2012 Outsourcing Guide for the Telecommunications Services Industry

The Telecommunications Services industry profile includes four components: 1) Market Situation; 2) Outsourcing Trends; 3) ISG Observations; and 4) Several pages of outsourcing data. The data, graphics and analysis provide insight into outsourcing activity within the Telecommunications Services vertical.

This report from the ISG Momentum Market Trends & Insights series can help service providers develop an effective go-to-market strategy characterized by better targeting of opportunities and higher win and retention rates. The charts and graphics answer questions about market size and direction, as well as buying and spending patterns, allowing service providers to enhance account planning activity. All of the data in this report is based on the proprietary ISG Pervasiveness Research and ISG Databases, which are used to create the ISG Index and ISG Index Insider, among other publications.

ISG is the founder of the sourcing advisory industry and the leading independent sourcing data and advisory firm in the world. The company's world-class global advisory staff works hand- in-hand with clients as they develop their outsourcing strategies and make their service provider selections. ISG advisors leverage a broad range of expertise in business support functions and related research methodologies, as well as deep functional domain knowledge and extensive practical experience. Advisors work with organizations across all major industries to advance business operations through the optimal combination of business process improvement, shared services, outsourcing, and offshoring. This close collaboration with clients throughout the sourcing lifecycle sets ISG apart from traditional research firms.

The report highlights the biggest changes in overall spending, service line spending, market penetration and service provider share within the Telecommunications Services vertical. The contract and market size data paint a clear picture of current growth and future prospects within the vertical, while advisor observations provide practical advice for how to identify opportunities and win business in this market.