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eCRM: market research reports

Find the information you need on the eCRM industry. Our collection of market research reports provides insights into the mobile and electronic CRM-customer relationship management market, analyses, opportunities, projections, sales, and marketing strategies. Specifics on market share, segmentation, size, and growth in the US and global markets are also featured.

eCRM market research reports and industry analysis

Analysis of the Global Customer Experience Monitoring Market 10/18/2012 \| published by: Frost & Sullivan ... to do everything on the go via their smart devices. Greater usage puts tremendous strain on networks, often causing congestion and delays, which leads to negative end-user experience. In this study, the market is segmented ... \| read more...	$6,000.00
Kindred Healthcare: Better Content Distribution and Closed-Loop Marketing with Help from Appirio and Salesforce.com 7/5/2012 \| published by: IDC ... (sales) engage with physician and patient clients and prospects. Strategy, challenges, successes, lessons learned, and a glimpse into next steps highlight the significance of how mobile technologies can transform and enrich the complete healthcare sales ... \| read more...	$3,500.00
US Mobile Business Applications Expenditures By Size of Business, 2010-2015 7/27/2011 \| published by: Compass Intelligence ... wireless-based custom-coded and packaged applications, including productivity, Enterprise Resource Planning, Email, CRM and security applications. Hosted or rented applications do not fall in this category of IT spending, but are considered ""Outsourcing & 3rd Party ... \| read more...	$1,000.00
North American Mobile Sales Force Automation (SFA) Market 6/8/2011 \| published by: Frost & Sullivan ... the market itself remains fragmented -- and feature sets, pricing strategies, and alliances can diverge dramatically among current participants. This study focuses on smartphone-based solutions, and examines current market dynamics, analyzes direct customer feedback regarding ... \| read more...	$6,000.00
Privacy and Online Profiles 4/1/2011 \| published by: Faulkner Information Services ... result, are ever more successful at targeting advertising. It is a clever, efficient, and modern method of advertising. But the scale and precision of this sort of market research causes concern for online privacy advocates ... \| read more...	$154.00
Where Offshore Analytics is Heading in 2011 3/30/2011 \| published by: ValueNotes Database Pvt. Ltd. ... in the management arsenal. As data analysis techniques have gotten smarter over the years, analytics have emerged as a specialized function of business employed broadly across industries and functions. Our new report Where offshore analytics ... \| read more...	$300.00
Worldwide On-Demand CRM Applications 2010-2014 Forecast and 2009 Vendor Shares 12/12/2010 \| published by: IDC ... with the future market outlook and guidance to CRM software vendors. "The 'cloud' and its related applications represent a fundamental shift in IT. On-demand CRM products are a part of this shift but must remain ... \| read more...	$4,500.00
The Future of CRM Design 6/7/2010 \| published by: IDC This IDC Health Insights Perspective discusses the future evolution of CRM design over the next decade. \| read more...	$1,500.00
Supporting CRM with mobile operations (Analyst Insight) 4/8/2010 \| published by: Ovum Plc ... doing this, and mobile access to CRM information and processes has become an increasingly essential element of effective CRM - a must-have capability for companies that want to stay at the forefront of their industries. ... \| read more...	$1,495.00
On-demand CRM: Global Market Forecast Model to 2014 (Interactive Model) 2/19/2010 \| published by: Datamonitor ... investment planning. It can also be used to understand current levels of penetration and the future life cycle of on-demand CRM offerings. Reasons to Purchase The most complete and current guide providing global on-demand CRM ... \| read more...	$3,395.00
CommuniTake Private Vendor Watchlist Profile: Offering CRM Through a Remote MDM Platform 12/14/2009 \| published by: IDC ... success factors: market potential, technology/solution, corporate strategy, force multipliers, and customers. Leveraging IDC's expert understanding of the competitive landscape and future outlook, this document highlights company and market information tailored to the investment professional's needs. \| read more...	$3,000.00
North American Mobile Sales Force Automation (SFA) Market 6/30/2009 \| published by: Frost & Sullivan ... and effectiveness on the field. Mobile SFA solutions are providing significant improvements to the overall performance of the mobile workforce. Furthermore, the connectivity that mobile solutions provide across the value chain of a company, including ... \| read more...	$6,000.00
