Call Centers: market research reports

... on its technology strength, reputation among customers, and impact on the market. Ovum provides a complete view of vendor capabilities and advises on those that businesses should explore, consider and - most importantly - shortlist.  |  read more...

... high. Given the recent global financial crisis, government budgets in particular are increasingly strained, due to the combination of reduced tax revenues and increased reliance on government, from processing medical claims to inquiries about unemployment. ...  |  read more...

... This research study provides an overview of the speech application development market for contact centers, discusses market trends, challenges, drivers and restraints to adoption, and profiles about 25 leading vendors that provide speech application development ...  |  read more...

... marked improvements and the ability to create robust solutions, voice biometrics still hasn’t enjoyed the widespread proliferation purveyors of the technology anticipate. Ovum’s 2009 report The Future of Voice Biometrics in the Enterprise Market outlined ...  |  read more...

... customers are relying on various channels VOIP (voice over Internet protocol), e-mail, Web etc, to interact with organizations. Thus, traditional call centers have evolved into contact center to support multi-channel communications. Contact Center technology is ...  |  read more...

... in the popularity of the internet has been tempered by a desire on the part of consumers for more face-to-face advice in a branch. Call centers also remain an important channel of arrangement. Scope Sizes ...  |  read more...

... percent when compared to 2007. The first semester of the year presented a healthy growth, but as economies slowed in the fourth quarter, purchase decisions were extended and contact center projects began to slow down.  |  read more...

... down into five sections. Each section is summarized at the beginning before being shown graphically. The report includes segmentation by region and vertical. Section 1 - Demographics: This provides a breakdown of the sample by ...  |  read more...

... purchase decisions were extended, and contact center projects began to slow down. In this scenario, it is crucial for companies to differentiate. The shift to more common architectures based on industry standards is making inbound ...  |  read more...

... particularly important trends relevant to that market and provides the forecast for 2009-2013. "While it certainly remains difficult to measure precisely how many individuals one might include as homeshored agents, IDC's Contact Center Services program ...  |  read more...

... outsourcing vendors aiming to provide domestic delivery of services. Scope An overview of what has made onshore outsourcing a more financially viable model over the past 12-18 months A discussion of pressures facing vendors to ...  |  read more...

... from these countries to others overseas. The study only shows data for outsourcing offshore services, therefore excluding those offshore operations in house. In this study, revenues have been defined as the revenues received by outsourcing ...  |  read more...

... spoke of in this year's competitive landscape and March forecast has become even more so as 2009 has progressed. Therefore, providers of outsourced customer care BPO need to be accessing their strategic decisions going forward.  |  read more...