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UK Home Delivery 2011

Verdict Research Ltd
September 2, 2011
145 Pages - SKU: VERA6647628

Abstract Table of Contents Search inside this report Related Reports

Countries covered: United Kingdom

We expect the home delivery market to grow 3.5% to £47.5bn in 2011, exceeding the 3.1% growth experienced in 2010. These two years of growth follow a dip in 2009 when the market declined by 1.2%. The biggest contributors to growth in 2011 are food & grocery (an extra £0.55bn) and clothing & footwear (£0.43bn).

Detailed analysis of the channels within home delivery, including store based, e-retail, mail order and TV shopping

Thorough examination of the key characteristics of home delivery shoppers, including demographic profiles

Analysis of nine retail sectors including books, clothing & footwear, food & grocery and music & video, and the leading home delivery retailers usedE-retail continues to lead the market and while growth has slowed, this channel remains strong. The initial surge in sales growth through the entry of new shoppers into online spending has been replaced with incremental increases in revenues for online retail, won through higher service levels and diversification into non-core categories.

We expect store-based ordering to fall again in 2011 - though at a slower rate than in 2009 and 2010. This is partly attributable to the continuing poor performance of home-related categories. With the economy set to remain tough we do not expect a recovery via this channel in the near future.

Tailor your offer to more accurately reflect customer needs through our detailed analysis of home delivery consumers

Identify the key issues in the market and plan accordingly in order to reduce risk and maximise growth opportunities

Understand which sectors offer the best growth opportunities through analysis of market trends

