Third-Party Processing in North America


September 3, 2004
389 Pages - SKU: LA974426
Attention: There is an updated edition available for this report.
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Table of Contents Search inside this report Related Reports Detailed Contents
Executive Summary: Third-Party Processor Market
  • Payroll Processing
  • Who Offers Payroll Processing
  • How Prevalent is Payroll Outsourcing?
  • The Payroll Processing Market
    • State of the Industry

  • Table 1: 1997 Payroll Services Summary Data
  • Table 2: Payroll Services: Firms and Employees by Employment Size
    • The Industry Leaders

  • Table 3: ADP Revenue: 1999-2003
  • Table 4: ADP Employer Services Revenue: 2003
  • Table 5: Ceridian Revenue: 1999-2003
  • Industry Barometers
    • Employment Growth and Economic Picture

  • Table 6: Unemployment Rates: Yearly: May 2003 to May 2004 Table 7: Unemployment Rates: Monthly: June 2003 to May 2004
  • Table 8: Paychex: Year-Over-Year Changes In Checks Per Client*
    • Interest Rates

  • Table 9: Federal Funds Rate: 1999-2003
    • Small Business Health

  • Trends
    • Small, Medium, or Large?
    • The Small Business Sector Is Primed For Growth
    • Technology Allows Service To Smaller Companies
    • Payroll Cards
    • The Five-Year Industry Forecast

  • Table 10: Projected Payroll Processing Revenue, 2004-2009

  • Payment Processing
    • Merchant Card Processing
    • The Players
    • Trends
      • Independent Providers
      • Alliances
      • The Economy
      • PIN-Debit Trends
      • Price Compression
      • U.S. Consumers and Electronic Banking: Analysis
      • Use and Users of E-Banking

    • Table 11: Percentage of U.S. Households Using Various Electronic Banking Technologies
    • Merchants, Interchange, and Competition
      • The “Wal-Mart” Suit and Its Aftermath
      • Lower Interchange
      • Increased Competition
      • Check 21
      • Consumers Uninformed of Check 21

    • Market Size and Growth
      • Card Growth

    • Table 12: Card Growth: 1999-2002
    • Market Size and Growth
    • Table 13: U.S. Payment Processing Projected Revenue, 2004-2009

  • Healthcare Transaction Processing
    • The Players
    • Competition
    • Trends
      • High Rates of Increase in Healthcare Costs
      • Increasing Outsourcing by Healthcare Payers
      • Increased Automation of the Healthcare Reimbursement Cycle
      • The Importance of the Internet
      • Legal and Regulatory Framework

    • HIPAA
    • Medical Billing Glitches Spread - HIPAA Fallout
    • Product Offerings Provided by the Healthcare Transaction Processors
      • WebMD
      • ProxyMed
      • Eligibility Verification and Benefit Inquiry
      • Claims and Encounters Submission
      • Claims and Status Inquiry
      • Specialty Care Referral and Pre-certification Request and Inquiry
      • Electronic Remittance Advice (ERA) and Electronic Funds Transfer

    • Market Size and Forecast
    • Growth Forecast
    • Table 14: Projected U.S. Healthcare Transaction Processing Revenue, 2004-2009

  • Payroll Processing Profile: Paychex
    • Small or Large?
    • Table 15: Paychex Market and Client Base Composition by Employee Size
    • Products and Services
    • Clients With Less Than 50 Employees
      • How It Works

    • Clients With More Than 50 Employees
      • How It Works

    • Complementary Products and Services
    • Acquisitions
    • Pending Litigation
    • Revenue, Income, and Growth
    • Major Market Services
    • Paychex Growth Projection

  • Payment Processing Profile: eFunds
    • Company Focus
    • Business Segments
      • Business Process Outsourcing

    • Electronic Payments
    • ATM Solutions
    • Government Services
    • Competition/Marketplace 34
    • The MasterCard Alliance
    • Electronic Payments
    • Growth Outlook

  • Healthcare Transaction Processing Profile: Lason
    • Company Focus
    • Healthcare
    • Merger
    • Revenue and Income

