Net Promoter Industry Report 2011 - Germany & France - Utilities / Electricity

Satmetrix Systems, Inc.
May 17, 2011
18 Pages - SKU: STMS6482300
License type:
Table of Contents Search inside this report Related Reports
Countries covered: France, Germany

This report uses the Net Promoter Score to benchmark the customer experience of French & German consumers who have used electric utility service from the following providers: Direct Energie, EDF, E.ON, EnBW, RWE, and Vattenfall. Data for this report was collected in Q1 2011 using an opt-in email survey with consumers who had used the products or services of these providers within the previous year.

Net Promoter® is both a customer loyalty metric and a business discipline for using customer feedback to fuel profitable growth. Developed by Satmetrix, Bain & Company, and Fred Reichheld, the concept was first popularized through Reichheld's book, The Ultimate Question, and has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty.

Please Note: The Online Download Delivery Is A Global License.


More Germany Electricity Reports

Power Generation in Germany by MarketLine
Introduction Power Generation in Germany industry profile provides top-line qualitative and quantitative summary information including: market size (value and volume 2007-11, and forecast to 2016). The ...

Switchgear Market in Germany by Taiyou Research
Having the largest market in Europe, Germany has the most extensive electricity grid in the region. This makes the German switchgears market one of the ...

Germany Power Market Outlook to 2030 - Business Propensity Indicator (BPI), Market Trends, Regulation and Competitive Landscape by GlobalData
Germany Power Market Outlook to 2030 - Business Propensity Indicator (BPI), Market Trends, Regulation and Competitive Landscape Summary This report includes a detailed analysis of the current ...

Electricity in Germany by MarketLine
Introduction Electricity in Germany industry profile provides top-line qualitative and quantitative summary information including: market share, market size (value and volume 2006-10, and forecast to 2015). ...

Electricity Control and Distribution Equipment - Germany by Global Research & Data Services
This market research report offers an in-depth perspective on the actual market situation, trends and future outlook for electricity control and distribution equipment in Germany. ...

See all reports like this >>

More Germany Reports

D&B Country RiskLine Report: Germany by Dun & Bradstreet Inc.
This D&B Country RiskLine Report will help you analyze the risks, opportunities and likely payment delays when doing business in this country. It includes ...

D&B Country Report: Germany by Dun & Bradstreet Inc.
D&B Country Report. Comprehensive information for evaluating risks and opportunities when trading or investing in this country. Providing critical information and analysis on ...

Germany: Country Profile by MarketLine
INTRODUCTION This report provides a detailed analysis on Germany, providing an overview of its political, economic and business environment, represented both textually and in graph and ...

2007 Germany Industry & Market Outlook report by Barnes Reports
The 2007 Germany Industry & Market Outlook report is the leading annual publication that describes over 100 major industries in Germany and 500+ minor industries ...

The Economic Competitiveness of Germany: Financials Returns, Labor Productivity and International Gaps by Icon Group International, Inc.
Is Germany competitive? With the globalization of markets, the increased mobility of corporate assets, and the need for productive human resources, this question has ...

See all reports like this >>

 

Share this report


Other tasks

 
 

Research Assistance

Ask a question
 

Related Markets


Electricity Reports

 
 

Free Alert Me service

Receive bi-weekly email alerts on new market research

Sign Up Today!