OVERVIEW: Summary; Methodology
EXECUTIVE SUMMARY: Key findings; Home delivery market up 3.5% to £47.5bn;; Home delivery will increase its share of total retail spend;; e-Retail continues to be a key driver of the market;; Store-based ordering set to struggle;; Penetration down in clothing & footwear;; Health & beauty falls back in home delivery;; Electricals boasts the highest the number of users in home delivery.; Main Conclusions; Home delivery market grows for a second year after a decline in 2009
REPORT STRUCTURE: Outline
MARKET ANALYSIS: Expenditure growth; Home delivery market to grow to £47.5bn in 2011; Home delivery market by channel; e-Retail booms as mail order collapse continues; Home delivery market by sector; Electricals holds biggest share of the home delivery market
CONSUMER RESEARCH SUMMARY: Key findings; (Untitled sub-section); Home delivery users on the up; Customer characteristics; Better off families the big home delivery spenders; Electricals replaces clothing & footwear as the most popular home delivery category; Newspaper preferences; Broadsheet readers the main target audience; Delivery frequency; Frequency of grocery deliveries recovers but overall average slips; Retailers used; Amazon maintains top position by a long way; Motivation; Time saving key driver of home delivery in 2010; Ordering media; Internet storms ahead; Satisfaction; Number of very satisfied home delivery shoppers dropped back in 2010; Barriers to more frequent usage; Cheaper delivery still a key customer incentive; Attitudes to home delivery charges; Consumers more willing to pay for delivery when there is a choice of options; Alternative delivery preferences; Neighbours the best alternative
SECTOR RESEARCH ANALYSIS: Books; Remains a key sector in home delivery; Clothing & footwear; Clothing & footwear loses position as most popular category to electricals
DIY & gardening
ABs and 55+s boost home delivery: Electricals; Penetration increases despite a difficult market; Food & grocery; Penetration down as home delivery usage remains flat; Furniture & floorcoverings; Struggles in the tough economy; Gifts; Penetration peaks in 2009; Health & beauty; Home delivery usage down but growth potential remains; Health & beauty home delivery loses popularity; 25-54 year olds dominate; Delivery the only option for 24.6% of home delivery users; Boots takes the lead; Homewares; Homewares overall suffers but home delivery in the sector increases; Females dominate; Delivery the only option for 23.5% of home delivery users; Music & video; Online sales drive up home delivery users; Time saving takes the top spot
HOME DELIVERY & FULFILMENT OPERATORS: E-fulfilment specialists
GSI Commerce (formerly Zendor): iForce; MetaPack; General parcel delivery; City Link
DPD (formerly Parceline): Nightfreight; Parcelforce (part of Royal Mail Group)
UK Mail Group (formerly Business Post Group): Home delivery specialists; Hermes (formerly Parcelnet); Sprint Deliveries GB; Yodel (formerly Home Delivery Network); Logistics Specialists; Clipper Logistics; Unipart Logistics; Unattended delivery solutions
APPENDIX: Definitions; Abbreviations; Methodology; Further reading; Ask the analyst; Global Retail FreeView; Verdict consulting; Disclaimer
TABLES: Table: Consumer spend on goods sent by home delivery 2001-11e; Table: Home delivery channels 2001-11e; Table: Home delivery market spending by sector 2006-11e; Table: Y-o-y growth rates by sector % 2006-11e; Table: Home delivery shares of sector spending 2006-11e; Table: Home delivery shopper base and penetration by sector 2010; Table: % of home delivery customers by sector who read each daily newspaper 2010; Table: % of home delivery customers by sector who read each Sunday newspaper 2010; Table: Reasons for choosing order method 2010; Table: Popularity of ordering methods for home/work delivery by sector 2010; Table: Satisfaction with elements of delivery process 2010 on 2009; Table: Satisfaction by ordering method 2010; Table: What would make you more likely to use home delivery? 2010; Table: Books regional profile of home delivery shoppers 2010; Table: Clothing & footwear regional profile of home delivery shoppers 2010; Table: DIY & gardening regional profile of home delivery shoppers 2010; Table: Electricals regional profile of home delivery shoppers 2010; Table: Food & grocery regional profile of home delivery shoppers 2010; Table: Furniture & floorcoverings regional profile of home delivery shoppers 2010; Table: Gifts regional profile of home delivery shoppers 2010; Table: Health & beauty regional profile of home delivery shoppers 2010; Table: Homewares regional profile of home delivery shoppers 2010; Table: Music & video regional profile of home delivery shoppers 2010; Table: GSI Commerce company overview 2011; Table: iForce company overview 2011; Table: MetaPack company overview 2011; Table: City Link company overview 2011; Table: City Link UK services; Table: DPD (GeoPost) company overview 2011; Table: DPD UK delivery price ranges 2011; Table: Nightfreight company overview 2011; Table: Royal Mail/Parcelforce company overview 2011; Table: UK Mail Group company overview 2011; Table: List of UK Mail Group services 2011; Table: Hermes company overview 2011; Table: Sprint Deliveries GB company overview 2011; Table: Yodel company overview 2010; Table: Clipper Logistics company overview 2010; Table: Unipart Logistics company overview 2010; Table: Unattended delivery solutions 2011