      Chapter 1: Overview of Payroll and Processing

      • How Does Payroll Fit into the Outsourcing Picture?
      • Who Offers Payroll Outsourcing Services? 42
      • PEOs and BPOs
      • The Role of PEOs
      • The Role of BPOs
      • Why Outsource Payroll?
      • But Payroll Outsourcing May Not Solve Everything . . .
      • How to Outsource Efficiently
      • How Prevalent is Payroll Outsourcing?
      • The PMR 2003 Payroll Outsourcing Satisfaction Survey
      • Table 1-1: Organizations That Outsource Payroll Processing, by Number of Employees
      • Table 1-2: Organizations That Outsource Payroll Processing, by Firm Revenues
      • Extent of Outsourcing During the Payroll Process

    • The Payroll Processing Market
      • State of the Industry
      • Census Information 5-Year Comparisons Summary
      • Table 1-3: 1997 Payroll Services Summary Data
      • Table 1-4: Payroll Services Five-Year Growth: 1997-2001
      • 1997 - 2001: Comparing Census Figures
      • Table 1-5: 2001 Payroll Services Summary Data
      • Employment Size Comparisons: 1998 - 2001
      • Table 1-6: Payroll Services: Firms and Employees by Employment Size
      • Table 1-7: 2001 Number of Firms, Number of Establishments, Employment, and Annual Payroll by Employment Size
      • Table 1-8: 2000 Number of Firms, Number of Establishments, Employment, and Annual Payroll by Employment Size
      • Table 1-9: 1999 Number of Firms, Number of Establishments, Employment, and Annual Payroll by Employment Size
      • Table 1-10: 1998 Number of Firms, Number of Establishments, Employment, and Annual Payroll by Employment Size

    • The Industry Leaders
      • The Contenders and Up-and-Comers: Hewitt & Intuit
      • Industry Barometers
        • Employment Growth and Economic Picture
        • Table 1-11: Unemployment Rates: Yearly: May 2003 to May 2004
        • Table 1-12: Unemployment Rates: Monthly: June 2003 to May 2004
        • Jobless Recovery Begins to Add Jobs
        • Table 1-13: Employment by Major Sector: 1999 to 2003
        • Interest Rates
        • Table 1-14: Federal Funds Rate: 1999-2003
        • Table 1-15: Ceridian After-Tax Investment Income: Impact of Hypothetical Net Interest Rate Change
        • Small Business Health
        • Table 1-16: Quarterly Indicators: The Economy and Small Business: 1999 to 2003
        • Table 1-17: Quarterly Indicators: The Economy and Small Business: First Quarter 2004

      • Trends
        • Small, Medium, or Large?
        • Table 1-18: Ceridian Client Targets by Employment Size
        • Table 1-19: Paychex Market and Client Base Composition by Employee Size
        • Small Business Sector Primed for Growth
        • Technology Allows Service to Smaller Companies
        • Small Business Optimism Increases 64
        • Comprehensive Integration of Ancillary Products and Services
        • Internet adaptability
        • Consolidation Boom
        • Payroll Cards
        • Legal/Regulatory Issues
        • Rewards Programs

      • Market Size and Growth Forecast
        • Growth Forecast: Top-Three Players
          • ADP
          • Ceridian
          • Paychex

        • The Five-Year Industry Forecast
        • Table 1-20
        • Projected Payroll Processing Revenue, 2004-2009 ($billions)
        • Canada Market Size
        • ADP Canada
        • Ceridian Canada
        • Table 1-21: Canadian Market Penetration by Two Biggest Players

      Chapter 2: Payroll Profiles

      • Automated Data Processing
        • Broker Services
        • Dealer Services
        • Employer Services
        • Small, Medium, or Large?
        • Tax Services
        • HR Services
        • PEO Services
        • Recent Trends
          • Comprehensive Outsourcing Services (COS)
          • Paperless Payroll Services
          • Payroll-Related Acquisitions

