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Call Centers: market research reports

Find the information you need on the call centers industry. Our collection of market research reports provides insights into contact center market trends, analyses, opportunities, projections, sales, and marketing strategies. Specifics on market share, segmentation, size, and growth in the US and global markets are also featured.

Call Centers market research reports and industry analysis

561422.02 Telemarketing Services: State Industry Market Evaluator 12/31/2012 \| published by: BizMiner ... volume, average firm, site and small business sales, sales per employee, market volume by employment class, employment by employment class and more. Additional statistics include failure rates (firms, establishments, small business, startups). startup activity rates ... \| more...	$699.00
56142 Telephone Call Centers: State Industry Market Evaluator 12/31/2012 \| published by: BizMiner ... volume, average firm, site and small business sales, sales per employee, market volume by employment class, employment by employment class and more. Additional statistics include failure rates (firms, establishments, small business, startups). startup activity rates ... \| more...	$699.00
561422 Telemarketing Bureaus and Other Contact Centers: State Industry Market Evaluator 12/31/2012 \| published by: BizMiner ... volume, average firm, site and small business sales, sales per employee, market volume by employment class, employment by employment class and more. Additional statistics include failure rates (firms, establishments, small business, startups). startup activity rates ... \| more...	$699.00
Update on the CRM BPO and Contact Center Outsourcing Services Markets in Brazil 12/17/2012 \| published by: Frost & Sullivan ... new and already existing clients. A solid growth is forecasted, and companies will be less concerned about losing control over customer interactions as providers in this market continue to deploy successful implementations, offer advanced services, ... \| more...	$6,000.00
Sales Promotion Services 12/3/2012 \| published by: First Research, Inc. ... Marketing and subsidiaries of major advertising agencies such as Omnicom and WPP. The US sales promotion services industry includes about 8,000 companies with combined annual revenue of about $12 billion and is expected to grow ... \| more... Search inside this report	$129.00
A comprehensive study of the UK Call Centres market in 2010, rating & valuing each of the 203 companies that operate in today's market 11/19/2012 \| published by: Plimsoll Publishing Ltd. ... Identify under performing companies for acquisition Seek out successful companies to partner or do business with Understand the key movers and shakers in today’s market Each company receives the following unique features: A 5 year ... \| more...	$350.00
Telephone Call Centers 11/19/2012 \| published by: First Research, Inc. ... industry is concentrated: the 50 largest companies generate over 50 percent of revenue. COMPETITIVE LANDSCAPE Demand is largely driven by consumer spending and business activity. The profitability of individual companies depends on efficiency of operations. ... \| more... Search inside this report	$129.00
A comprehensive study of the UK Telemarketing market in 2010, rating & valuing each of the 275 companies that operate in today's market 11/19/2012 \| published by: Plimsoll Publishing Ltd. ... Identify under performing companies for acquisition Seek out successful companies to partner or do business with Understand the key movers and shakers in today’s market Each company receives the following unique features: A 5 year ... \| more...	$350.00
A comprehensive study of the UK Telephone Call Centre Systems market in 2010, rating & valuing each of the 70 companies that operate in today's market 11/19/2012 \| published by: Plimsoll Publishing Ltd. ... Identify under performing companies for acquisition Seek out successful companies to partner or do business with Understand the key movers and shakers in today’s market Each company receives the following unique features: A 5 year ... \| more...	$350.00
Top 60 Call centres (Germany) 11/19/2012 \| published by: Plimsoll Publishing Ltd. ... to industry averages.Using the most up-to-date financial information available, the two-page per company analysis provides detailed financial analysis for each organisation. The following are some of the key findings of this new report: 11 of ... \| more...	$1,050.00
Top 500 Call Centres (Global) 11/19/2012 \| published by: Plimsoll Publishing Ltd. ... to industry averages.Using the most up-to-date financial information available, the two-page per company analysis provides detailed financial analysis for each organisation. The following are some of the key findings of this new report: 84 of ... \| more...	$1,500.00
Overview on the Latin American Contact Center Applications Markets 11/8/2012 \| published by: Frost & Sullivan ... resolution instead of call routing. The Latin American market also shows a strong interest and initial adoption of analytics solutions. Integrated suites of quality monitoring, workforce management, and analytics are starting to be strongly adopted. ... \| more...	$6,000.00
