Call Centers: market research reports

... Software, the developer of Contact Center Express, and release of CCE 4.0, Avaya is sending a clear message that its inconsistent past is behind it as the company plans to pursue market leadership with CCE.  |  read more...

Verint Witness Actionable Solutions released Impact 360 Speech Analytics Essentials, which is cost-effective and requires little configuration, thus enabling Verint to compete more effectively for mid-sized contact centers.  |  read more...

... will be concentrating on retaining customers and looking for cost savings. This report contains a market overview, analyst review, near and long term drivers, and ratings for all competitors within the Contact Center Solutions market.  |  read more...

... presents a higher-level view of enterprise trends and drivers. Scope Overall enterprise goals have trended towards customer retention and cost-cutting; Despite the economy, enterprises continue to invest in workforce optimization technologies, customer relationship management, and ...  |  read more...

... in the region and is estimated to have 500,000 seats, while the Philippines accounts for almost 10% of Asia/Pacific's call center seats and is estimated to have a capacity of nearly 130,000 seats. "Both countries ...  |  read more...

... success factors: market potential, technology/solution, corporate strategy, force multipliers, and customers. Leveraging IDC's expert understanding of the competitive landscape and future outlook, this document highlights company and market information tailored to the investment professional's needs.  |  read more...

... market, in terms of long term revenue potential A discussion of the benefits that can be derived from Mexico as a contact center outsourcing delivery location for US end-users Challenges facing Mexico as a contact ...  |  read more...

... segmentation, revenue forecasts and breakdown of the EMEA contact centre market by vendor tiers and market share by major market participants. Tier I vendors are profiled and considerations for market penetration and growth are proposed.  |  read more...

... 8x8 has added resilience and redundancy to its voice services, letting the provider bid on enterprise-size contracts, but "over the top" providers do not have major opportunities to fill the rigorous needs of enterprise customers.  |  read more...

... channels were also affected. However, sales channels with a low percentage of VoIP equipment sales but a high percentage of services/software development were less affected and reported steady business growth. The sales channel survey also ...  |  read more...

... Grid. In the process, it addresses issues such as: Which customer care BPO players are market leaders and innovators? Which players appear well-positioned to survive the economic downturn and perhaps position themselves to thrive years ...  |  read more...

... service, marketing & sales, technical support and debt collection Strategic recommendations on how outsourcers can best deliver different contact center services in the current economic slowdown Expert analysis on how to position new and emerging ...  |  read more...

... in the IPCC sphere and helps businesses select a vendor based on its technology strength, reputation among customers, and impact in the market. Scope This report provides a comparative analysis of the top IP contact ...  |  read more...