        • ADP Revenue, Income, and Growth
        • Table 2-1: ADP Revenue and Income: 1999-2003
        • Table 2-2: ADP Product Sales: 2003
        • International
        • Table 2-3: ADP International Revenue: 2001-2003
        • ADP Canada
        • Table 2-4: ADP 2003-2004 Revenue and Income Comparison: First Three Months and First Nine Months
        • Growth Forecast

      • Accenture
        • The Accenture HR Services BPO Business Segment
        • Table 2-5: Accenture Revenue and Income
        • Table 2-6: Accenture 2003 Revenues
        • Table 2-7: Accenture 2003 Revenues, by Products
        • Table 2-8: Accenture Revenues, By Sector, Six-Month Segments
        • Table 2-9: Accenture Revenues, By Service, Six-Months Segments,
        • Table 2-10: Accenture Revenues, By World Region, Six-Month Segments
        • Table 2-11: Accenture International Revenues, As A Percentage of Total, 2003-2004
        • Figure 2-1: Accenture International Revenues, by Region, 2004
        • Figure 2-2: Accenture International Revenues, by Region, 2003

      • Adams Keegan, Inc
        .
        • Private Company
        • Revenue

      • Administaff, Inc.
        • Expense Control
        • Revenue Generation
        • Growth Strategy
        • Trends
        • Clients
        • Table 2-12: Administaff Income, Revenue and Employees, 1999-2003
        • 2003 Revenue: Geographical Distribution
        • Table 2-13: 2003 Administaff Revenue: Geographical Distribution

      • Affiliated Computer Services, Inc.
        • The BPO-HR-Payroll Connection
        • Table 2-14: ACS Income, Revenue, and Growth, 1999-2003
        • Table 2-15: ACS 2003 Revenue, by Customer
        • Table 2-16: ACS 2003 Revenue, by Service

      • Barrett Business Services, Inc.
        • Clients
        • Acquisitions
        • Revenue
        • Table 2-17: Barrett Income and Revenue, 1999-2003

      • Ceridian Corporation
        • Comdata
        • Human Resource Solutions
        • Small, Medium, or Large?
        • Table 2-18
        • New Service Offerings
          • Smaller Companies
          • Corporate and Enterprise Clients

        • Payroll-related acquisitions
        • Revenue, Income, and Growth
        • Table 2-19: Ceridian Revenue, Income and Employee Count, 1999-2003
        • Growth in Orders and Customers in 2002 and 2003
        • Table 2-20: Ceridian Segment Comparisons 2003 and 2002
        • Table 2-21: Ceridian Segment Comparisons 2002 and 2001
        • Quarterly Results: Q1 2004
        • Table 2-22: Ceridian Revenue/Earnings, For Periods Ended March 31, 2004
        • Table 2-23: Ceridian Segment Revenue, For Periods Ended March 31, 2004
        • Ceridian International Operations
        • Table 2-24: Ceridian Revenue by Segment: International, 2001-2003
        • Ceridian Canada Revenue, Q1 2004
        • Growth

      • Electronic Data Systems Corporation
        • Table 2-25: Ceridian Income, Revenue, and Employee Count, 1999-2003
        • International Presence
        • Table 2-26: EDS Global Revenue, 2003
        • Figure 2-3: Ceridian 2003 Sales, By World Region
        • Table 2-27: EDS Revenue by Product, 2003

      • Fiserv, Inc.
        • Relevant Product Developments
        • Table 2-28: Fiserv Revenue, Income and Employee Count, 1999-2003

      • Hewitt Associates, Inc.
        • HR, Payroll, and Workforce Management Outsourcing
        • Payroll Services: From Bit Player to Major Player in One Year
        • Table 2-29: Exult Income and Revenue, 2001-2003
        • Acquisitions
        • Revenue, Income, and Growth
        • Table 2-30: Hewitt Revenue, 1999-2003
        • Table 2-31: Hewitt Revenue, By Business Segment, 2001-2003
        • Table 2-32: Hewitt International Revenue, 2001-2003
        • Table 2-33: Hewitt Quarterly Revenues (3 months and 6 months), 2003-2004
        • Growth

