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Global Service Parts Logistics in the High Tech Sector

Transport Intelligence, Ltd.
February 1, 2007
140 Pages - SKU: TIN1670051

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Countries covered: Global

Service Parts Logistics is one of the key growth areas in the global logistics market. The importance to manufacturers of after sales service as a product differentiator has developed significantly over the last decade, as many high tech products have become increasingly commoditised.

At the same time as being required to provide exceptional customer service by maximising ‘up time’, manufacturers are facing the challenge of reducing inventory levels. If they fail to deliver world class after sales service they risk devaluing their brand, and losing ground to competitors which have endorsed the importance of providing a comprehensive, whole-life service.

The need to deliver enhanced levels of customer service (for which they can charge premium prices), has led many manufacturers to position product parts in close proximity to their clients. Many sectors - medical technology for example - require service recovery in hours, if not minutes, due to the criticality of the nature of their business.

From a supply chain perspective, the importance which manufacturers are now placing on the service side of their business has led to much more stress in the system, as locating parts close to customers can lead to vastly over-stocking.

How this seeming paradox is reconciled is one of the greatest issues facing the industry. Global Service Parts Logistics for the High Tech Sector sets out how many companies are going about meeting this challenge.

1.0 About Transport Intelligence
2.0 Contents
3.0 Introduction: 3.1 What is service parts logistics?; 3.2 The service parts logistics model; 3.3 Performance Based Logistics
4.0 Telecommunications: 4.1 Defining the market; 4.2 Main players: OEMs; 4.3 Market Structure & Logistics Characteristics; 4.4 Evolution of the Information & Communications Technology (ICT) market; 4.5 Geography of the New ICT/Internet industry; 4.6 Characteristics of the ICT Supply Chain; 4.7 New Supply Chain Geography; 4.8 Implications for markets for Logistics Services
5.0 ICT Sector demand-side profiles: 5.1 Public Service Network Operators; 5.2 Telecom /ICT OEMs
6.0 Computer and office equipment: 6.1 Market trends; 6.2 Warranty trends; 6.3 Leading manufacturers; 6.4 Contract Electronic Manufacturing companies; 6.5 Photocopiers
7.0 Medical Technology: 7.1 Types of Logistics Services Required in the Medical Services Sector
8.0 Market Sizing & Forecasts: 8.1 Summary; 8.2 Market sizing - Telecommunications; 8.3 Market sizing - IT Services; 8.4 Market sizing - Computer and Office Equipment; 8.5 Market sizing - Medical Technology
9.0 Supply side SPL: 9.1 Logistics Models; 9.2 What the customer looks for in an SPL provider; 9.3 Summary
10.0 SPL Provider Profiles: 10.1 UPS Supply Chain Solutions; 10.2 DHL; 10.3 TNT/CEVA Logistics; 10.4 FedEx; 10.5 Other SPL providers
11.0 Service Parts Optimisation Software
12.0 Pick Up/Drop Off Networks: 12.1 ByBox; 12.2 Kiala; 12.3 RelayStar; 12.4 ParcelXchange
13.0 Contact Transport Intelligence

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