Find the information you need on the call centers industry. Our collection of market research reports provides insights into contact center market trends, analyses, opportunities, projections, sales, and marketing strategies. Specifics on market share, segmentation, size, and growth in the US and global markets are also featured.
All reports in Call Centers
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Analysis of the Latin American Contact Center Outsourcing Services Market
5/7/2012 | published by: Frost & Sullivan
... and for the services provided to offshore markets. Data is examined for outsourcing offshore services alone, thereby excluding in-house offshore operations. Further analyzed are the market’s drivers and restraints, giving insight into the market-revenue forecast ...
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$6,000.00
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Buyer Conversations: Integrating Unified Communications and Analytics into the Contact Centres Can Double Conversion Rates and Improve Process Automation
4/25/2012 | published by: IDC
... for example, outbound and inbound call centre services with Web-based communications. This helps its Australian customers compare products online, speak to an agent, and ultimately find the best deals that meet their needs. In recent ...
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$3,500.00
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Analysis of the Mexican and Central America and Caribbean Contact Center Outsourcing Services Market
4/10/2012 | published by: Frost & Sullivan
... in each of the local markets and services supplied by these countries to overseas consumers. Furthermore, it shows the data for outsourcing offshore services alone, excluding in-house operations. Within this study, revenue is traced as ...
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$6,000.00
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Top 738 Call Centres (Global)
4/1/2012 | published by: Plimsoll Publishing Ltd.
... to industry averages.Using the most up-to-date financial information available, the two-page per company analysis provides detailed financial analysis for each organisation. The following are some of the key findings of this new report: 136 of ...
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$1,500.00
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Analysis of the Brazilian Contact Center Outsourcing Services Market 2011
3/30/2012 | published by: Frost & Sullivan
The market environment is watching a changing in its landscape, with acquisitions and fusion of companies. At medium term, it is expected that the Brazilian market will have no more than ten players.
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$6,000.00
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Analysis of the Argentinean and Chilean Contact Center Outsourcing Services Markets
3/29/2012 | published by: Frost & Sullivan
... local markets and gives coverage of the services provided from these countries to international markets. Drivers and restraints and their corresponding market impacts Argentina and Chile throughout the forecast period. The data presented is for ...
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$6,000.00
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Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets
3/29/2012 | published by: Frost & Sullivan
... the markets. Additionally, this provides extensive coverage of services that are delivered in each of Colombia and Peru’s local markets and those provided from these countries to others overseas. Furthermore, this research service displays isolated ...
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$6,000.00
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Telephone Call Centers
3/19/2012 | published by: First Research, Inc.
... is concentrated: the 50 largest companies generate over 50 percent of revenue. COMPETITIVE LANDSCAPE Demand is largely driven by consumer spending and business activity. The profitability of individual companies depends on efficiency of operations. Big ...
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$129.00
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Telemarketing & Call Centers in the US - Industry Market Research Report
2/24/2012 | published by: IBISWorld
... with low demand. Compounding this trend, increased outsourcing to international businesses and strict domestic regulations have also stung the industry. Still, over the next five years, demand will improve, with high-value operators experiencing revenue growth. ...
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$910.00
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North American Contact Center Outsourcing Markets
2/9/2012 | published by: Frost & Sullivan
... This study provides market size, revenue forecasts and breakdown of the market by industry vertical, business function, and live agent versus automated interactions. Market shares for the leading outsourcers are also provided. The study also ...
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$6,000.00
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Call Centres in the UK - Industry Market Research Report
2/2/2012 | published by: IBISWorld
... scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market ...
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$865.00
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Asia/Pacific (Excluding Japan) Contact Center Vendor Shares 2010: Decisively Competitive
1/26/2012 | published by: IDC
... extremely competitive market, and it is one that is currently dominated by a few leading players, "says Adrian Dominic Ho, principal, Managed & Telecom Services, Networking Research, IDC Asia/Pacific "Expect these leading vendors to thrive, ...
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$3,500.00
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Analysis of the Contact Center Applications Market
1/24/2012 | published by: Frost & Sullivan
... drivers, restraints, and trends. The Latin American contact center applications market grew 3.0 percent from 2009, and it is proving a positive investment area, shown by an encouraging seven-year growth rate. The Andean region grew ...