      • RSM McGladrey
        • Revenue

      • IBM Corporation
        • Human Resources Outsourcing: Further Detail
        • Revenue, Income, and Growth
        • Results of Continuing Operations
        • Table 2-34: IBM Revenue, by Presentation, 2002-2003
        • Table 2-35: IBM Revenue, by Industry Sector, 2002-2003
        • Table 2-36: IBM Revenue, by Region, 2002-2003
        • Table 2-37 IBM Revenue, by Segment and Percentage of Company Total, 2002-2003
        • Table 2-38: IBM Global Services Revenue, by Segment, 2002-2003

      • Intuit
        • Clients
        • Payroll Focus
        • Payroll-Related Acquisitions
        • Challenges
        • Recent Developments
          • A Payroll Rewards Program . . .
          • Rewards for Accountants

        • Table 2-39: Intuit Revenue, Income and Employees: 1999-2003
        • Table 2-40: 2003 Intuit Product Sales
        • The Small Business Products and Services Segment
          • Revenue Trends: First Nine Months of 2004
          • Revenue Trends: 2003
          • Revenue Trends: 2002

        • Growth

      • Jackson Hewitt Tax Service
        • Alliance with ADP
        • Alliance with Intuit
        • Table 2-41: Jackson Hewitt Revenue and Income: 2001-2004

      • Kelly Services
        • Table 2-42: Kelly Revenue, Income and Employee Count, 1999-2004
        • Table 2-43: Kelly 2003 Sales, By Products

      • New England Business Service
        • Payroll Processing
        • Paychex
          • Small or Large?
          • Table 2-44: Market and Paychex Client Base Composition by Employee Size
          • Products and Services
          • Clients with Fewer Than 50 Employees
          • Clients with More Than 50 Employees
          • Complementary Products and Services
          • Acquisitions
          • Pending Litigation
          • Revenue, Income, and Growth
          • Table 2-45: Paychex Revenue, Income and Employee Count: 1999-2003
          • Table 2-46: 2003 Paychex Revenue by Segment
          • Table 2-47: Paychex Revenue by Segment: Three-Year Comparison
          • Table 2-48: Paychex Year-over-Year Changes in Checks Per Client
          • Major Market Services
          • Recent Quarterly Growth
          • Table 2-49: Paychex Revenue by Segment: Third Quarter Comparison. 2003/2004
          • Major Market Services
          • Paychex Growth Projection

        • Payroll 1
          • Revenue

        • SOURCECORP
          • Information Management and Distribution
          • Healthcare, Regulatory and Legal Compliance
          • Acquisitions
          • Revenue, Income, and Growth
          • Table 2-50: SOURCECORP Revenue, 2001-2003 Year Ended December 31, 2003
          • Growth

        • TALX Corp
          .
          • Fees
          • Clients
          • Strategic Marketing Alliances
          • Legal Issues
          • Revenue, Income, and Growth (Yrs. End. Mar. 31)
          • Table 2-51: TALX Revenue and Income: 2002-2004
          • Table 2-52: TALX Statement of Earnings Data
          • Table 2-53: Percentage of Total Revenues
          • Quarterly Summary
          • Growth

        • Unisys Corporation
          • Business Process Outsourcing
          • Clients
          • Table 2-54: Unisys Revenue and Income, 1999-2003 158
          • Table 2-55: Unisys 2003 Sales, By Region
          • Figure 2-4: Percentage of Unisys Sales, by Region
          • Table 2-56
          • Unisys 2003 Revenue by Service
          • Table 2-57: Unisys 2003 Revenue and Properties by Geography

