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Academic Interlibrary Loan Benchmarks, 2011 Edition

Primary Research Group
May 1, 2011
SKU: PF6327957

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Academic Interlibrary Loan Benchmarks presents the results of a survey of the interlibrary loan operations of 75 academic libraries predominantly in the USA, the UK and Canada. The 140 page report presents data on staffing, budgeting, shipping expenses and other facets of interlibrary loan departmental management. The study also offers details on the impact of eBooks, digital repositories, and distance learning programs on interlibrary loan practices.

The report also covers developments in consortiums, state networks, the negotiation of interlibary loan contract terms with information providers, work flow studies, automation, fee structure and other facets of and issues in interlibrary loan in a higher education setting. Data is broken out by size and type of library and for public and private institutions.

Just a few of the report's many findings are that:

The median aggregate 3-year increase in the use of interlibrary loan for the libraries in the sample was 14%.
Mean turnaround time for articles borrowed was 3.03 days but the range was extraordinary, from 0.50 to 8.67 days. Private colleges had a somewhat better record than the public colleges. - 2.61 days to 3.3 days.
On average, institutions in the sample spent a little more than $3,500 on shipping charges related to interlibrary loan, yet at least one research university spent $33,000 on such services.
A hair less than half of ILL service departments (48.68%) require an MLS/MLIS-holding librarian to supervise operations.
More than three-quarters (77.33%) of the interlibrary loan units of the institutions surveyed have not performed workflow studies to review practices and staffing.

TABLE OF CONTENTS: LIST OF TABLES; THE QUESTIONNAIRE; PARTICIPANTS; SUMMARY OF MAIN FINDINGS
CHAPTER ONE: ILL SERVICES: Question One: What has been the aggregate increase or decrease in traditional interlibrary loan services over the past three years?; Question Two: To the best of your knowledge has the library performed a user survey for your ILL services within the past four years?; Question Three: What are your average turnaround times for borrowing article requests?; Question Four: What are your average turnaround times for borrowing book requests?; Question Five: What are your average turnaround times for lending article requests?; Question Six: What are your average turnaround times for lending book requests?; Question Seven: What are your average turnaround times for lending videos?; Question Eight: What are your average turnaround times for borrowing videos?; Question Nine: Is it routine practice in your department to first check to see if an item is available at your own library before fulfilling an inter-library loan request?; Question Ten: Estimate the percentage of interlibrary loan requests that you get for books or book chapters that can actually be fulfilled with the resources possessed by your college library?; Question Eleven: Estimate the percentage of interlibrary loan requests that you get for journal articles that can actually be fulfilled with the resources possessed by your college library?; Question Twelve: Estimate the percentage of interlibrary loan requests that you get for non-journal periodical articles that can actually be fulfilled with the resources possessed by your college library?
CHAPTER TWO: SHIPPING: Question Thirteen: How much did the library spend in the last year for which you have records on shipping and courier fees related to inter-library loan?; Question Fourteen: What criteria does your library use to determine the best shipping method for your interlibrary loans?; Question Fifteen: What materials and resources does your courier service distribute? Please explain.; Question Sixteen: What was you spending in the past year on US Mail or other National Mail Service if your college is not located in the USA for interlibrary loan?; Question Seventeen: What was you spending in the past year on United Parcel Service (UPS) if your college is not located in the USA for interlibrary loan?; Question Eighteen: What was you spending in the past year on Federal Express if your college is not located in the USA for interlibrary loan?; Question Nineteen: What was you spending in the past year on other carriers if your college is not located in the USA for interlibrary loan?
CHAPTER THREE: SPECIAL COLLECTIONS AND UNIQUE CIRCUMSTANCES: Question Twenty: What is the policy of your library on the interlibrary loan of audiovisual materials, such as videorecordings, software, audiorecordings, and other special materials, including maps, art work, rare materials, and so on? If your library does not allow ILL of these materials, please explain the reasons why.; Question Twenty-one: Do any of your library's ebook licenses allow for interlibrary loan?; Question Twenty-two: Does your library do interlibrary loan with foreign countries?
CHAPTER FOUR: IMPACT OF DIGITAL REPOSITORIES: Question Twenty-three: Approximately what percentage of your library's interlibrary loan requests for journal articles is fulfilled by downloading from or referring patrons to institutional digital repositories?; Question Twenty-four: Approximately what percentage of your library's interlibrary loan requests for books is fulfilled by downloading from or referring patrons to institutional digital repositories?; Question Twenty-five: Approximately what percentage of your library's interlibrary loan requests for articles from periodicals other than journal articles is fulfilled by downloading from or referring patrons to institutional digital repositories?; Question Twenty-six: How would you describe the impact of the availability of content through institutional digital repositories on your inter-library loan operations?; Question Twenty-seven: Which particular institutional digital repositories have you found most useful in satisfying patron requests?; Question Twenty-eight: If the use of institutional digital repositories has helped you to reduce spending on interlibrary loan through reduced or eliminated article fees and lower postal/transport costs, can you quantify these gains over the past year?
CHAPTER FIVE: IMPACT OF EBOOKS: Question Twenty-nine: Does your department procure eBooks for library patrons that are not in your library's regular collection?; Question Thirty: Has your library partnered with any aggregator, publisher, distributor or other supplier of eBooks to supply eBooks for limited periods of time so that they might be suitable for interlibrary loan?; Question Thirty-one: How much did the interlibrary loan department spend to borrow or otherwise procure eBooks specifically for the purpose of meeting interlibrary loan requests?; Question Thirty-two: If your library has policies or is developing policies on the use of eBooks in interlibrary loan then please describe your policies or plans.; Question Thirty-three: As an educated guess, what percentage of your initial interlibrary loan requests for books do you feel might be satisfied by reference to Google Scholar, Google Books or other gratis eBook sites?
CHAPTER SIX: STATE (OR PROVINCIAL FOR CANADA) BORROWING NETWORKS: Question Thirty-four: Does your state have a state borrowing network?; Question Thirty-five: Does your library participate in the state borrowing network?; Question Thirty-six: Does your library use state ILL/DD/EDD statistical reports for any purposes?
CHAPTER SEVEN: DEPARTMENTAL RESPONSIBILITY: Question Thirty-seven: Are your library’s interlibrary loan and document delivery services performed largely by the same library unit or separate units?; Question Thirty-eight: Does the circulation department handle any part of ILL/DD/EDD work?; Question Thirty-nine: Has the use of ILL automation changed over the last 5 years? Please explain, and describe the effect it has had on workflows and staffing.