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$6,000.00
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Telemarketing & Call Centers in the US - Industry Risk Rating Report
1/22/2012 | published by: IBISWorld
... operating environment'. The report looks at the operational risk associated with this industry. Three types of risk are recognized in our analysis. These are: risk arising from within the industry itself (structural risk), risks arising ...
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$910.00
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Call Centres & Integrated Marketing in Australia - Industry Risk Rating Report
1/20/2012 | published by: IBISWorld
... or otherwise, of the business operating environment'. The report looks at the operational risk associated with this industry. Three types of risk are recognized in our analysis. These are: risk arising from within the industry ...
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$990.00
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Call Centres & Integrated Marketing in Australia - Industry Market Research Report
1/18/2012 | published by: IBISWorld
... industry players may promote a client's products or services, take orders, solicit contributions and provide information to clients. Telemarketing companies never own the product or provide the service that they represent. This report covers the ...
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$990.00
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A Comprehensive Study Of The UK Telephone Call Centre Systems Market In 2010, Rating & Valuing Each Of The 76 Companies That Operate In Today's Market
1/3/2012 | published by: Plimsoll Publishing Ltd.
... Identify under performing companies for acquisition Seek out successful companies to partner or do business with Understand the key movers and shakers in today’s market Each company receives the following unique features: A 5 year ...
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$350.00
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Voice/Speech Recognition Systems
1/1/2012 | published by: Global Industry Analysts
... as, growing demand for speech-based searching and analytics, increased focus on voice Internet and speech-enabled systems by technology vendors, and growing popularity of network-based speech recognition and distributed speech recognition technologies. Additionally, the impact of ...
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$1,995.00
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Top 1000 Call Centres (Global)
1/1/2012 | published by: Plimsoll Publishing Ltd.
... Call Centres is individually assessed and ranked against each other and compared to industry averages. Using the most up-to-date financial information available, the two-page per company analysis provides detailed financial analysis for each organisation, including ...
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$1,500.00
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Customer Contact Experience Benchmarks—Airline Industry
12/30/2011 | published by: Frost & Sullivan
... A Web-based survey methodology was used for this study: N=567. Companies benchmarked in this study include but are not limited to: AirTran, Alaska, American, Continental, Delta, JetBlue, Southwest, United, and US Airways. Within the industry, ...
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$10,000.00
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Customer Contact Experience Benchmarks—Banking Industry
12/30/2011 | published by: Frost & Sullivan
... A Web-based survey methodology was used for this study: N=1527. Companies benchmarked in this study include but are not limited to: Bank of America, Capital One, Chase Bank, Citibank, HSBC, JPMC, PNC Bank, SunTrust Bank, ...
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$10,000.00
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Customer Contact Experience Benchmarks—Health Insurance Industry
12/29/2011 | published by: Frost & Sullivan
... web self-service. A web-based survey methodology was used for this study: N=1157. Companies benchmarked in this study included but were not limited to Aetna, Anthem, Cigna, Government Medicare, Health Net, Humana, Kaiser Permanente, and United ...
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$10,000.00
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Customer Contact Experience Benchmarks—Auto Insurance Industry
12/29/2011 | published by: Frost & Sullivan
... web self-service. A web-based survey methodology was used for this study: N=1232. Companies benchmarked in this study included but were not limited to AAA, Allstate, Farmers, Geico, Liberty Mutual, Nationwide, Progressive and State Farm. Within ...
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$10,000.00
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Multi-Channel, Cross-Industry Customer Contact Experience Benchmarks
12/27/2011 | published by: Frost & Sullivan
... phone, IVR, email, chat, and web self-service. A web-based survey methodology was used for this study: N=3000. Phone-live agent is a main customer contact channel for the telecom, auto insurance, and health insurance companies, while ...
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$10,000.00
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Customer Contact Experience Benchmarks—Telecom, Cable, and Satellite Industry
12/27/2011 | published by: Frost & Sullivan
... A Web-based survey methodology was used for this study: N=1389. Companies benchmarked in this study include but are not limited to: AT&T, Comcast, Cox, DIRECTV, DISH Network, Qwest, Sprint Nextel, Time Warner Cable, T-Mobile, U.S. ...
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$10,000.00
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