      Chapter 3: Payment Processing

      • Why Outsourcing?
      • Industry Overview
      • Payment Processing Service Providers
      • Merchant Card Processing
      • Merchant Processing - How It Works
      • The Players
        • Number of Transactions by Company
        • Independent Providers
        • Alliances
        • Increased Support Services
        • Growth Opportunities
        • Chip Technology Allows for Added Features
        • Table 3-1: U.S. Consumers' Concerns Over Online & Offline Card Fraud
        • Network Expansion
        • VISA Threat
        • The Economy
        • PIN-Debit Trends
        • PIN Debit
        • Price Compression
        • Internet Usage
        • Combined Debit and Credit Processing
        • Financial Institution Capital Improvements
        • Emerging Technology
        • Consolidation
        • International Expansion
        • U.S. Consumers and Electronic Banking: Analysis
        • Use and Users of E-Banking
        • Table 3-1: Percentage of U.S. Households Using Various Electronic Banking Technologies
        • Debit Cards
        • Table 3-2: Demographic Characteristics of Users and Non-Users of Debit Cards
        • Consumer Perceptions and Use of E-Banking
        • Table 3-3: Consumers’ Perceptions of Electronic Banking, 1999 and 2003
        • Use of Electronic Banking Technologies by Perception Level Index
        • Table 3-4: Percentage of U.S. households that use various electronic banking technologies, by perception index level, 1999 and 2003
        • 2003/2004 Study of Consumer Payment Preferences
        • Table 3-5: How Consumers Make In-Store Payments
        • Table 3-6: Use of Automatic Payment and Online Bill Payment
        • Electronic Payment Growth
        • Table 3-7: Consumer Payments Mix In The U.S., 2002 - 2007
        • Table 3-8: U.S. Credit and Debit Transactions, 2000 - 2003
        • Debit Outpaces Credit
        • Table 3-9: Global Visa Debit and Credit Card Volume
        • Debit Marketing Mimics Credit Marketing
        • Consumer Preference for PIN
        • Table 3-10: US Merchants With/Without PIN Pads
        • Table 3-11: Responses from major retailers asked why they would replace their POS equipment
        • PIN and Signature Convergence

      • Growth Trends
        • Use of EFT Networks to Spur Growth
        • Table 3-12: Merchants, Interchange, and Competition
        • The “Wal-Mart” Suit and Its Aftermath
        • To What Did the Associations Agree?
        • Lower Interchange
        • Increased Competition
        • Check 21
        • Consumers Uninformed of Check 21
        • Benefits of Check 21
        • Fraud Protection
        • Image Technology Considerations
        • Increased Efficiency
        • Note to Banks: 10 Ways to Build Payments Businesses in 2004

      • Legal Issues
        • First Data—Visa U.S.A. Inc. Litigation
        • Legal and Regulatory Information
        • Consumer Electronic Payments
        • Role of the Federal Reserve
        • Financial intermediaries that provide payment services
        • Other Government Regulation Issues

      • Market Size and Growth Forecast
        • 2003 Company Growth Trends: A Snapshot
        • ADSI
        • Table 3-13: ADSI Revenue: 2001 - 2003
        • Table 3-14: ADSI Key Metrics: 1999-2003
        • Certegy
        • Table 3-15: Certegy Merchant Services Revenue: 2001-2003
        • eFunds
        • Table 3-16: eFunds Electronic Payments Revenue: 2001-2003
        • Table 3-17: eFunds Electronic Payments 2003-2004 Quarterly Comparison (three months ended March 31)
        • First Data
        • Table 3-18: FDC Merchant Services Revenue: 2002-2003
        • Table 3-19: FCD Dollar Volume and Transaction Growth Trends
        • Global Payments
        • Table 3-20: Global Payments Revenue From Merchant Services, 2001-2003
        • Fiserv
        • TSYS
        • Table 3-21: TSYS Revenue and Income: 1999-2003
        • Electronic Payment Growth
        • Table 3-22: Consumer Payments Mix In The US, 2002 - 2007
        • Card Growth
        • Table 3-23: Card Growth: 1999-2002
        • Table 3-24: Total Cards: Percent Increase in Number of Transactions
        • Transaction Growth
        • Table 3-25: Projected Transaction Growth: 2003-2009
        • Market Size
        • Table 3-26: Projected Payment Processing Revenue: 2004-2009

