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Higher Education Interlibrary Loan Management Benchmarks

Primary Research Group
February 1, 2009
SKU: PF2437094

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This special report examines closely the management and productivity practices of more than 85 academic libraries in the United States and Canada. The report presents highly detailed data on loan volume, copyright concerns,data reporting, shipping fees, departmental organization, staffing,lines of authority, use of software, methods of determining productivity levels, provisions for the loan of unique or highly specialized materials, budgets and fees, methods of determining end user preference, licensing agreements and much more. end user preferences and other issues of concern to managers of college.

SUMMARY OF MAIN FINDINGS: Interlibrary Loan Transaction Volume; Performance of Interlibrary Loan User Surveys; Turnaround Time for Borrowing Articles & Books; Turnaround Time for Lending Articles & Books; Turnaround Time for Lending Videos; Mean Spending for Shipping & Courier Fees; Policies on the Interlibrary Loan of Textbooks; Ebook Licenses & Interlibrary Loan; Interlibrary Loan with Foreign Countries; Percentage of Colleges in a State or Provincial Borrowing Network; Use of State ILL/DD/EDD Statistics; Percentage of Libraries in a State Network that Identify Net Lender and Performs Load Leveling; Use of Fax Delivery; Use of Email Attachment Delivery; Use of the Actual Document in Interlibrary Loan; Participation in Distance Learning Programs; Use of Interlibrary Loan for Intra-College Materials Transfers; Percentage of Libraries that Charge a Fee for Interlibrary Loan; Trends in the Use of Fax Delivery; Trends in the Use of Email Attachments; Trends in the Use of Photocopies; Trends in the Use of the Actual Document; Trends in the Use of Scanned Documents; Trends in the Use of E-text from Databases; Trends in the Use of Interlibrary Loan for Intra-Campus Transfers; Trends in Fees for Interlibrary Loan; Views of Librarians on the Extent and Manner in Which Licensing Agreements Should be Documented and Followed; Views on the Role of the ILL Staff in Licensing; Role of the Acquisitions Staff in Maintaining Licensing Agreements; Number of Separate Library Centers Maintained for Interlibrary Loan; Departmental Control of the ILL Staff in the Library Organizational Hierarchy; Use of Automated ILL Systems; Impact of Digital Rights Management Control Technologies on Interlibrary Loan .... 38; Percentage of Libraries that have Tried to Negotiate Broader License Terms for Interlibrary Loan; Trends in What is Reported in ILL Statistics; Use of Workflow Studies of the Interlibrary Loan Process; Degrees Held by ILL Staffers; Mean ILL/DD/EDD Staff Size; Mean Budget for ILL/DD/EDD Departments; Planned Changes in the ILL Budget; Mean Fee Revenue; Percentage of Libraries that Charge for Document Delivery; Percentage of Libraries that Work from Unit Costs in Order to Determine Productivity Levels; Percentage of ILL Volume Accounted for by Distance Learning Program Requests.. 41
Chapter One: ILL Services
Chapter Two: Shipping
Chapter Three: Special Collections and Unique Circumstances
Chapter Four: State or Provincial Borrowing Networks
Chapter Five: End User Preferences
Chapter Six: Departmental Responsibility
Chapter Seven: Systems
Chapter Eight: Workflow Studies
Chapter Nine: Personnel
Chapter 10: Budgets & Fees
Chapter 11: Distance Learning and ILL: OTHER REPORTS FROM PRIMARY RESEARCH GROUP INC

Higher Education Interlibrary Loan Management Benchmarks

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