FIGURES: Figure: Home delivery report structure 2011; Figure: Home delivery purchase process 2011; Figure: Home delivery market £bn and change % 2006-11e; Figure: Home delivery channels sales breakdown % 2001-11e; Figure: Home delivery market growth by channel 2011e on 2010; Figure: Reconciliation of mail order, e-Retail, TV shopping and home delivery markets 2011; Figure: Sector shares of home delivery market 2006 and 2011e; Figure: Number and penetration of home delivery users 2007-10; Figure: % of each demographic group using home delivery in the past 12 months 2007-10; Figure: Demographic profile of home delivery customers 2010; Figure: Home delivery household penetration % by working status and income group 2010; Figure: Home delivery household penetration % by ACORN group 2010; Figure: Users of home delivery - penetration by size of household 2008-10; Figure: Users of home delivery - penetration by type of household 2008-10; Figure: % of daily newspaper readers using home delivery 2010; Figure: % of home delivery customers regularly reading each Sunday newspaper 2010; Figure: Average number of home deliveries per year by sector 2008-10; Figure: Frequency of home deliveries by sector 2010; Figure: Top 20 retailers - % of home delivery users mentioning 2009 & 2010; Figure: Top reasons for home delivery 2008-10; Figure: Ordering media for home delivery 2007-10; Figure: Level of consumer satisfaction/dissatisfaction across all delivery criteria 2007-10; Figure: Attitudes towards pricing and delivery 2010; Figure: If delivery could not be made to your home, where would you like it to go? 2007-10; Figure: Books home delivery shopper base 2007-10; Figure: Books home delivery penetration % of income groups 2010; Figure: Books home delivery penetration % of ACORN groups 2010; Figure: Books profile of home delivery customer base 2010; Figure: Books home delivery household profile by lifestage 2010; Figure: Books leading reasons for using home delivery 2010; Figure: Books ordering media used for home delivery 2010; Figure: Books leading retailers used for home delivery 2010; Figure: Clothing & footwear home delivery shopper base 2007-10; Figure: Clothing & footwear home delivery penetration % of income groups 2010; Figure: Clothing & footwear home delivery penetration % of ACORN groups 2010; Figure: Clothing & footwear profile of home delivery customer base 2010; Figure: Clothing & footwear home delivery household profile by lifestage 2010; Figure: Clothing & footwear leading reasons for using home delivery 2010; Figure: Clothing & footwear ordering media used for home delivery 2010; Figure: Clothing & footwear leading retailers used for home delivery 2010; Figure: DIY & gardening home delivery shopper base 2007-10; Figure: DIY & gardening home delivery penetration % of income groups 2010; Figure: DIY & gardening home delivery penetration % of ACORN groups 2010; Figure: DIY & gardening profile of home delivery customer base 2010; Figure: DIY & gardening home delivery household profile by lifestage 2010; Figure: DIY & gardening leading reasons for using home delivery 2010; Figure: DIY & gardening ordering media used for home delivery 2010; Figure: DIY & gardening leading retailers used for home delivery 2010; Figure: Electricals home delivery shopper base 2007-10; Figure: Electricals home delivery penetration % of income groups 2010; Figure: Electricals home delivery penetration % of ACORN groups 2010; Figure: Electricals profile of home delivery customer base 2010; Figure: Electricals home delivery household profile by lifestage 2010; Figure: Electricals leading reasons for using home delivery 2010; Figure: Electricals ordering media used for home delivery 2010; Figure: Electricals leading retailers used for home delivery 2010; Figure: Food & grocery home delivery shopper base 2007-10; Figure: Food & grocery home delivery penetration % of income groups 2010; Figure: Food & grocery delivery penetration % of ACORN groups 2010; Figure: Food & grocery profile of home delivery customer base 2010; Figure: Food & grocery home delivery household profile by lifestage 2010; Figure: Food & grocery leading reasons for using home delivery 2010; Figure: Food & grocery ordering media used for home delivery 2010; Figure: Food & grocery leading retailers used for home delivery 2010; Figure: Furniture & floorcoverings home delivery shopper base 2007-10; Figure: Furniture & floorcoverings home delivery penetration % of income groups 2010; Figure: Furniture & floorcoverings home delivery penetration % of ACORN groups 2010; Figure: Furniture & floorcoverings profile of home delivery customer base 2010; Figure: Furniture & floorcoverings home delivery household profile by lifestage 2010; Figure: Furniture & floorcoverings leading reasons for using home delivery 2010; Figure: Furniture & floorcoverings ordering media used for home delivery 2010; Figure: Furniture & floorcoverings leading retailers used for home delivery 2010; Figure: Gifts home delivery shopper base 2007-10; Figure: Gifts home delivery penetration % of income groups 2010; Figure: Gifts home delivery penetration % of ACORN groups 2010; Figure: Gifts profile of home delivery customer base 2010; Figure: Gifts home delivery household profile by lifestage 2010; Figure: Gifts leading reasons for using home delivery 2010; Figure: Gifts ordering media used for home delivery 2010; Figure: Gifts leading retailers used for home delivery 2010; Figure: Health & beauty home delivery shopper base 2007-10; Figure: Health & beauty home delivery penetration % of income groups 2010; Figure: Health & beauty home delivery penetration % of ACORN groups 2010; Figure: Health & beauty profile of home delivery customer base 2010; Figure: Health & beauty home delivery household profile by lifestage 2010; Figure: Health & beauty leading reasons for using home delivery 2010; Figure: Health & beauty ordering media used for home delivery 2010; Figure: Health & beauty leading retailers used for home delivery 2010; Figure: Homewares home delivery shopper base 2007-10; Figure: Homewares home delivery penetration % of income groups 2010; Figure: Homewares home delivery penetration % of ACORN groups 2010; Figure: Homewares profile of home delivery customer base 2010; Figure: Homewares home delivery household profile by lifestage 2010; Figure: Homewares leading reasons for using home delivery 2010; Figure: Homewares ordering media used for home delivery 2010; Figure: Homewares leading retailers used for home delivery 2010; Figure: Music & video home delivery shopper base 2007-10; Figure: Music & video home delivery penetration % of income groups 2010; Figure: Music & video home delivery penetration % of ACORN groups 2010; Figure: Music & video profile of home delivery customer base 2010; Figure: Music & video home delivery household profile by lifestage 2010; Figure: Music & video leading reasons for using home delivery 2010; Figure: Music & video ordering media used for home delivery 2010; Figure: Music & video leading retailers used for home delivery 2010; Figure: How Can We Help? website features 2011

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