: Issues, solutions and implications for retailers operating in the home delivery market 2008; Table 27: Fulfilment operator service proposition summary 2008; Table 28: iForce company overview 2008; Table 29: Metapack company overview 2008; Table 30: Home Delivery Network company overview 2008; Table 31: Parcelnet company overview 2008; Table 32: Zendor GSI Commerce company overview 2008; Table 33: Christian Salvesen company overview 2008; Table 34: DHL Exel Supply Chain company overview 2008; Table 35: Unipart Logistics company overview 2008; Table 36: Amtrak company overview 2007; Table 37: Business Post Group company overview 2008; Table 38: DPD (Geopost) company overview 2008; Table 39: Royal Mail/Parcelforce company overview 2008; Table 40: LYNX Express company overview 2008; Table 41: TNT Express company overview 2008; Table 42: Unattended delivery solutions 2008
LIST OF FIGURES: Figure 1: Home delivery report structure 2008; Figure 2: Home delivery purchase process 2008; Figure 3: Home delivery process 2008; Figure 4: Home delivery market growth 2003-2008e; Figure 5: Home delivery channels sales breakdown % 1998-2008; Figure 6: Home delivery market growth by channel 2008e on 2007; Figure 7: Reconciliation of mail order, e-retail, TV shopping and home delivery markets 2007; Figure 8: Sector shares of home delivery market 2003 and 2008; Figure 9: Percentage of each demographic group using home delivery in the past 12 months 2004-2007; Figure 10: Demographic profile of home delivery customer 2007; Figure 11: Home delivery household penetration % by working status and income group 2007; Figure 12: Home delivery household penetration % by ACORN group 2006; Figure 13: Users of home delivery - penetration by size of household 2005-2007; Figure 14: Users of home delivery - penetration by type of household 2005-2007; Figure 15: Percentage of daily newspaper readers using home delivery 2007; Figure 16: Percentage of Sunday newspaper readers using home delivery 2007; Figure 17: Average number of home deliveries per year by sector 2005-2007; Figure 18: Frequency of home deliveries by sector 2007; Figure 19: Top 20 retailers used for home delivery - % of shoppers mentioning 2006 & 2007; Figure 20: Retailers used for home delivery - percentage point change 2007 on 2006; Figure 21: Top reasons for home delivery 2005-2007; Figure 22: Ranking by importance of motivation for delivery by sector 2007; Figure 23: Ordering media for home delivery 2004-2007; Figure 24: Level of consumer satisfaction/dissatisfaction across all delivery criteria 2004-2007; Figure 25: Attitudes towards pricing and delivery 2007; Figure 26: If delivery could not be made to your home, where would you like it to go? 2004-2007; Figure 27: Books - home delivery shopper base 2005-2007; Figure 28: Books - socio-demographic profile of home delivery customer base 2007; Figure 29: Books - home delivery household penetration % by working status and income group 2007; Figure 30: Books - home delivery household penetration % by ACORN group 2007; Figure 31: Books - home delivery household profile % by lifestage 2007; Figure 32: Books - ordering media used for home delivery 2007; Figure 33: Books - leading reasons for using home delivery 2007; Figure 34: Books - leading retailers used for home delivery 2007; Figure 35: Clothing & footwear - home delivery shopper base 2004-2007; Figure 36: Clothing & footwear - socio-demographic profile of home delivery customer base 2007; Figure 37: Clothing & footwear - home delivery household penetration % by working status and income group 2007; Figure 38: Clothing & footwear - home delivery household penetration % by ACORN group 2007; Figure 39: Clothing & footwear - home delivery household profile % by lifestage 2007; Figure 40: Clothing & footwear - ordering media used for home delivery 2007; Figure 41: Clothing & footwear - leading reasons for using home delivery 2007; Figure 42: Clothing & footwear - leading retailers used for home delivery 2007; Figure 43: DIY & gardening- home delivery shopper base 2004-2007; Figure 44: DIY & gardening - socio-demographic profile of home delivery customer base 2007; Figure 45: DIY & gardening - home delivery household penetration % by working status and income group 2007; Figure 46: DIY & gardening - home