Introduction
Figure 1: Credit Department Challenges
The Case for Accounts Receivable Automation
Figure 2: Pain Points in the Order-to-Cash Cycle
Figure 3: Relevance of Goals to Receivables Operation
What is Receivables Collections Automation?
Figure 4: RCM Universe
The Different Flavors of RCM
The Promise of Collection Automation
Figure 5: Traditional Collections Process
The Challenges Facing Collections
Table 1: The Pitfalls of a Traditional Collection Process
Figure 6: Automated Collections Process
Figure 7: Collector Time Allocation
Table 2: Traditional and Automated Collections Compared
The Benefits of the New RCM Paradigm
Solution Profiles
9ci, Inc
Aceva
Case Study: Honeywell International
Cforia
Case Study: Genuine Parts Company
eCredit
Case Study: Jacobus Energy
GETPAID
I-many
Case Study: Allen & Overy
Oracle
Selecting an RCM Solution
Collections or More?
Product Focus
Table 3: Key Partnerships
Figure 8: Solution Functionality
The Technology and Outsourcing Connection
Table 4: Business Process Outsourcing
Collections and Dispute Management
In-House Software or Online Service
Table 5: RCM Solutions Software or Hosted Environment?
RCM Vision
Figure 9: RCM Vision Versus Traction
Table 6: Customer Traction
Solution Strength
Figure 10: Collection and Dispute Management Strength
Figure 11: Credit Facilitation Strength
Figure 12: Enhanced Transaction Processing Strength
Conclusion
Figure 13: RCM Solutions Market Size
Figure 14: RCM Solutions Market by Functional Segments
Appendix: Evaluation Methodology
About PayStream Advisors