      • Canadian Market
        • The “Big Two”
        • Debit Cards
        • Credit Cards
        • Processing a Transaction and Merchant Funding: U.S. v. Canada
        • Merchant Funding
        • Legal and Regulatory Framework
        • The Canadian Payments Act (CP Act)
        • The Payment Clearing and Settlement Act (PCSA)
        • The Bank of Canada Act (BoC Act)
        • Acts Governing Exchange
        • Federal and Provincial Financial Institutions Statutes
        • The Code of Practice for Consumer Debit Card Services (the Code)
        • Market Size
        • Table 3-27: Canadian Card Transaction Growth: 2000-2003
        • Table 3-28: Projected Transaction Growth: 2004-2009
        • Market Size
        • Table 3-28: Projected Canadian Payment Processing Revenue: 2004-2009

      Chapter 4: Payment Profiles

      • Alliance Data Systems, Inc.
        • Company Focus
        • Business Segments
        • Table 4-1: ADSI Business Segments
        • Transaction Services
          • Issuer Services
          • Utility Services
          • Merchant Services
          • Revenue Generation
          • Merchant Services Features: In Detail
          • Credit Services
          • Table 4-2: ADSI Acquisitions, 2001-2003
          • Revenue
          • 2003
          • Table 4-3: ADSI Revenue and Income: 1999 - 2003
          • Table 4-4: ADSI Key Metrics: 1999 - 2003
            • Transaction Services
            • Credit Services

          • Marketing Services
          • Table 4-5: ADSI Key Metrics, by Services: 2003
          • Table 4-6: ADSI Key Metrics: 2002
          • Quarterly Results: First Quarter 2004
          • Transaction Services
          • Credit Services
          • Table 4-7: ADSI Revenue and Data, Q1 2003 Compared to Q1 2004
          • Growth Outlook

        • Certegy Inc.
          • Company Focus
          • Products and Services
            • Card Services
            • Card Services Features: In Detail
            • Credit Card Processing
            • Debit Card Processing
            • Authorization Services
            • ATM And Network Support
            • Risk Management
            • Merchant Credit Card Services
            • Card Processing Software
            • E-Banking Services
            • Check Services
            • Global Services

          • Acquisitions
          • Revenue and Growth
          • Table 4-8: Certegy Revenue and Income: 1999-2003
          • Table 4-9: Certegy Segment Revenue: 2001-2003
          • International Business
          • Table 4-10: Certegy International Revenue: 2001-2003
          • Card Services
          • Check Services
          • First Quarter 2004 241
          • Card Services
          • Table 4-11: Certegy 2003-2004 Quarterly Comparison
          • Growth Outlook

        • CheckFree Corporation
          • Company Focus
          • e-Commerce Solutions
          • Client Base
          • Revenue
          • Table 4-12: CheckFree Revenue and Income: 1999-2003
          • Table 4-13: CheckFree 2003 Revenue by Segment

        • eFunds Corporation
          • Company Focus
          • Business Segments
            • Business Process Outsourcing
            • Financial institutions
            • Financial services companies
            • Retail
            • e-commerce
            • Government
            • Networks

          • Electronic Payments
          • ATM Solutions
          • Government Services
          • Competition/Marketplace
          • The MasterCard Alliance
          • Revenues
          • Table 4-14: eFunds Revenue and Income: 1999-2003
          • Table 4-15: eFunds Revenue by Segment: 2001-2003
          • Electronic Payments
          • Table 4-16: eFunds International Revenue: 2001-2003 (in million $)
          • Quarterly Information
          • Table 4-17: eFunds 2003-2004 Quarterly Comparison
          • Growth Outlook

        • Euronet Worldwide, Inc.
          • Company Focus
          • Products
          • Card Solutions
          • Internet and telephone solutions
          • Mobile Solutions
          • POS Solutions
          • Subsidiaries
          • Table 4-18: Euronet Quarterly Revenue and Operating Income Q1 2004 vs. Q1 2003.

