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Call Centers: market research reports

Find the information you need on the call centers industry. Our collection of market research reports provides insights into contact center market trends, analyses, opportunities, projections, sales, and marketing strategies. Specifics on market share, segmentation, size, and growth in the US and global markets are also featured.

Call Centers market research reports and industry analysis

Telephone Call Centers 5/20/2013 \| published by: First Research, Inc. ... Convergys, Sitel, and West (all based in the US), as well as Infosys (India) and Teleperformance (France). The global market for call center services accounts for about $150 billion in annual revenue. Increased outsourcing of ... \| read more...	$129.00
Mobile Sales Force Automation (SFA) Markets 4/25/2013 \| published by: Frost & Sullivan ... customer engagement opportunities and improving employee productivity. Growth is being driven by clear ROI benefits, sophisticated mobile device technology, and sales and marketing executives in search of competitive differentiation. Metrics include user and revenue forecasts, ... \| read more...	$6,000.00
Telemarketing & Call Centers in the US - Industry Risk Rating Report 4/24/2013 \| published by: IBISWorld ... or otherwise, of the business operating environment'. The report looks at the operational risk associated with this industry. Three types of risk are recognized in our analysis. These are: risk arising from within the industry ... \| read more...	$1,020.00
Contact Centers — Multichannel Is the Only Channel 4/2/2013 \| published by: IDC ... discusses the investment priorities of organizations in relation to their contact centers and the factors driving this change. The document also highlights results from IDC's Asia/Pacific Unified Communications Survey that was conducted in October 2012. \| read more...	$2,500.00
Telemarketing & Call Centers in the US - Industry Market Research Report 3/19/2013 \| published by: IBISWorld ... this trend, increased outsourcing to international businesses and strict domestic regulations have also stung the industry. Still, over the next five years, demand will improve, with high-value operators experiencing revenue growth. Employees in this industry ... \| read more...	$910.00
Telephone Call Centre Systems (UK) - Industry Report 3/18/2013 \| published by: Plimsoll Publishing Ltd. ... SYSTEMS UK LTD and PROXIMITY COMMUNICATIONS PLC. This report covers activities such as cpci, mpc, london, business telephone systems, pentium and includes a wealth of information on the financial trends over the past four years. ... \| read more...	$525.00
Sales Promotion Services 3/11/2013 \| published by: First Research, Inc. ... and subsidiaries of major advertising agencies such as Omnicom and WPP. The US sales promotion services industry includes about 8,000 companies with combined annual revenue of about $12 billion and is expected to grow at ... \| read more...	$129.00
CEM 2.0: Drivers, challenges and opportunities to build the ultimate telecoms experience 3/1/2013 \| published by: Informa Media and Telecom ... operators need to start understanding customer expectations better so that they can fulfill even the basic demands, such as service quality, product portfolio, plans and prices. Customer Experience Management (CEM) is about building a customer-centric ... \| read more...	$2,074.00
Global Office and Contact Center Headset Market 2/5/2013 \| published by: Frost & Sullivan ... within the global business headset market. Through extensive primary and secondary research, this analysis provides telecommunication providers and manufacturers with a detailed look at the dynamics of a changing market. Frost & Sullivan expects that ... \| read more...	$6,000.00
Analysis of the Argentinean and Chilean Contact Center Outsourcing Services Market 2/4/2013 \| published by: Frost & Sullivan ... for companies with offshore campaigns and telemarketing operations to Spain. This research service examines the market engineering measurements as well as market drivers and restraints. It presents forecasts and trends in both countries, and includes ... \| read more...	$7,000.00
Asia/Pacific (Excluding Japan) Contact Center Vendor Shares 2012: Steadfastly Revolutioning 1/31/2013 \| published by: IDC ... fruitful area for innovation and it is revolutioning in full steam to be the next-generation contact center that ensures simpler integration and greater functionality, enables customer self-service, and has transformed from a cost center to ... \| read more...	$3,500.00
Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets 1/29/2013 \| published by: Frost & Sullivan ... driver for this increase is the expected organic growth of major companies within the industry in both countries, plus new global contributors that landed in the Andean region in the pursuit of a regional hub. ... \| read more...	$10,000.00