Latin American Mobile Enterprise Service Market II 5/28/2009 \| published by: Frost & Sullivan ... Latin America. Many companies in the region, are starting to find the solution in wireless devices and applications such as PTT, mobile office and CRM/SFA that enable their employees to conduct business anytime and anywhere. \| read more...	$6,500.00
Latin American Mobile Enterprise Service Market 3/31/2009 \| published by: Frost & Sullivan ... Latin America. Many companies in the region, are starting to find the solution in wireless devices and applications such as PTT, mobile office and CRM/SFA that enable their employees to conduct business anytime and anywhere. \| read more...	$6,000.00
InvestFrost Healthcare - Investment Themes 3/19/2009 \| published by: Frost & Sullivan ... the following markets: Global pharmaceutical CRM market, European insulin delivery devices market, European ophthalmic surgical devices market. The investment themes highlight the scope for undertaking a profitable investment venture in each of the individual markets. \| read more...	$6,000.00
Decision Matrix: Government CRM (Competitor Focus) 3/4/2009 \| published by: Datamonitor ... evaluation of market impact and exploration of customer sentiment of leading solutions. Scope Identifies which technology vendors that government agencies should shortlist when considering the purchase of a CRM solution Provides a comparative technology assessment ... \| read more...	$3,395.00
APAC Telecom CRM Market 2008-2011 2/23/2009 \| published by: Infiniti Research Limited ... forward to add community based interactive functionalities and framing the architecture for new collaborative features in CRM to enhance customer experience. The focus is on understanding the collaborative needs and to incorporate it in CRM ... \| read more...	$1,125.00
Decision Matrix: Selecting an on-demand CRM vendor (Competitor Focus) 1/27/2009 \| published by: Datamonitor ... the on-demand CRM market and presents advice on which vendors should be explored, considered and shortlisted. Scope Provides an overview of the most important trends driving the competitive dynamics in the on-demand CRM market. Benchmarks ... \| read more...	$3,395.00
Worldwide On-Demand CRM Applications 2008-2012 Forecast and 2007 Vendor Shares: On-Demand Offerings Compelling in a Down Economy 1/26/2009 \| published by: IDC ... provided, along with the future market outlook and guidance to CRM software vendors. "With the current economic environment, IDC expects organizations will take advantage of the delivery model but it will not be a wholesale ... \| read more...	$4,900.00
Microsoft weighs in on SaaS CRM 1/8/2009 \| published by: Ovum Plc ... larger claim in the customer relationship management (CRM) market early in 2008 with the launch of Dynamics CRM 4.0. The new version added a number of features, including multi-tenant capability and tighter integration with Outlook. \| read more...	$400.00
North American Mobile CRM Markets - Investment Analysis 9/25/2008 \| published by: Frost & Sullivan ... presents a broad outline of the current Mobile CRM industry, highlighting major market and financial trends with an emphasis on seven growth segments, namely, Mobile Field Sales Automation (MFSA) and Mobile Field Service Management (MFSM). \| read more...	$6,000.00
On-Demand CRM: Global Market Forecast Model 2007-2013 (Interactive Model) 9/23/2008 \| published by: Datamonitor ... of UK retail investors' savings and investments holdings between 2003-12. Reasons to Purchase Offers comprehensive data on all areas of the retail savings & investment market, including information on balances & flows and competitor market ... \| read more...	$15,000.00
What It Takes for CRM Anywhere Applications to Make the Grade 8/12/2008 \| published by: Yankee Group CRM and SFA applications have improved slightly in 2008 for delivering Anywhere Applications, but they still need improvements to become device- and network-aware as rated on Yankee Group’s Anywhere Applications scorecard. \| read more...	$995.00
Mobile CRM Tipping Point Finally Arrives 3/1/2008 \| published by: Yankee Group ... are limited to e-mail and a few niche vertical applications such as direct store delivery and transportation. At the same time, as the number of remote, telecommuting and traveling workers continues to increase, so does ... \| read more...	$1,495.00
Worldwide On-Demand CRM Applications 2007-2011 Forecast Update and 2006 Vendor Shares: Diverse Strategies Aim to Differentiate in an Increasingly Competitive Landscape 2/5/2008 \| published by: IDC ... along with the future market outlook and guidance to CRM software vendors. "The on-demand construct currently plays a significant role in the CRM applications market space. Although the delivery model has not become the dominant ... \| read more...	$4,900.00

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