        • Fifth Third Processing Solutions
          • Company Focus
          • Products
          • Fifth Third Direct
          • Revenue

        • First Data Corporation
          • Business Segments
          • Payment Services
          • Card Issuing Services
          • International
          • Geographic Mix and Revenues
          • Card Processing Software
          • Other Card Issuing Services
          • Card Issuing Services Backlog
          • Card Issuing Services Significant Customers
          • Merchant Services
          • Merchant Acquiring
          • Check Verification and Guarantee Services
          • FDMS
          • FDMS Alliances
          • International
          • Emerging Payments
          • Cards on File
          • Client Shifts
          • Effects of Consolidation
          • Acquisitions and Sales
          • The Concord Merger
          • 2003 Activity
          • Other Legal
          • VISA U.S.A. Inc. Litigation
          • Revenue and Income: Segment Modification
          • Overall Revenue
          • Table 4-19: FDC Revenue and Income: 1999-2003
          • Table 4-20: FDC Revenue: 2002-2003
          • Merchant Services: Transaction and Processing Revenue
          • Table 4-21: FDC Merchant Services Revenue: 2002-2003
          • Table 4-22: FDC North America Merchant Dollar Volume/Transactions, 2001-2003
          • Card Services: Transaction and Processing Revenue
          • Table 4-23: FDC Card Issuing Service Revenue and Metrics: 2002-2003
          • Table 4-24: FDC Card Issuing Services Growth: 2001-2003
          • Quarterly Results
          • Table 4-25: FDC First Quarter 2004 Results by Segment
          • Merchant Services Transaction and Processing Service Fee Revenue
          • Card Issuing Services Transaction and Processing Service Fee Fevenue
          • Table 4-26: FDC Accounts on File: Quarterly Comparison

        • Fiserv, Inc.
          • Company Focus
          • Products
            • Bank and Thrift Core Products
            • Credit Union Core Products
            • Complementary Or Add-On Products

          • Acquisitions
          • Revenue
          • Table 4-27: Fiserv Revenue and Income, 1999-2003
          • Processing and Services Revenue
          • Quarterly Review: Processing and Services Revenues

        • Global Payments Inc.
          • Company Focus
          • A Mid-Market Focus
          • Business Segments
            • Check Guarantee Services
            • Check Verification and Recovery Services
            • Funds Transfer

          • New Products
          • Competition
          • Acquisitions
          • Revenues
          • Table 4-28: Global Payments Revenue and Income: 1999-2003*
          • Table 4-29: Global Revenue by Service Offering, 2001-2003
          • Table 4-30: Global’s International Revenue: 2001-2003
          • Quarterly Data: Merchant Services
          • Growth

        • National Processing, Inc.
          • Merchant Card Services
          • Payment Services
          • Acquisitions
          • Acquisition by Bank of America
          • NPC Revenue and Income
          • Table 4-31: Revenue and Income: 2001 - 2003
          • Merchant Card Services
          • Payment Services
          • Recent Quarterly Analysis
          • Merchant Card Services
          • Payment Services

        • Total System Services, Inc.
          • Company Focus
          • Products
            • Commercial Card Processing
            • Debit Card
            • Retail Gift Card
            • Smart Card Services
            • Stored Value Card
            • Value-Added Products

          • Merchant Services
          • e-Commerce
          • Loyalty and Rewards
          • Recovery Management
          • Output Services
          • Client Relationships
            • Relationship with Bank One and J.P. Morgan Win
            • Circuit City Stores, Inc.
            • Sears
            • Largest Clients
            • Bank of America
            • International
            • Revenue

          • Table 4-32: TSYS Revenue and Income: 1999-2003
            • International
            • Vital Processing Services L.L.C.

