Net Promoter Industry Report 2011 - UK - Home Insurance

Satmetrix Systems, Inc.
May 17, 2011
18 Pages - SKU: STMS6482297
License type:
Table of Contents Search inside this report Related Reports
Countries covered: United Kingdom

This report uses the Net Promoter Score to benchmark the customer experience of UK consumers with home or contents insurance from the following providers: Aviva, AXA, Churchill, Direct Line, MORE THAN, and Zurich. Data for this report was collected in Q1 2011 using an opt-in email survey with consumers who had used the products or services of these providers within the previous year.

Net Promoter® is both a customer loyalty metric and a business discipline for using customer feedback to fuel profitable growth. Developed by Satmetrix, Bain & Company, and Fred Reichheld, the concept was first popularized through Reichheld's book, The Ultimate Question, and has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty.

Please Note: The Online Download Delivery Is A Global License.


More United Kingdom Property & Casualty Reports

Channel Metrics: Consumer Distribution Trends in UK Personal Accident Insurance (briefing) by Finaccord Ltd.
Channel Metrics: Consumer Distribution Trends in UK Personal Accident Insurance is the most detailed and up-to-date guide to distribution trends in personal accident insurance in ...

Channel Metrics: Consumer Distribution Trends in UK Household Insurance (briefing) by Finaccord Ltd.
Channel Metrics: Consumer Distribution Trends in UK Household Insurance is the most detailed and up-to-date guide to distribution trends in household insurance in the UK ...

Channel Metrics: Consumer Distribution Trends in UK Home Emergency Insurance (briefing) by Finaccord Ltd.
Channel Metrics: Consumer Distribution Trends in UK Home Emergency Insurance is the most detailed and up-to-date guide to distribution trends in home emergency insurance in ...

UK Personal Injury Litigation 2012 by Datamonitor
A comprehensive analysis of the personal injury market. Introduction UK Personal Injury Litigation 2012 provides a comprehensive analysis of the personal injury sector. It examines claims trends ...

General Insurance in the UK - Industry Market Research Report by IBISWorld
General Insurance in the UK Businesses in this industry underwrite insurance policies relating to property, casualty, liability and other general risks. In underwriting insurance policies, general ...

See all reports like this >>

More United Kingdom Reports

A Comprehensive Study Of The UK Video Conferencing Equipment Market In 2010, Rating & Valuing Each Of The 30 Companies That Operate In Today's Market by Plimsoll Publishing Ltd.
The Plimsoll Analysis provides you with the most up to date and comprehensive analysis of the top 9 companies operating the market. It is ...

A Comprehensive Study Of The UK Tableware Market In 2010, Rating & Valuing Each Of The 166 Companies That Operate In Today's Market by Plimsoll Publishing Ltd.
The Plimsoll Analysis provides you with the most up to date and comprehensive analysis of the top 9 companies operating the market. It is ...

A Comprehensive Study Of The UK Surveyors & Valuers Market In 2010, Rating & Valuing Each Of The 943 Companies That Operate In Today's Market by Plimsoll Publishing Ltd.
The Plimsoll Analysis provides you with the most up to date and comprehensive analysis of the top 9 companies operating the market. It is ...

A Comprehensive Study Of The UK Subsea Engineering Market In 2010, Rating & Valuing Each Of The 142 Companies That Operate In Today's Market by Plimsoll Publishing Ltd.
The Plimsoll Analysis provides you with the most up to date and comprehensive analysis of the top 9 companies operating the market. It is ...

A Comprehensive Study Of The UK Structural Engineering Consultancy Market In 2010, Rating & Valuing Each Of The 300 Companies That Operate In Today's Market by Plimsoll Publishing Ltd.
The Plimsoll Analysis provides you with the most up to date and comprehensive analysis of the top 9 companies operating the market. It is ...

See all reports like this >>

 

Share this report


Other tasks

 
 

Research Assistance

Ask a question
 

Related Markets


Property & Casualty Reports

 
 

Free Alert Me service

Receive bi-weekly email alerts on new market research

Sign Up Today!