General Software & Services

Business software helps to increase or measure industry productivity. Examples of software used in small business settings include home accounting software and office products such as Microsoft Office and OpenOffice.org. Medium sized business software includes applications for accounting, customer relationship management (CRM), human resources, loan origination, and other productivity enhancing applications.

Enterprise level software applications are useful for enterprise resource planning (ERP), enterprise content management (ECM), business process management (BPM) and product lifecycle management. Digital Dashboards, or Business Intelligence Dashboards, Enterprise Dashboards, or Executive Dashboards, are visually-based summaries that showcase the state of the business through metrics and Key Performance Indicators (KPIs).

Business services help automate, improve, and manage business processes and resources. Business services can help optimize costs and staffing efficiency by controlling risk and increasing quality of work. A new trend in business service offerings includes software as a service (SaaS) which is a combination of both software and service. Software as a service is software with a delivery model in which data are hosted centrally and access is delivered by thin-client or web browser. In business applications, software as a service is a common delivery model for collaboration, content management, and service desk administration. SaaS providers manage and host their software which differs from traditional software architecture requiring installation on users’ personal computers. Software as a service supports multi-tenancy, where the application serves many businesses and users. Find the information you need on the general software & services industry in our collection of market research reports. We provide insights into product and market trends, analyses, opportunities, projections, sales, and marketing strategies. Specifics on market share, segmentation, size, and growth in the US and global markets are also featured.