Payment Without Presentment: Supercharge your Consumer Collections Strategy

Contrary to early predictions, Electronic Bill Presentment and Payment (EBPP) has not been a runaway success for billers or their customers. Its slow start is directly linked to consumers' preference to make electronic payments at individual billers' Websites. Instead, a simpler, less expensive form of electronic collections that does not involve bill presentment is taking hold in the market. Known as Payment Without Presentment (PWP), it is experiencing significant consumer adoption because it meets their needs for convenience and control over how they pay for goods and services. This 26 page report is written for billers who understand that a comprehensive consumer payments strategy is a necessity, not a luxury. To help managers at these organizations improve their understanding of the solutions that are available on the market today, we have profiled six Consumer Collections Automation (CCA) vendors (Bank One, BillMatrix, EDS, Fort Knox National Company, NCO Group and Princeton eCom) that are pursuing unique approaches to the market.

Additional Information

PayStream Advisors is a technology research and consulting firm, that improves the way companies plan, evaluate, and select emerging technologies to achieve their business objectives. The profiles featured in this report are based on our conversations with members of each vendor's management team. Each profile includes an assessment of the functionality of the solutions in each area of Consumer Collections Automation.