          • Electronic Payment Revenues
          • Table 4-33: TSYS Electronic Payment Processing Services Revenues: 1999-2003
          • Market Share
          • First Quarter 2004
          • Table 4-34: TSYS First Quarter Comparison: 2003 and 2004
          • Table 4-35: TSYS Quarterly International Revenue Comparison, 2003 and 2004
          • Table 4-36: Accounts on File (AOF) Data
          • Outlook for 2004 and 2005

      Chapter 5: Healthcare Transaction Processing

      • Health Care Transaction Processing
      • The Players
      • Competition
      • Key Trends
      • P2P Link Forecasts Surge in Electronic Medical Invoices
      • High Rates of Increase in Healthcare Costs
      • Cost-Shifting by Employers to their Employees and Changes in Plan Design
      • Increasing Outsourcing by Healthcare Payers
      • Increased Use of Information Technology for Clinical Purposes
      • Increased Automation of the Healthcare Reimbursement Cycle
      • The Importance of the Internet
      • Increased Physician, Consumer Use of the Internet
      • Growth Spurred by Increasing Use of Technology

    • Industry Risks
      • Reliance on EDI Technology
      • Pricing Fears and Consolidation
      • Importance of Cross-Selling
      • Electronic Processing of Clinical Transactions Still in Early Stage
      • Legal and Regulatory Framework
      • HIPAA
      • Privacy Compliance
      • Transaction and Code Sets Compliance
      • Security Compliance
      • Identifiers and Future HIPAA Regulations
      • HIPAA Implementation Challenges
      • Other Regulation of Transaction Services
      • Internet Privacy and Regulation
      • Patient/Consumer Protection Initiatives
      • Medicare
      • Medical Billing Glitches Spread - HIPAA Fallout
      • Problem Extends to WebMD

    • Third Party Administrators
      • Product Offerings Provided by the “Big Three”
      • WebMD
      • ProxyMed
      • NDCHealth

    • Market Size and Forecast
      • Table 5-1: WebMD Transaction Services Revenue: 2001-2003
      • Table 5-2: WebMD Transaction Services Organic Revenue Growth*: 2002-2003
      • ProxyMed
      • Table 5-3: ProxyMed Net Revenue, By Segments
      • NDCHealth
      • Table 5-4: NDCHealth Total Revenue, Income and Revenue by Segment: 2000-2004
      • Table 5-5: NDCHealth Total Revenue, Income and Revenue by Segment with % Change
      • Table 5-6: Combined Transaction Processing 2003 Revenue
      • Table 5-7: Combined Transactions and Market Share
      • Table 5-8: Healthcare Transaction Processing Market Size: 2003
      • Growth Forecast
      • Table 5-9: U.S. Healthcare Transaction Processing Revenue: Five-Year Forecast

      Chapter 6: Healthcare Profiles

      • AIG Claim Services, Inc.
        • Company Focus
        • Workers’ Compensation Claims Management
        • Risk Management Information Services
        • Property and Casualty Claims Management
        • AIG Early Notice
        • Parent Company
        • Revenue

      • Avisena, Inc.
        • Company Focus
        • Avisena Practice Manager
        • Avisena Document Manager
        • Avisena Consulting Services
        • Revenue

      • Claim Management Services, Inc.
        • Company Focus

      • GTESS Corporation
        • Company Focus
        • Technology
        • Strategic Alliance
        • Revenue

      Chapter 6: Healthcare Profiles

      • HealthLink, Inc.
        • Company Focus
        • Administrative Services
        • Other Offices
        • Corporate History

      • Lason, Inc
        .
        • Company Focus
        • Healthcare
        • Merger
        • Revenue and Income

      • Medical Transcription Billing, Corp.
        • Company Focus
        • Revenue and Income

      • Omni Medical Holdings, Inc.
        • Company Focus
        • Acquisition
        • Revenue

      • P2P Link
        • Company Focus

      • Pilgrim
        • Company Focus
        • Insurance Companies
        • Self-insureds
        • Revenue

      • ProMedical LLC
        • Company Focus

      • STAT Medical Consulting, Inc.
        • Company Focus
        • Consulting Services

      • The SSI Group, Inc.
        • Company Focus
        • Claims Volume
        • WebMD
          • Revenue

      •  
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