delivery household penetration % by ACORN group 2007; Figure 47: DIY & gardening - home delivery household profile % by lifestage 2007; Figure 48: DIY & gardening - ordering media used for home delivery 2007; Figure 49: DIY & gardening - leading reasons for using home delivery 2007; Figure 50: DIY & gardening - leading retailers used for home delivery 2007; Figure 51: Electricals - home delivery shopper base 2004-2007; Figure 52: Electricals - socio-demographic profile of home delivery customer base 2007; Figure 53: Electricals - home delivery household penetration % by working status and income group 2007; Figure 54: Electricals - home delivery household penetration 2007; Figure 55: Electricals - home delivery household profile % by lifestage 2007; Figure 56: Electricals - ordering media used for home delivery 2007; Figure 57: Electricals - leading reasons for using home delivery 2007; Figure 58: Electricals - leading retailers used for home delivery 2007; Figure 59: Food & grocery - home delivery shopper base 2004-2007; Figure 60: Food & grocery - socio-demographic profile of home delivery customer base (% of shoppers) 2007; Figure 61: Food & grocery - home delivery household penetration % by working status and income group 2007; Figure 62: Food & grocery - home delivery household penetration % by ACORN group 2007; Figure 63: Food & grocery - home delivery household profile % by household lifestage 2007; Figure 64: Food & grocery - ordering media used for home delivery 2007; Figure 65: Food & grocery - leading reasons for using home delivery 2007; Figure 66: Food & grocery - leading retailers used for home delivery 2007; Figure 67: Furniture & floorcoverings - home delivery shopper base 2004-2007; Figure 68: Furniture & floorcoverings - socio-demographic profile of home delivery customer base (% of shoppers) 2007; Figure 69: Furniture & floorcoverings - home delivery household penetration % by working status and income group 2007; Figure 70: Furniture & floorcoverings - home delivery household penetration % by ACORN group 2007; Figure 71: Furniture & floorcoverings - home delivery household profile % by household lifestage 2007; Figure 72: Furniture & floorcoverings - ordering media used for home delivery 2007; Figure 73: Furniture & floorcoverings - leading reasons for using home delivery 2007; Figure 74: Furniture & floorcoverings - leading retailers used for home delivery 2007; Figure 75: Gifts - home delivery shopper base 2004-2007; Figure 76: Gifts - socio-demographic profile of home delivery customer base (% of shoppers) 2007; Figure 77: Gifts - home delivery household penetration % by working status and income group 2007; Figure 78: Gifts - home delivery household penetration % by ACORN group 2007; Figure 79: Gifts - home delivery household profile % by household lifestage 2007; Figure 80: Gifts - ordering media used for home delivery 2007; Figure 81: Gifts - leading reasons for using home delivery 2007; Figure 82: Gifts - leading retailers used for home delivery 2007; Figure 83: Health & beauty - home delivery shopper base 2004-2007; Figure 84: Health & beauty - socio-demographic profile of home delivery customer base (% of shoppers) 2007; Figure 85: Health & beauty - home delivery household penetration % by working status and income group 2007; Figure 86: Health & beauty - home delivery household penetration % by ACORN group 2007; Figure 87: Health & beauty - home delivery household profile % by lifestage 2007; Figure 88: Health & beauty - ordering media used for home delivery 2007; Figure 89: Health & beauty - leading reasons for using home delivery 2007; Figure 90: Health & beauty - leading retailers used for home delivery 2007; Figure 91: Homewares - home delivery shopper base 2004-2007; Figure 92: Homewares - socio-demographic profile of home delivery customer base 2007; Figure 93: Homewares - home delivery household penetration % by working status and income group 2007; Figure 94: Homewares - home delivery household penetration % by ACORN group 2007; Figure 95: Homewares - home delivery household profile % by household lifestage 2007; Figure 96: Homewares - ordering media used for home delivery 2007; Figure 97: Homewares - leading reasons for using home delivery 2007

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