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- Executive Summary
- 1 An overview of the SME Landscape
- 1.1 Introduction
- 1.2 Sales volume as the only criterion in use among Argentinean and Chilean banks
- 1.3 Alternative criteria for banks to identify SMEs
- 1.4 The crucial role of the SME
- 1.5 The large composite European SME reality
- 1.6 The US
- 1.7 Japan
- 1.8 Business confidence rising across emerging SME markets
- 2 SME banking practises and banks’ approach to SMEs
- 2.1Changing the habit of a lifetime: how banks see SMEs as a risky venture
- 2.2 From treacherous to temptress: banks see SMEs as viable opportunities
- 2.3 How banks can meet the financial needs of an SME
- 2.4 The luxury of (no) choice: how the size of an SME often prohibits access to finance
- 2.5 Oil-based economies can undermine the scope of SME lending opportunities
- 2.6 For banks to optimally serve the SME sector, they should develop dedicated internal units
- 2.7 The implementation of internal SME units follows a common denominator throughout the world
- 2.8 The adoption of SME units by MENA banks is more variegated
- 3 Best SME banking practices: Actors, Drivers and Barriers
- 3.1 The most active players in the Western SME Banking System
- 3.2 The US SME banking system is one of the least concentrated in the Industrialized World
- 3.3 The oligopolistic UK SME banking sector
- 3.4 The duopoly established in the Scottish SME market
- 3.5 The European Investment Bank as one of the most committed actors in the European SME banking market
- 3.6 The EIB has become increasingly involved in the SME sector
- 3.7 Lending a hand: The European Investment Fund as the combined effort of European banks
- 3.8 Factors that are peaking the interests of the European banks
- 3.9 World Bank case studies: exploring emerging markets
- 3.10 SMEs account for a large fraction of banks’ customer base
- 3.11 David vs Goliath: large banks are the predominant players in this emerging SME market
- 3.12 Asian SMEs: a review
- 3.13 Don’t touch that dial: MENA banks follow a variety of channel-related patterns
- 3.14 Understanding what influences SME banking practices in emerging markets – potential profits prove to be the over-riding factor
- 3.15 Best practices in SME banking often begin with large Corporations
- 3.16 The profitability of the SME segment is behind MENA banks’ practices
- 3.17 Obstacles between SMEs and banks are more plentiful than openings
- 4 Best practices when serving the SME segment
- 4.1 Introduction
- 4.2 The need for banks’ specialisation
- 4.3 How to succeed in serving the SME segment
- 4.4 The International Finance Corporation as a significant example of an SME lender operating within emerging markets
- 4.5 Worldwide case studies
- 4.5.1 Microfinance institutions serving the lower end of the SME segment
- 4.5.2 Microfinance initiatives have started to prioritise profit-seeking plans
- 4.5.3 Community, co-operative and municipal banks
- 4.5.4 Equity funds
- 4.6 Summary
- 5 Understanding SME products and services to optimise banks’ practices
- 5.1 Introduction
- 5.2 Banks’ challenges in developing an effective product offering
- 5.3 The weak legal framework of MENA countries behind traditional products
- 5.4 A wider scope of the products offered to SMEs
- 5.5 The contribution of SME products and services to the banks’ revenues
- 5.6 Standardised products lie behind successful strategies
- 5.7 Lending is just one part of a larger overall package
- 5.8 Project Merlin: an agreement for economic recovery
- 5.9 The secret behind wallet share and customer loyalty
- 5.10 An example of product-based initiatives to increase SME lending: the European Investment Fund as a producer of advanced products
- 5.11 Summary
- 6 Risk Management
- 6.1 Introduction
- 6.2 The mitigation of risk and the enabling environment
- 6.3 SME risk management practices
- 6.3.1 Credit Scoring
- 6.3.2 Credit rating systems to foster SME growth and secure lending transactions
- 6.3.3 Banks from MENA regions rely heavily on internal ratings systems
- 6.4 Noor Islamic Bank case study
- 6.5 Banks collateral requirements behind underserved developing countries SMEs
- 6.6 Beyond traditional lending techniques
- 7 SME banking legislation driving SME banking practices
- 7.1 Boosting support to European SMEs
- 7.1.1 Structural managed funds
- 7.2 A European example of government influencing SME banking practices: Project Merlin in the UK as an agreement for economic recovery
- 7.2.1 Lending commitments
- 7.2.2 A representative example: Lloyds Banking Group’s lending capacity on a growth trajectory
- 7.2.3 Other commitments
- 7.2.4 Co-operative spirit does not seem to have produced the intended effects
- 7.2.5 Business growth fund
- 7.3 The major lack of support for Icelandic SMEs. Limited government support and banks measures
- 7.4 Technological improvement needed by the Indian manufacturing SME sector
- 7.4.1 Indian banks have the potential to increase their SME lending
- 7.5 Basel 3 concerns for the SMEs world
- 7.5.1 SMEs may end up bearing more expensive loan-based conditions
- 7.6 Australian SME technological innovation on a growth trajectory