Call Centers 11/1/2012 \| published by: Global Industry Analysts ... are provided for the period 2010 through 2018. A six-year historic analysis is also provided for these markets. The report profiles 185 companies including many key and niche players such as [24]7 Inc., Acumen Telecomunicaciones ... \| more...	$4,950.00
A Vendor Profile: Alorica 10/21/2012 \| published by: IDC ... of customer care BPO services. This report looks at Alorica's offerings and highlights several specific services including hosted contact center services, home-based agent delivery (AloriCares), Alorica Analytics, business-to-business (B2B) services, and social media management services. \| more... Search inside this report	$3,500.00
Russian Call Center Outsourcing Market 2012 10/12/2012 \| published by: RBC.Market Research ... for the eighth time and may be interesting both for the market players (contact centers) and the customers using outsourcing call center services. The review "Russian Call Center Outsourcing Market 2012" ranks the leading contact ... \| more... Search inside this report	$1,450.00
Call Centres in the UK - Industry Market Research Report 10/8/2012 \| published by: IBISWorld ... scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market ... \| more... Search inside this report	$870.00
Analysis of the European, Middle Eastern, and African Contact Center Outsourcing Market 10/3/2012 \| published by: Frost & Sullivan ... the leading outsourcers are also provided. The study profiles about 30 leading outsourcers, including global, regional and country-specific companies. Country-level breakdowns are provided for The United Kingdom, Germany, France, Italy, Spain, Benelux, Scandinavia, Eastern Europe, ... \| more...	$6,000.00
Worldwide Contact Center Applications 2011 Vendor Shares: Steadfastly Evolving 9/30/2012 \| published by: IDC ... the ranks in terms of being regarded as a corporate asset. The immediacy requirements for solving highly visible customer issues — made visible by the social world — are accelerating the absorption of technologies to ... \| more... Search inside this report	$3,000.00
2012 Customer Contact Experience Benchmarks—Telecommunications Industry 9/28/2012 \| published by: Frost & Sullivan ... self-service. A Web-based survey methodology was used for this study: N=2156. Companies benchmarked in this study include but are not limited to: AT&T, Comcast, Cox, DIRECTV, DISH Network, Qwest/CenturyLink, Sprint-Nextel, Time Warner Cable, T-Mobile, U.S. ... \| more...	$10,000.00
2012 Customer Contact Experience Benchmarks—Multi-Channel and Cross-Industry 9/27/2012 \| published by: Frost & Sullivan ... Web-based survey methodology was used for this study: N in 2012=1863, N in 2011=3001. Industries benchmarked in this study include airlines, auto insurance, banking, consumer electronics retailers, health insurance, online travel companies, personal computer (PC) ... \| more...	$10,000.00
2012 Customer Contact Experience Benchmarks—Utility Providers Industry 9/25/2012 \| published by: Frost & Sullivan ... various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the utility providers industry across contact channels. A Web-based survey methodology was used for this study: N=2087. Companies benchmarked in ... \| more...	$10,000.00
Call Centres & Integrated Marketing in Australia - Industry Market Research Report 9/12/2012 \| published by: IBISWorld ... industry players may promote a client's products or services, take orders, solicit contributions and provide information to clients. Telemarketing companies never own the product or provide the service that they represent. This report covers the ... \| more... Search inside this report	$930.00
North American Contact Center Systems Market 9/3/2012 \| published by: Frost & Sullivan ... analytics. The study discusses the drivers and the restraints for growth, as well as pricing, distribution, technology, demand, and market trends. The vertical market segments' growth is also forecast. In addition, an in-depth analysis of ... \| more...	$9,500.00
Telemarketing & Call Centers in the US - Industry Risk Rating Report 8/24/2012 \| published by: IBISWorld ... operating environment'. The report looks at the operational risk associated with this industry. Three types of risk are recognized in our analysis. These are: risk arising from within the industry itself (structural risk), risks arising ... \| more... Search inside this report	$910.00
Customer Contact Experience Benchmarks—PC Manufacturers Industry 8/20/2012 \| published by: Frost & Sullivan ... self-service. A Web-based survey methodology was used for this study: N=1760. Companies benchmarked in this study include but are not limited to: Acer, Apple, Asus, Dell, Gateway, HP, Lenovo, Panasonic, Toshiba, Samsung, and Sony. Within ... \| more...	$10,000.00

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Call Centers: market research reports

Call Centers market research reports and industry analysis