Customer Relationship Management Market Forecast 2002-2003

For the first time ever, Simba Information has applied its proven model of market analysis and forecasting to create a report that provides intelligence and competitive insights into the lucrative customer relationship management (CRM) industry. With Customer Relationship Management Market Forecast 2002-2003 you’ll discover why companies are implementing CRM solutions, which peripheral CRM vendors are worth investing in and which are likely to be “flashes in the pan”, why CRM projects fail and CRM revenue share by global geographic region.

You’ll also have access to in-depth profiles of 17 key players in the CRM market, including overviews of each company’s history and strengths, their target audiences, their primary competitors, the CRM strategy they’ve employed, and an analysis of their revenue growth since 2000. In addition, with Customer Relationship Management Market Forecast 2002-2003, you’ll learn who the top 10 CRM enterprise suite vendors of 2001 were, who’s who in the “billionaires’ club”, who the top mid-market CRM vendors are, which companies are leading the CRM consulting movement, you’ll get a complete rundown of key CRM mergers and acquisitions from 1997 through 2001, and forecasts for industry revenue growth through 2006. 135 pages, available in Print and Electronic formats