CHAPTER EIGHT: CONTRACT TERMS: Question Forty: To the best of your knowledge has your library ever tried to negotiate broader license terms for institutional and patron use of your digital collections, specifically for interlibrary loan and e-reserve use?; Question Forty-one: If your library has made such efforts, about what percentage of the time has your library been able to alter in any way the terms of inter-library loan so that they are in your view more favorable for the library?
CHAPTER NINE: WORKFLOW STUDIES: Question Forty-two: Has your ILL/DD/EDD unit performed workflow studies to review practices and staffing?; Question Forty-three: If the library has performed workflow studies for ILL, please describe the purposes of the studies, and outline what changes resulted from them.
CHAPTER TEN: PERSONNEL: Question Forty-four: Does your interlibrary loan or document delivery department require an MLS/MLIS librarian to supervise its operations?; Question Forty-five: What is the total number of FTE positions in your ILL/DD/EDD staff?; Question Forty-six: How many of fulltime professionals (MLS) do you have on your ILL/DD/EDD staff?; Question Forty-seven: How many of fulltime non-professionals do you have on your ILL/DD/EDD staff?; Question Forty-eight: How many of part-time professionals (MLS/MLIS) do you have on your ILL/DD/EDD staff?; Question Forty-nine: How many of part-time non-professionals do you have on your ILL/DD/EDD staff?; Question Fifty: How many of student workers do you have on your ILL/DD/EDD staff?; Question Fifty-one: How many of other workers (not mentioned above) do you have on your ILL/DD/EDD staff?
CHAPTER ELEVEN: BUDGETS & FEES: Question Fifty-two: Does your library charge fees for any portion of Interlibrary Loan, Document Delivery, or Electronic Document Delivery? Please explain what fees are charged, and why.; Question Fifty-three: What is your approximate current annual budget for ILL DD/EDD operations, excluding staff costs, but including automation costs, copyright costs, material costs, and other operating costs?; Question Fifty-four: What has been your percentage change in your budget over the past year?; Question Fifty-five: What do you expect will be the percentage change in your budget over the next year?; Question Fifty-six: What were total annual fee revenues in the past year for ILL/EDD/DD in the past year?; Question Fifty-seven: Library management expects ILL/DD/EDD services to: (pick on answer)
CHAPTER TWELVE: DISTANCE LEARNING AND ILL: Question Fifty-eight: If your college has a distance learning program of any kind, approximately what percentage of your library's inter-library loan request volume (from other institutions to your library) is accounted for by requests from your colleges distance learning students or instructors?; Question Fifty-nine: Please comment on how, or if, your institution’s distance learning programs have affected your ILL/DD/EDD operations and statistics?
LIST OF TABLES: TABLE 1.1: WHAT HAS BEEN THE AGGREGATE INCREASE OR DECREASE IN TRADITIONAL INTERLIBRARY LOAN SERVICES OVER THE PAST THREE YEARS?; TABLE 1.2: WHAT HAS BEEN THE AGGREGATE INCREASE OR DECREASE IN TRADITIONAL INTERLIBRARY LOAN SERVICES OVER THE PAST THREE YEARS? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 1.3: WHAT HAS BEEN THE AGGREGATE INCREASE OR DECREASE IN TRADITIONAL INTERLIBRARY LOAN SERVICES OVER THE PAST THREE YEARS? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 1.4: WHAT HAS BEEN THE AGGREGATE INCREASE OR DECREASE IN TRADITIONAL INTERLIBRARY LOAN SERVICES OVER THE PAST THREE YEARS? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 1.5: TO THE BEST OF YOUR KNOWLEDGE HAS THE LIBRARY PERFORMED A USER SURVEY FOR YOUR ILL SERVICES WITHIN THE PAST FOUR YEARS?; TABLE 1.6: TO THE BEST OF YOUR KNOWLEDGE HAS THE LIBRARY PERFORMED A USER SURVEY FOR YOUR ILL SERVICES WITHIN THE PAST FOUR YEARS? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 1.7: TO THE BEST OF YOUR KNOWLEDGE HAS THE LIBRARY PERFORMED A USER SURVEY FOR YOUR ILL SERVICES WITHIN THE PAST FOUR YEARS? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 1.8: TO THE BEST OF YOUR KNOWLEDGE HAS THE LIBRARY PERFORMED A USER SURVEY FOR YOUR ILL SERVICES WITHIN THE PAST FOUR YEARS? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 1.9: WHAT ARE YOUR AVERAGE TURNAROUND TIMES FOR BORROWING ARTICLE REQUESTS?; TABLE 1.10: WHAT ARE YOUR AVERAGE TURNAROUND TIMES FOR BORROWING ARTICLE REQUESTS? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 1.11: WHAT ARE YOUR AVERAGE TURNAROUND TIMES FOR BORROWING ARTICLE REQUESTS? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 1.12: WHAT ARE YOUR AVERAGE TURNAROUND TIMES FOR BORROWING ARTICLE REQUESTS? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 1.13: WHAT ARE YOUR AVERAGE TURNAROUND TIMES FOR BORROWING BOOK REQUESTS?; TABLE 1.14: WHAT ARE YOUR AVERAGE TURNAROUND TIMES FOR BORROWING BOOK REQUESTS? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 1.15: WHAT ARE YOUR AVERAGE TURNAROUND TIMES FOR BORROWING BOOK REQUESTS? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 1.16: WHAT ARE YOUR AVERAGE TURNAROUND TIMES FOR BORROWING BOOK REQUESTS? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 1.17: WHAT ARE YOUR AVERAGE TURNAROUND TIMES FOR LENDING ARTICLE REQUESTS?; TABLE 1.18: WHAT ARE YOUR AVERAGE TURNAROUND TIMES FOR LENDING ARTICLE REQUESTS? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 1.19: WHAT ARE YOUR AVERAGE TURNAROUND TIMES FOR LENDING ARTICLE REQUESTS? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 1.20: WHAT ARE YOUR AVERAGE TURNAROUND TIMES FOR LENDING ARTICLE REQUESTS? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 1.21: WHAT ARE YOUR AVERAGE TURNAROUND TIMES FOR LENDING BOOK REQUESTS?; TABLE 1.22: WHAT ARE YOUR AVERAGE TURNAROUND TIMES FOR LENDING BOOK REQUESTS? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 1.23: WHAT ARE YOUR AVERAGE TURNAROUND TIMES FOR LENDING BOOK REQUESTS? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 1.24: WHAT ARE YOUR AVERAGE TURNAROUND TIMES FOR LENDING BOOK REQUESTS? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 1.25: WHAT ARE YOUR AVERAGE TURNAROUND TIMES FOR LENDING VIDEOS?; TABLE 1.26: WHAT ARE YOUR AVERAGE TURNAROUND TIMES FOR LENDING VIDEOS? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 1.27: WHAT ARE YOUR AVERAGE TURNAROUND TIMES FOR LENDING VIDEOS? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 1.28: WHAT ARE YOUR AVERAGE TURNAROUND TIMES FOR LENDING VIDEOS? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 1.29: WHAT ARE YOUR AVERAGE TURNAROUND TIMES FOR BORROWING VIDEOS?; TABLE 1.30: WHAT ARE YOUR AVERAGE TURNAROUND TIMES FOR BORROWING VIDEOS? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 1.31: WHAT ARE YOUR AVERAGE TURNAROUND TIMES FOR BORROWING VIDEOS? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 1.32: WHAT ARE YOUR AVERAGE TURNAROUND TIMES FOR BORROWING VIDEOS? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 1.33: IS IT ROUTINE PRACTICE IN YOUR DEPARTMENT TO FIRST CHECK TO SEE IF AN ITEM IS AVAILABLE AT YOUR OWN LIBRARY BEFORE FULFILLING AN INTER-LIBRARY LOAN REQUEST?; TABLE 1.34: IS IT ROUTINE PRACTICE IN YOUR DEPARTMENT TO FIRST CHECK TO SEE IF AN ITEM IS AVAILABLE AT YOUR OWN LIBRARY BEFORE FULFILLING AN INTER-LIBRARY LOAN REQUEST? BROKREN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 1.35: IS IT ROUTINE PRACTICE IN YOUR DEPARTMENT TO FIRST CHECK TO SEE IF AN ITEM IS AVAILABLE AT YOUR OWN LIBRARY BEFORE FULFILLING AN INTER-LIBRARY LOAN REQUEST? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 1.36: IS IT ROUTINE PRACTICE IN YOUR DEPARTMENT TO FIRST CHECK TO SEE IF AN ITEM IS AVAILABLE AT YOUR OWN LIBRARY BEFORE FULFILLING AN INTER-LIBRARY LOAN REQUEST? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 1.37: ESTIMATE THE PERCENTAGE OF INTERLIBRARY LOAN REQUESTS THAT YOU GET FOR BOOKS OR BOOK CHAPTERS THAT CAN ACTUALLY BE FULFILLED WITH THE RESOURCES POSSESSED BY YOUR COLLEGE LIBRARY?; TABLE 1.38: ESTIMATE THE PERCENTAGE OF INTERLIBRARY LOAN REQUESTS THAT YOU GET FOR BOOKS OR BOOK CHAPTERS THAT CAN ACTUALLY BE FULFILLED WITH THE RESOURCES POSSESSED BY YOUR COLLEGE LIBRARY? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 1.39: ESTIMATE THE PERCENTAGE OF INTERLIBRARY LOAN REQUESTS THAT YOU GET FOR BOOKS OR BOOK CHAPTERS THAT CAN ACTUALLY BE FULFILLED WITH THE RESOURCES POSSESSED BY YOUR COLLEGE LIBRARY? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 1.40: ESTIMATE THE PERCENTAGE OF INTERLIBRARY LOAN REQUESTS THAT YOU GET FOR BOOKS OR BOOK CHAPTERS THAT CAN ACTUALLY BE FULFILLED WITH THE RESOURCES POSSESSED BY YOUR COLLEGE LIBRARY? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 1.41: ESTIMATE THE PERCENTAGE OF INTERLIBRARY LOAN REQUESTS THAT YOU GET FOR JOURNAL ARTICLES THAT CAN ACTUALLY BE FULFILLED WITH THE RESOURCES POSSESSED BY YOUR COLLEGE LIBRARY?; TABLE 1.42: ESTIMATE THE PERCENTAGE OF INTERLIBRARY LOAN REQUESTS THAT YOU GET FOR JOURNAL ARTICLES THAT CAN ACTUALLY BE FULFILLED WITH THE RESOURCES POSSESSED BY YOUR COLLEGE LIBRARY? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 1.43: ESTIMATE THE PERCENTAGE OF INTERLIBRARY LOAN REQUESTS THAT YOU GET FOR JOURNAL ARTICLES THAT CAN ACTUALLY BE FULFILLED WITH THE RESOURCES POSSESSED BY YOUR COLLEGE LIBRARY? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 1.44: ESTIMATE THE PERCENTAGE OF INTERLIBRARY LOAN REQUESTS THAT YOU GET FOR JOURNAL ARTICLES THAT CAN ACTUALLY BE FULFILLED WITH THE RESOURCES POSSESSED BY YOUR COLLEGE LIBRARY? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 1.45: ESTIMATE THE PERCENTAGE OF INTERLIBRARY LOAN REQUESTS THAT YOU GET FOR NON-JOURNAL PERIODICAL ARTICLES THAT CAN ACTUALLY BE FULFILLED WITH THE RESOURCES POSSESSED BY YOUR COLLEGE LIBRARY?; TABLE 1.46: ESTIMATE THE PERCENTAGE OF INTERLIBRARY LOAN REQUESTS THAT YOU GET FOR NON-JOURNAL PERIODICAL ARTICLES THAT CAN ACTUALLY BE FULFILLED WITH THE RESOURCES POSSESSED BY YOUR COLLEGE LIBRARY? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 1.47: ESTIMATE THE PERCENTAGE OF INTERLIBRARY LOAN REQUESTS THAT YOU GET FOR NON-JOURNAL PERIODICAL ARTICLES THAT CAN ACTUALLY BE FULFILLED WITH THE RESOURCES POSSESSED BY YOUR COLLEGE LIBRARY? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 1.48: ESTIMATE THE PERCENTAGE OF INTERLIBRARY LOAN REQUESTS THAT YOU GET FOR NON-JOURNAL PERIODICAL ARTICLES THAT CAN ACTUALLY BE FULFILLED WITH THE RESOURCES POSSESSED BY YOUR COLLEGE LIBRARY? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 2.1: HOW MUCH DID THE LIBRARY SPEND IN THE LAST YEAR FOR WHICH YOU HAVE RECORDS ON SHIPPING AND COURIER FEES RELATED TO INTER-LIBRARY LOAN?; TABLE 2.2: HOW MUCH DID THE LIBRARY SPEND IN THE LAST YEAR FOR WHICH YOU HAVE RECORDS ON SHIPPING AND COURIER FEES RELATED TO INTER-LIBRARY LOAN? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 2.3: HOW MUCH DID THE LIBRARY SPEND IN THE LAST YEAR FOR WHICH YOU HAVE RECORDS ON SHIPPING AND COURIER FEES RELATED TO INTER-LIBRARY LOAN? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 2.4: HOW MUCH DID THE LIBRARY SPEND IN THE LAST YEAR FOR WHICH YOU HAVE RECORDS ON SHIPPING AND COURIER FEES RELATED TO INTER-LIBRARY LOAN? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 2.5: WHAT WAS YOU SPENDING IN THE PAST YEAR ON US MAIL OR OTHER NATIONAL MAIL SERVICE IF YOUR COLLEGE IS NOT LOCATED IN THE USA FOR INTERLIBRARY LOAN?; TABLE 2.6: WHAT WAS YOU SPENDING IN THE PAST YEAR ON US MAIL OR OTHER NATIONAL MAIL SERVICE IF YOUR COLLEGE IS NOT LOCATED IN THE USA FOR INTERLIBRARY LOAN? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 2.7: WHAT WAS YOU SPENDING IN THE PAST YEAR ON US MAIL OR OTHER NATIONAL MAIL SERVICE IF YOUR COLLEGE IS NOT LOCATED IN THE USA FOR INTERLIBRARY LOAN? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 2.8: WHAT WAS YOU SPENDING IN THE PAST YEAR ON US MAIL OR OTHER NATIONAL MAIL SERVICE IF YOUR COLLEGE IS NOT LOCATED IN THE USA FOR INTERLIBRARY LOAN? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 2.9: WHAT WAS YOU SPENDING IN THE PAST YEAR ON UNITED PARCEL SERVICE (UPS) IF YOUR COLLEGE IS NOT LOCATED IN THE USA FOR INTERLIBRARY LOAN?; TABLE 2.10: WHAT WAS YOU SPENDING IN THE PAST YEAR ON UNITED PARCEL SERVICE (UPS) IF YOUR COLLEGE IS NOT LOCATED IN THE USA FOR INTERLIBRARY LOAN? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 2.11: WHAT WAS YOU SPENDING IN THE PAST YEAR ON UNITED PARCEL SERVICE (UPS) IF YOUR COLLEGE IS NOT LOCATED IN THE USA FOR INTERLIBRARY LOAN? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 2.12: WHAT WAS YOU SPENDING IN THE PAST YEAR ON UNITED PARCEL SERVICE (UPS) IF YOUR COLLEGE IS NOT LOCATED IN THE USA FOR INTERLIBRARY LOAN? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 2.13: WHAT WAS YOU SPENDING IN THE PAST YEAR ON FEDERAL EXPRESS IF YOUR COLLEGE IS NOT LOCATED IN THE USA FOR INTERLIBRARY LOAN?; TABLE 2.14: WHAT WAS YOU SPENDING IN THE PAST YEAR ON FEDERAL EXPRESS IF YOUR COLLEGE IS NOT LOCATED IN THE USA FOR INTERLIBRARY LOAN? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 2.15: WHAT WAS YOU SPENDING IN THE PAST YEAR ON FEDERAL EXPRESS IF YOUR COLLEGE IS NOT LOCATED IN THE USA FOR INTERLIBRARY LOAN? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 2.16: WHAT WAS YOU SPENDING IN THE PAST YEAR ON FEDERAL EXPRESS IF YOUR COLLEGE IS NOT LOCATED IN THE USA FOR INTERLIBRARY LOAN? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 2.17: WHAT WAS YOU SPENDING IN THE PAST YEAR ON OTHER CARRIERS IF YOUR COLLEGE IS NOT LOCATED IN THE USA FOR INTERLIBRARY LOAN?; TABLE 2.18: WHAT WAS YOU SPENDING IN THE PAST YEAR ON OTHER CARRIERS IF YOUR COLLEGE IS NOT LOCATED IN THE USA FOR INTERLIBRARY LOAN? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 2.19: WHAT WAS YOU SPENDING IN THE PAST YEAR ON OTHER CARRIERS IF YOUR COLLEGE IS NOT LOCATED IN THE USA FOR INTERLIBRARY LOAN? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 2.20: WHAT WAS YOU SPENDING IN THE PAST YEAR ON OTHER CARRIERS IF YOUR COLLEGE IS NOT LOCATED IN THE USA FOR INTERLIBRARY LOAN? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 3.1: DO ANY OF YOUR LIBRARY'S EBOOK LICENSES ALLOW FOR INTERLIBRARY LOAN?; TABLE 3.2: DO ANY OF YOUR LIBRARY'S EBOOK LICENSES ALLOW FOR INTERLIBRARY LOAN? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 3.3: DO ANY OF YOUR LIBRARY'S EBOOK LICENSES ALLOW FOR INTERLIBRARY LOAN? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 3.4: DO ANY OF YOUR LIBRARY'S EBOOK LICENSES ALLOW FOR INTERLIBRARY LOAN? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 3.5: DOES YOUR LIBRARY DO INTERLIBRARY LOAN WITH FOREIGN COUNTRIES?; TABLE 3.6: DOES YOUR LIBRARY DO INTERLIBRARY LOAN WITH FOREIGN COUNTRIES? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 3.7: DOES YOUR LIBRARY DO INTERLIBRARY LOAN WITH FOREIGN COUNTRIES? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 3.8: DOES YOUR LIBRARY DO INTERLIBRARY LOAN WITH FOREIGN COUNTRIES? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 4.1: APPROXIMATELY WHAT PERCENTAGE OF YOUR LIBRARY'S INTERLIBRARY LOAN REQUESTS FOR JOURNAL ARTICLES IS FULFILLED BY DOWNLOADING FROM OR REFERRING PATRONS TO INSTITUTIONAL DIGITAL REPOSITORIES?; TABLE 4.2: APPROXIMATELY WHAT PERCENTAGE OF YOUR LIBRARY'S INTERLIBRARY LOAN REQUESTS FOR JOURNAL ARTICLES IS FULFILLED BY DOWNLOADING FROM OR REFERRING PATRONS TO INSTITUTIONAL DIGITAL REPOSITORIES? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 4.3: APPROXIMATELY WHAT PERCENTAGE OF YOUR LIBRARY'S INTERLIBRARY LOAN REQUESTS FOR JOURNAL ARTICLES IS FULFILLED BY DOWNLOADING FROM OR REFERRING PATRONS TO INSTITUTIONAL DIGITAL REPOSITORIES? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 4.4: APPROXIMATELY WHAT PERCENTAGE OF YOUR LIBRARY'S INTERLIBRARY LOAN REQUESTS FOR JOURNAL ARTICLES IS FULFILLED BY DOWNLOADING FROM OR REFERRING PATRONS TO INSTITUTIONAL DIGITAL REPOSITORIES? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 4.5: APPROXIMATELY WHAT PERCENTAGE OF YOUR LIBRARY'S INTERLIBRARY LOAN REQUESTS FOR BOOKS IS FULFILLED BY DOWNLOADING FROM OR REFERRING PATRONS TO INSTITUTIONAL DIGITAL REPOSITORIES?; TABLE 4.6: APPROXIMATELY WHAT PERCENTAGE OF YOUR LIBRARY'S INTERLIBRARY LOAN REQUESTS FOR BOOKS IS FULFILLED BY DOWNLOADING FROM OR REFERRING PATRONS TO INSTITUTIONAL DIGITAL REPOSITORIES? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 4.7: APPROXIMATELY WHAT PERCENTAGE OF YOUR LIBRARY'S INTERLIBRARY LOAN REQUESTS FOR BOOKS IS FULFILLED BY DOWNLOADING FROM OR REFERRING PATRONS TO INSTITUTIONAL DIGITAL REPOSITORIES? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 4.8: APPROXIMATELY WHAT PERCENTAGE OF YOUR LIBRARY'S INTERLIBRARY LOAN REQUESTS FOR BOOKS IS FULFILLED BY DOWNLOADING FROM OR REFERRING PATRONS TO INSTITUTIONAL DIGITAL REPOSITORIES? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 4.9: APPROXIMATELY WHAT PERCENTAGE OF YOUR LIBRARY'S INTERLIBRARY LOAN REQUESTS FOR ARTICLES FROM PERIODICALS OTHER THAN JOURNAL ARTICLES IS FULFILLED BY DOWNLOADING FROM OR REFERRING PATRONS TO INSTITUTIONAL DIGITAL REPOSITORIES?; TABLE 4.10: APPROXIMATELY WHAT PERCENTAGE OF YOUR LIBRARY'S INTERLIBRARY LOAN REQUESTS FOR ARTICLES FROM PERIODICALS OTHER THAN JOURNAL ARTICLES ARE FULFILLED BY DOWNLOADING FROM OR REFERRING PATRONS TO INSTITUTIONAL DIGITAL REPOSITORIES? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 4.11: APPROXIMATELY WHAT PERCENTAGE OF YOUR LIBRARY'S INTERLIBRARY LOAN REQUESTS FOR ARTICLES FROM PERIODICALS OTHER THAN JOURNAL ARTICLES ARE FULFILLED BY DOWNLOADING FROM OR REFERRING PATRONS TO INSTITUTIONAL DIGITAL REPOSITORIES? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 4.12: APPROXIMATELY WHAT PERCENTAGE OF YOUR LIBRARY'S INTERLIBRARY LOAN REQUESTS FOR ARTICLES FROM PERIODICALS OTHER THAN JOURNAL ARTICLES ARE FULFILLED BY DOWNLOADING FROM OR REFERRING PATRONS TO INSTITUTIONAL DIGITAL REPOSITORIES? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 5.1: DOES YOUR DEPARTMENT PROCURE EBOOKS FOR LIBRARY PATRONS THAT ARE NOT IN YOUR LIBRARY'S REGULAR COLLECTION?; TABLE 5.2: DOES YOUR DEPARTMENT PROCURE EBOOKS FOR LIBRARY PATRONS THAT ARE NOT IN YOUR LIBRARY'S REGULAR COLLECTION? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 5.3: DOES YOUR DEPARTMENT PROCURE EBOOKS FOR LIBRARY PATRONS THAT ARE NOT IN YOUR LIBRARY'S REGULAR COLLECTION? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 5.4: DOES YOUR DEPARTMENT PROCURE EBOOKS FOR LIBRARY PATRONS THAT ARE NOT IN YOUR LIBRARY'S REGULAR COLLECTION? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 5.5: HAS YOUR LIBRARY PARTNERED WITH ANY AGGREGATOR, PUBLISHER, DISTRIBUTOR OR OTHER SUPPLIER OF EBOOKS TO SUPPLY EBOOKS FOR LIMITED PERIODS OF TIME SO THAT THEY MIGHT BE SUITABLE FOR INTERLIBRARY LOAN?; TABLE 5.6: HAS YOUR LIBRARY PARTNERED WITH ANY AGGREGATOR, PUBLISHER, DISTRIBUTOR OR OTHER SUPPLIER OF EBOOKS TO SUPPLY EBOOKS FOR LIMITED PERIODS OF TIME SO THAT THEY MIGHT BE SUITABLE FOR INTERLIBRARY LOAN? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 5.7: HAS YOUR LIBRARY PARTNERED WITH ANY AGGREGATOR, PUBLISHER, DISTRIBUTOR OR OTHER SUPPLIER OF EBOOKS TO SUPPLY EBOOKS FOR LIMITED PERIODS OF TIME SO THAT THEY MIGHT BE SUITABLE FOR INTERLIBRARY LOAN? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 5.8: HAS YOUR LIBRARY PARTNERED WITH ANY AGGREGATOR, PUBLISHER, DISTRIBUTOR OR OTHER SUPPLIER OF EBOOKS TO SUPPLY EBOOKS FOR LIMITED PERIODS OF TIME SO THAT THEY MIGHT BE SUITABLE FOR INTERLIBRARY LOAN? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 5.9: HOW MUCH DID THE INTERLIBRARY LOAN DEPARTMENT SPEND TO BORROW OR OTHERWISE PROCURE EBOOKS SPECIFICALLY FOR THE PURPOSE OF MEETING INTERLIBRARY LOAN REQUESTS?; TABLE 5.10: HOW MUCH DID THE INTERLIBRARY LOAN DEPARTMENT SPEND TO BORROW OR OTHERWISE PROCURE EBOOKS SPECIFICALLY FOR THE PURPOSE OF MEETING INTERLIBRARY LOAN REQUESTS? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 5.11: HOW MUCH DID THE INTERLIBRARY LOAN DEPARTMENT SPEND TO BORROW OR OTHERWISE PROCURE EBOOKS SPECIFICALLY FOR THE PURPOSE OF MEETING INTERLIBRARY LOAN REQUESTS? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 5.12: HOW MUCH DID THE INTERLIBRARY LOAN DEPARTMENT SPEND TO BORROW OR OTHERWISE PROCURE EBOOKS SPECIFICALLY FOR THE PURPOSE OF MEETING INTERLIBRARY LOAN REQUESTS? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 5.13: AS AN EDUCATED GUESS, WHAT PERCENTAGE OF YOUR INITIAL INTERLIBRARY LOAN REQUESTS FOR BOOKS DO YOU FEEL MIGHT BE SATISFIED BY REFERENCE TO GOOGLE SCHOLAR, GOOGLE BOOKS OR OTHER GRATIS EBOOK SITES?; TABLE 5.14: AS AN EDUCATED GUESS, WHAT PERCENTAGE OF YOUR INITIAL INTERLIBRARY LOAN REQUESTS FOR BOOKS DO YOU FEEL MIGHT BE SATISFIED BY REFERENCE TO GOOGLE SCHOLAR, GOOGLE BOOKS OR OTHER GRATIS EBOOK SITES? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 5.15: AS AN EDUCATED GUESS, WHAT PERCENTAGE OF YOUR INITIAL INTERLIBRARY LOAN REQUESTS FOR BOOKS DO YOU FEEL MIGHT BE SATISFIED BY REFERENCE TO GOOGLE SCHOLAR, GOOGLE BOOKS OR OTHER GRATIS EBOOK SITES? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 5.16: AS AN EDUCATED GUESS, WHAT PERCENTAGE OF YOUR INITIAL INTERLIBRARY LOAN REQUESTS FOR BOOKS DO YOU FEEL MIGHT BE SATISFIED BY REFERENCE TO GOOGLE SCHOLAR, GOOGLE BOOKS OR OTHER GRATIS EBOOK SITES? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 6.1: DOES YOUR STATE HAVE A STATE BORROWING NETWORK?; TABLE 6.2: DOES YOUR STATE HAVE A STATE BORROWING NETWORK? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 6.3: DOES YOUR STATE HAVE A STATE BORROWING NETWORK? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 6.4: DOES YOUR STATE HAVE A STATE BORROWING NETWORK? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 6.5: DOES YOUR LIBRARY PARTICIPATE IN THE STATE BORROWING NETWORK?; TABLE 6.6: DOES YOUR LIBRARY PARTICIPATE IN THE STATE BORROWING NETWORK? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 6.7: DOES YOUR LIBRARY PARTICIPATE IN THE STATE BORROWING NETWORK? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 6.8: DOES YOUR LIBRARY PARTICIPATE IN THE STATE BORROWING NETWORK? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 6.9: DOES YOUR LIBRARY USE STATE ILL/DD/EDD STATISTICAL REPORTS FOR ANY PURPOSES?; TABLE 6.10: DOES YOUR LIBRARY USE STATE ILL/DD/EDD STATISTICAL REPORTS FOR ANY PURPOSES? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 6.11: DOES YOUR LIBRARY USE STATE ILL/DD/EDD STATISTICAL REPORTS FOR ANY PURPOSES? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 6.12: DOES YOUR LIBRARY USE STATE ILL/DD/EDD STATISTICAL REPORTS FOR ANY PURPOSES? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 7.1: ARE YOUR LIBRARY’S INTERLIBRARY LOAN AND DOCUMENT DELIVERY SERVICES PERFORMED LARGELY BY THE SAME LIBRARY UNIT OR SEPARATE UNITS?; TABLE 7.2: ARE YOUR LIBRARY’S INTERLIBRARY LOAN AND DOCUMENT DELIVERY SERVICES PERFORMED LARGELY BY THE SAME LIBRARY UNIT OR SEPARATE UNITS? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 7.3: ARE YOUR LIBRARY’S INTERLIBRARY LOAN AND DOCUMENT DELIVERY SERVICES PERFORMED LARGELY BY THE SAME LIBRARY UNIT OR SEPARATE UNITS? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 7.4: ARE YOUR LIBRARY’S INTERLIBRARY LOAN AND DOCUMENT DELIVERY SERVICES PERFORMED LARGELY BY THE SAME LIBRARY UNIT OR SEPARATE UNITS? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 7.5: DOES THE CIRCULATION DEPARTMENT HANDLE ANY PART OF ILL/DD/EDD WORK?; TABLE 7.6: DOES THE CIRCULATION DEPARTMENT HANDLE ANY PART OF ILL/DD/EDD WORK? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 7.7: DOES THE CIRCULATION DEPARTMENT HANDLE ANY PART OF ILL/DD/EDD WORK? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 7.8: DOES THE CIRCULATION DEPARTMENT HANDLE ANY PART OF ILL/DD/EDD WORK? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 8.1: TO THE BEST OF YOUR KNOWLEDGE HAS YOUR LIBRARY EVER TRIED TO NEGOTIATE BROADER LICENSE TERMS FOR INSTITUTIONAL AND PATRON USE OF YOUR DIGITAL COLLECTIONS, SPECIFICALLY FOR INTERLIBRARY LOAN AND E-RESERVE USE?; TABLE 8.2: TO THE BEST OF YOUR KNOWLEDGE HAS YOUR LIBRARY EVER TRIED TO NEGOTIATE BROADER LICENSE TERMS FOR INSTITUTIONAL AND PATRON USE OF YOUR DIGITAL COLLECTIONS, SPECIFICALLY FOR INTERLIBRARY LOAN AND E-RESERVE USE? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 8.3: TO THE BEST OF YOUR KNOWLEDGE HAS YOUR LIBRARY EVER TRIED TO NEGOTIATE BROADER LICENSE TERMS FOR INSTITUTIONAL AND PATRON USE OF YOUR DIGITAL COLLECTIONS, SPECIFICALLY FOR INTERLIBRARY LOAN AND E-RESERVE USE? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 8.4: TO THE BEST OF YOUR KNOWLEDGE HAS YOUR LIBRARY EVER TRIED TO NEGOTIATE BROADER LICENSE TERMS FOR INSTITUTIONAL AND PATRON USE OF YOUR DIGITAL COLLECTIONS, SPECIFICALLY FOR INTERLIBRARY LOAN AND E-RESERVE USE? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 8.5: IF YOUR LIBRARY HAS MADE SUCH EFFORTS, ABOUT WHAT PERCENTAGE OF THE TIME HAS YOUR LIBRARY BEEN ABLE TO ALTER IN ANY WAY THE TERMS OF INTER-LIBRARY LOAN SO THAT THEY ARE IN YOUR VIEW MORE FAVORABLE FOR THE LIBRARY?; TABLE 8.6: IF YOUR LIBRARY HAS MADE SUCH EFFORTS, ABOUT WHAT PERCENTAGE OF THE TIME HAS YOUR LIBRARY BEEN ABLE TO ALTER IN ANY WAY THE TERMS OF INTER-LIBRARY LOAN SO THAT THEY ARE IN YOUR VIEW MORE FAVORABLE FOR THE LIBRARY? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 8.7: IF YOUR LIBRARY HAS MADE SUCH EFFORTS, ABOUT WHAT PERCENTAGE OF THE TIME HAS YOUR LIBRARY BEEN ABLE TO ALTER IN ANY WAY THE TERMS OF INTER-LIBRARY LOAN SO THAT THEY ARE IN YOUR VIEW MORE FAVORABLE FOR THE LIBRARY? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 8.8: IF YOUR LIBRARY HAS MADE SUCH EFFORTS, ABOUT WHAT PERCENTAGE OF THE TIME HAS YOUR LIBRARY BEEN ABLE TO ALTER IN ANY WAY THE TERMS OF INTER-LIBRARY LOAN SO THAT THEY ARE IN YOUR VIEW MORE FAVORABLE FOR THE LIBRARY? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 9.1: HAS YOUR ILL/DD/EDD UNIT PERFORMED WORKFLOW STUDIES TO REVIEW PRACTICES AND STAFFING?; TABLE 9.2: HAS YOUR ILL/DD/EDD UNIT PERFORMED WORKFLOW STUDIES TO REVIEW PRACTICES AND STAFFING? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 9.3: HAS YOUR ILL/DD/EDD UNIT PERFORMED WORKFLOW STUDIES TO REVIEW PRACTICES AND STAFFING? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 9.4: HAS YOUR ILL/DD/EDD UNIT PERFORMED WORKFLOW STUDIES TO REVIEW PRACTICES AND STAFFING? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 10.1: DOES YOUR INTERLIBRARY LOAN OR DOCUMENT DELIVERY DEPARTMENT REQUIRE AN MLS/MLIS LIBRARIAN TO SUPERVISE ITS OPERATIONS?; TABLE 10.2: DOES YOUR INTERLIBRARY LOAN OR DOCUMENT DELIVERY DEPARTMENT REQUIRE AN MLS/MLIS LIBRARIAN TO SUPERVISE ITS OPERATIONS? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 10.3: DOES YOUR INTERLIBRARY LOAN OR DOCUMENT DELIVERY DEPARTMENT REQUIRE AN MLS/MLIS LIBRARIAN TO SUPERVISE ITS OPERATIONS? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 10.4: DOES YOUR INTERLIBRARY LOAN OR DOCUMENT DELIVERY DEPARTMENT REQUIRE AN MLS/MLIS LIBRARIAN TO SUPERVISE ITS OPERATIONS? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 10.5: WHAT IS THE TOTAL NUMBER OF FTE POSITIONS IN YOUR ILL/DD/EDD STAFF?; TABLE 10.6: WHAT IS THE TOTAL NUMBER OF FTE POSITIONS IN YOUR ILL/DD/EDD STAFF? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 10.7: WHAT IS THE TOTAL NUMBER OF FTE POSITIONS IN YOUR ILL/DD/EDD STAFF? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 10.8: WHAT IS THE TOTAL NUMBER OF FTE POSITIONS IN YOUR ILL/DD/EDD STAFF? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 10.9: HOW MANY OF EACH OF FULLTIME PROFESSIONALS (MLS) DO YOU HAVE ON YOUR ILL/DD/EDD STAFF?; TABLE 10.10: HOW MANY OF EACH OF FULLTIME PROFESSIONALS (MLS) DO YOU HAVE ON YOUR ILL/DD/EDD STAFF? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 10.11: HOW MANY OF EACH OF FULLTIME PROFESSIONALS (MLS) DO YOU HAVE ON YOUR ILL/DD/EDD STAFF? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 10.12: HOW MANY OF EACH OF FULLTIME PROFESSIONALS (MLS) DO YOU HAVE ON YOUR ILL/DD/EDD STAFF? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 10.13: HOW MANY OF FULLTIME NON-PROFESSIONALS DO YOU HAVE ON YOUR ILL/DD/EDD STAFF?; TABLE 10.14: HOW MANY OF FULLTIME NON-PROFESSIONALS DO YOU HAVE ON YOUR ILL/DD/EDD STAFF? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 10.15: HOW MANY OF FULLTIME NON-PROFESSIONALS DO YOU HAVE ON YOUR ILL/DD/EDD STAFF? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 10.16: HOW MANY OF FULLTIME NON-PROFESSIONALS DO YOU HAVE ON YOUR ILL/DD/EDD STAFF? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 10.17: HOW MANY OF PART-TIME PROFESSIONALS (MLS/MLIS) DO YOU HAVE ON YOUR ILL/DD/EDD STAFF?; TABLE 10.18: HOW MANY OF PART-TIME PROFESSIONALS (MLS/MLIS) DO YOU HAVE ON YOUR ILL/DD/EDD STAFF? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 10.19: HOW MANY OF PART-TIME PROFESSIONALS (MLS/MLIS) DO YOU HAVE ON YOUR ILL/DD/EDD STAFF? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 10.20: HOW MANY OF PART-TIME PROFESSIONALS (MLS/MLIS) DO YOU HAVE ON YOUR ILL/DD/EDD STAFF? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 10.21: HOW MANY OF PART-TIME NON-PROFESSIONALS DO YOU HAVE ON YOUR ILL/DD/EDD STAFF?; TABLE 10.22: HOW MANY OF PART-TIME NON-PROFESSIONALS DO YOU HAVE ON YOUR ILL/DD/EDD STAFF? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 10.23: HOW MANY OF PART-TIME NON-PROFESSIONALS DO YOU HAVE ON YOUR ILL/DD/EDD STAFF? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 10.24: HOW MANY OF PART-TIME NON-PROFESSIONALS DO YOU HAVE ON YOUR ILL/DD/EDD STAFF? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 10.25: HOW MANY OF STUDENT WORKERS DO YOU HAVE ON YOUR ILL/DD/EDD STAFF?; TABLE 10.26: HOW MANY OF STUDENT WORKERS DO YOU HAVE ON YOUR ILL/DD/EDD STAFF? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 10.27: HOW MANY OF STUDENT WORKERS DO YOU HAVE ON YOUR ILL/DD/EDD STAFF? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 10.28: HOW MANY OF STUDENT WORKERS DO YOU HAVE ON YOUR ILL/DD/EDD STAFF? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 11.1: WHAT IS YOUR APPROXIMATE CURRENT ANNUAL BUDGET FOR ILL DD/EDD OPERATIONS, EXCLUDING STAFF COSTS, BUT INCLUDING AUTOMATION COSTS, COPYRIGHT COSTS, MATERIAL COSTS, AND OTHER OPERATING COSTS?; TABLE 11.2: WHAT IS YOUR APPROXIMATE CURRENT ANNUAL BUDGET FOR ILL DD/EDD OPERATIONS, EXCLUDING STAFF COSTS, BUT INCLUDING AUTOMATION COSTS, COPYRIGHT COSTS, MATERIAL COSTS, AND OTHER OPERATING COSTS? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 11.3: WHAT IS YOUR APPROXIMATE CURRENT ANNUAL BUDGET FOR ILL DD/EDD OPERATIONS, EXCLUDING STAFF COSTS, BUT INCLUDING AUTOMATION COSTS, COPYRIGHT COSTS, MATERIAL COSTS, AND OTHER OPERATING COSTS? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 11.4: WHAT IS YOUR APPROXIMATE CURRENT ANNUAL BUDGET FOR ILL DD/EDD OPERATIONS, EXCLUDING STAFF COSTS, BUT INCLUDING AUTOMATION COSTS, COPYRIGHT COSTS, MATERIAL COSTS, AND OTHER OPERATING COSTS? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 11.5: WHAT HAS BEEN YOUR PERCENTAGE CHANGE IN YOUR BUDGET OVER THE PAST YEAR?; TABLE 11.6: WHAT HAS BEEN YOUR PERCENTAGE CHANGE IN YOUR BUDGET OVER THE PAST YEAR? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 11.7: WHAT HAS BEEN YOUR PERCENTAGE CHANGE IN YOUR BUDGET OVER THE PAST YEAR? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 11.8: WHAT HAS BEEN YOUR PERCENTAGE CHANGE IN YOUR BUDGET OVER THE PAST YEAR? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 11.9: WHAT DO YOU EXPECT WILL BE THE PERCENTAGE CHANGE IN YOUR BUDGET OVER THE NEXT YEAR?; TABLE 11.10: WHAT DO YOU EXPECT WILL BE THE PERCENTAGE CHANGE IN YOUR BUDGET OVER THE NEXT YEAR? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 11.11: WHAT DO YOU EXPECT WILL BE THE PERCENTAGE CHANGE IN YOUR BUDGET OVER THE NEXT YEAR? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 11.12: WHAT DO YOU EXPECT WILL BE THE PERCENTAGE CHANGE IN YOUR BUDGET OVER THE NEXT YEAR? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 11.13: WHAT WERE TOTAL ANNUAL FEE REVENUES IN THE PAST YEAR FOR ILL/EDD/DD IN THE PAST YEAR?; TABLE 11.14: WHAT WERE TOTAL ANNUAL FEE REVENUES IN THE PAST YEAR FOR ILL/EDD/DD IN THE PAST YEAR? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 11.15: WHAT WERE TOTAL ANNUAL FEE REVENUES IN THE PAST YEAR FOR ILL/EDD/DD IN THE PAST YEAR? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 11.16: WHAT WERE TOTAL ANNUAL FEE REVENUES IN THE PAST YEAR FOR ILL/EDD/DD IN THE PAST YEAR? BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 11.17: LIBRARY MANAGEMENT EXPECTS ILL/DD/EDD SERVICES TO: (PICK ON ANSWER).; TABLE 11.18: LIBRARY MANAGEMENT EXPECTS ILL/DD/EDD SERVICES TO: (PICK ON ANSWER), BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 11.19: LIBRARY MANAGEMENT EXPECTS ILL/DD/EDD SERVICES TO: (PICK ON ANSWER), BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 11.20: LIBRARY MANAGEMENT EXPECTS ILL/DD/EDD SERVICES TO: (PICK ON ANSWER), BROKEN OUT BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.; TABLE 12.1: IF YOUR COLLEGE HAS A DISTANCE LEARNING PROGRAM OF ANY KIND, APPROXIMATELY WHAT PERCENTAGE OF YOUR LIBRARY'S INTER-LIBRARY LOAN REQUEST VOLUME (FROM OTHER INSTITUTIONS TO YOUR LIBRARY) IS ACCOUNTED FOR BY REQUESTS FROM YOUR COLLEGES DISTANCE LEARNING STUDENTS OR INSTRUCTORS?; TABLE 12.2: IF YOUR COLLEGE HAS A DISTANCE LEARNING PROGRAM OF ANY KIND, APPROXIMATELY WHAT PERCENTAGE OF YOUR LIBRARY'S INTER-LIBRARY LOAN REQUEST VOLUME (FROM OTHER INSTITUTIONS TO YOUR LIBRARY) IS ACCOUNTED FOR BY REQUESTS FROM YOUR COLLEGES DISTANCE LEARNING STUDENTS OR INSTRUCTORS? BROKEN OUT BY PUBLIC OR PRIVATE STATUS OF THE COLLEGE.; TABLE 12.3: IF YOUR COLLEGE HAS A DISTANCE LEARNING PROGRAM OF ANY KIND, APPROXIMATELY WHAT PERCENTAGE OF YOUR LIBRARY'S INTER-LIBRARY LOAN REQUEST VOLUME (FROM OTHER INSTITUTIONS TO YOUR LIBRARY) IS ACCOUNTED FOR BY REQUESTS FROM YOUR COLLEGES DISTANCE LEARNING STUDENTS OR INSTRUCTORS? BROKEN OUT BY GENERAL CARNEGIE CLASS OF THE INSTITUTIONS.; TABLE 12.4: IF YOUR COLLEGE HAS A DISTANCE LEARNING PROGRAM OF ANY KIND, APPROXIMATELY WHAT PERCENTAGE OF YOUR LIBRARY'S INTER-LIBRARY LOAN REQUEST VOLUME (FROM OTHER INSTITUTIONS TO YOUR LIBRARY) IS ACCOUNTED FOR BY REQUESTS FROM YOUR COLLEGES DISTANCE LEARNING STUDENTS OR INSTRUCTORS? BROKEN BY THE FULL TIME EQUIVALENT STUDENT ENROLLMENT OF THE INSTITUTION.

Academic Interlibrary Loan Benchmarks, 2011 Edition

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