- 7.7 Government’s intentions leading to insufficient support for Chinese SMEs
- 7.7.1 A fruitful connection established between Chinese and British SMEs
- 7.8 Hong Kong SMEs potential unleashed
- 7.8.1 But there still seems to be a lack of long-run prospects
- 7.9 Japanese government and local authorities working in co-operation to support regional industries
- List of Tables
- Table 1: SMEs are classified according to diverse criteria throughout the world
- Table 2: EU SME composition
- Table 3: Banks definition of SMEs in Argentina and Chile (US$)
- Table 4: World Bank definition of SMEs – with at least 2 or 3 characteristics met
- Table 5: Average sales range for bank definitions of SMEs
- Table 6: Malaysian SMEs definitions vary by industrial sector
- Table 7: EU-27 enterprises
- Table 8: EU-27 annual growth rates (%)
- Table 9: Large lending activity to European SMEs
- Table 10: Formal SMEs’ access to finance, by region
- Table 11: US Banks’ market share, 2Q 2010
- Table 12: US Banks’ market share, 2Q 2010
- Table 13: Top 10 US small business loan lenders, 2009
- Table 14: The number of UK banks fell significantly over the last decade
- Table 15: Combined banking intervention EIB/Spanish financial institutions
- Table 16: Combined banking intervention EIB/Dutch financial institutions
- Table 17: A snapshot of SMEs in major Asian countries
- Table 18: Commercial banks’ SME initiative outcomes
- Table 19: Summary of Access Holding’s investments from 2006
- Table 20: Microfinance institutions’ SME initiatives
- Table 21 Equity funds-led SME initiatives, internal rate of return
- Table 22: Bank products offered to SMEs
- Table 23: Average number of products use by SMEs and percentage of SMEs that use each product
- Table 24: SME products and breakdown of revenue generated
- Table 25: A few examples of recent worldwide credit rating based initiatives
- Table 26: Rating parameters
- Table 27: Average share of SME loans in total bank loans
- Table 28: Lending technologies
- List of Figures
- Figure 1: GDP contribution of SME and informal sector
- Figure 2: SME contribution to formal country employment (median values)
- Figure 3: EU-27 enterprise proportion (%)
- Figure 4: EU-27 propensity to invest by size
- Figure 5: US enterprise proportion (%)
- Figure 6: Development of number of Japanese enterprises, non-primary economy 2001-2007
- Figure 7: SME business confidence back up in Hong Kong and across Asia
- Figure 8: Average operating incomes and profits for credit products
- Figure 9: Share of firms with loan/line of credit from financial institutions
- Figure 10: Size and prospects of the SME market
- Figure 11: Size and prospects of the SME market (Argentina, Chile, Columbia, Serbia)
- Figure 12: Percentage of firms with a loan/line of credit from financial institutions, MENA and other regions
- Figure 13: The adoption of dedicated SME units around the world
- Figure 14: MENA Bank involvement with SMEs: GCC against Non-GCC
- Figure 15: Scottish SME banking actors
- Figure 16: Loans to European SMEs (€m)
- Figure 17: Volume of EIF business (€m), 2001-2010
- Figure 18: Change in availability of bank loans for Euro-area SMEs
- Figure 19: Credit availability by English banks
- Figure 20: Banks with SME clients (Argentina, Chile, Columbia, Serbia)
- Figure 21: Main banking players in the SME industry (Argentina, Chile, Columbia, Serbia)
- Figure 22: Typical business landscape in emerging economies
- Figure 23: Most banks report that the SME market is large and that prospects are good
- Figure 24: Percentage of MENA banks using various distribution channels to reach and serve SMEs
- Figure 25: Banks’ perceptions of the drivers of SME lending
- Figure 26: Drivers of bank involvement with SMEs (Argentina, Chile, Serbia)
- Figure 27: Percentage of MENA banks responding that driver is “very important” or “important” for SME financing
- Figure 28: Obstacles to banks’ involvement with SMEs (Argentina, Chile, Columbia, Serbia)
- Figure 29: Banks’ perceptions of the obstacles to SME lending
- Figure 30: BRAC Bank’s coverage in Bangladesh]
- Figure 31: BRAC Bank’s business segment loan portfolio, 2010
- Figure 32: Sparkassen Kfw-StartGeld related market share vs. other banks, 2010
- Figure 33: Products and services offered to SMEs (GCC vs Non GCC Banks)
- Figure 34: Products and services offered to SMEs (State vs Private Banks)
- Figure 35: Standardisation of SME products
- Figure 36: Branches as the primary delivery channel for non-lending products
- Figure 37: Leading banks have increased their product offering to SMEs
- Figure 38: Risk management practices
- Figure 39: Banks’ use of scoring models in SME lending
- Figure 40: GCC and non-GCC banks’ risk techniques
- Figure 41: Risk techniques use by state and private banks from MENA regions
- Figure 42: The Noor Islamic Bank approach to the local SME field
- Figure 43: Banks’ use of collateral in business lending
- Figure 44: Leasing assets (% of GDP)
- Figure 45: Factoring volume (% of GDP)
- Figure 46: Percentage of structural funds allocated to European SMEs 2007-2013
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