Call Centres in the UK - Industry Market Research Report 1/24/2013 \| published by: IBISWorld ... scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market ... \| read more...	$860.00
Buyer Conversation: Call Center Leverages Desktop Virtualization for Multisite Operations 1/22/2013 \| published by: IDC ... to virtualize its call center desktop environment. We will cover some of the specific issues this cable company faced, which it was able to address with desktop virtualization. Additionally, the IT director will share the ... \| read more...	$3,500.00
561422.02 Telemarketing Services: State Industry Market Evaluator 12/31/2012 \| published by: BizMiner ... volume, average firm, site and small business sales, sales per employee, market volume by employment class, employment by employment class and more. Additional statistics include failure rates (firms, establishments, small business, startups). startup activity rates ... \| read more...	$699.00
56142 Telephone Call Centers: State Industry Market Evaluator 12/31/2012 \| published by: BizMiner ... volume, average firm, site and small business sales, sales per employee, market volume by employment class, employment by employment class and more. Additional statistics include failure rates (firms, establishments, small business, startups). startup activity rates ... \| read more...	$699.00
561422 Telemarketing Bureaus and Other Contact Centers: State Industry Market Evaluator 12/31/2012 \| published by: BizMiner ... volume, average firm, site and small business sales, sales per employee, market volume by employment class, employment by employment class and more. Additional statistics include failure rates (firms, establishments, small business, startups). startup activity rates ... \| read more...	$699.00
Update on the CRM BPO and Contact Center Outsourcing Services Markets in Brazil 12/17/2012 \| published by: Frost & Sullivan ... new and already existing clients. A solid growth is forecasted, and companies will be less concerned about losing control over customer interactions as providers in this market continue to deploy successful implementations, offer advanced services, ... \| read more...	$6,000.00
Mexico, Central America and Caribbean Contact Center Outsourcing Markets 12/17/2012 \| published by: Frost & Sullivan ... highest growth rate will be seen in 2013. A positive investment environment remains within the Central America and Caribbean outsourcing services market, which grew with double digit from 2010. Both revenue and workstations are expected ... \| read more...	$7,000.00
2013 Worldwide Telemarketing Services Industry-Industry & Market Report 12/15/2012 \| published by: Barnes Reports ... of the industry (sales, establishments, employment) for the 47 largest world countries, such as Japan, China, India, Russia, Canada, Mexico, Brazil, Argentina, UK, France, Germany, Italy and U.S.. The report also includes industry definition, 5-year ... \| read more...	$249.00
EMEA Unified Communications and Collaboration 2011–2016 Market Forecast 12/10/2012 \| published by: IDC ... the continuation of the recession will continue to have a knock-on effect on new shipments of UC&C technologies throughout the forecast period," said Isabel Montero, senior research analyst, IDC EMEA Unified Communications and Collaboration. "We ... \| read more...	$4,500.00
Overview on the Latin American Contact Center Applications Markets 11/8/2012 \| published by: Frost & Sullivan ... resolution instead of call routing. The Latin American market also shows a strong interest and initial adoption of analytics solutions. Integrated suites of quality monitoring, workforce management, and analytics are starting to be strongly adopted. ... \| read more...	$6,000.00
Call Centers 11/1/2012 \| published by: Global Industry Analysts ... are provided for the period 2010 through 2018. A six-year historic analysis is also provided for these markets. The report profiles 185 companies including many key and niche players such as [24]7 Inc., Acumen Telecomunicaciones ... \| read more...	$4,950.00
A Vendor Profile: Alorica 10/21/2012 \| published by: IDC ... of customer care BPO services. This report looks at Alorica's offerings and highlights several specific services including hosted contact center services, home-based agent delivery (AloriCares), Alorica Analytics, business-to-business (B2B) services, and social media management services. \| read more...	$3,500.00
Russian Call Center Outsourcing Market 2012 10/12/2012 \| published by: RBC.Market Research ... for the eighth time and may be interesting both for the market players (contact centers) and the customers using outsourcing call center services. The review "Russian Call Center Outsourcing Market 2012" ranks the leading contact ... \| read more...	$1,450.00

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