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- Chapter 1: Executive Summary
- Scope and Methodology
- Scope
- Methodology
- Market Size and Forecast
- Definitions
- Consumer Foodservice Expenditure Trending
- Terminology
- Table 1-1: Terms and Acronyms
- Share of Stomach: U.S. Hotel Foodservice Market Size and Forecast
- Insight Capsule
- Fast Facts
- Hotel Foodservice Growth Factors
- Insight Capsule
- Hotel Foodservice Health, Design and Menu Trends
- Hotel Foodservice Technology Trends
- Insight Capsule
- Chapter 2: Share of Stomach: U.S. Hotel Foodservice Market Size and Forecast
- Overview
- Packaged Facts Hotel Foodservice Market Size and Forecast
- Graph 2-1: Hotel Foodservice Sales, 2007-2012
- Scope of Market Size
- Hotels and Casino Hotels
- Graph 2-2: Hotel Foodservice Sales, by Hotel Segment, 2007-2012
- Graph 2-3: Hotel Foodservice Sales, by Hotel Segment, Annual % Change, 2008-2012
- Restaurant Sales at Hotels
- Graph 2-4: Sales at Lodging Place Restaurants, 2006-2011
- Segmenting Hotel Foodservice Revenue
- Snapshot: Hotel Catering
- Food and Non-Alcoholic Beverages Garner Two-Thirds Revenue Share
- Graph 2-5: Total Hotel Foodservice Sales: Catering, Meals & Alcoholic Drinks, 2010
- Catering a Non-Casino Hotel Differentiator
- Graph 2-6: Hotel (non-Casino) Foodservice Sales: Catering, Meals & Alcoholic Drinks, 2010
- Casino Hotels Break Out the Alcohol
- Graph 2-7: Casino Hotel Foodservice Sales: Catering, Meals & Alcoholic Drinks, 2010
- Hotel Industry Catering, Meals & Alcoholic Drink Establishment Penetration
- Alcoholic Drinks and Catering Tell Different Stories
- Graph 2-8: Hotel (non-Casino) Foodservice: Hotel Industry Penetration Metrics
- Graph 2-9: Casino Hotel Foodservice: Hotel Industry Penetration Metrics
- Away-From-Home Food, Beverage & Lodging Spending Trends
- Introduction
- Overview
- Out-Of-Town Food, Beverage and Lodging Spending
- Table 2-1: Out-of-Town Food, Beverage and Lodging Consumer Spending, 2007-09
- Double Down on HH Income Out-Of-Town Spending
- Table 2-2: Out-of-Town Food, Beverage and Lodging Consumer Spending, by HH Income, 2007-09
- Table 2-3: Out-of-Town Food, Beverage and Lodging Consumer Spending, by HH Income, Percent Share, 2007-09
- Managers and Professionals Generate Disproportionate Share
- Table 2-4: Out-of-Town Food, Beverage and Lodging Consumer Spending, by Occupation, 2009
- Food and Lodging in Context: Travel Spending
- Table 2-5: U.S. Travel Spending, by Industry Sector, 2008 v. 2009
- Hotel Chain Foodservice Sales Snapshot
- Top 10 Hotel Chains Generate Almost $7 Billion in Foodservice Revenue
- Graph 2-10: Top 10 Hotel Brands, U.S. System-wide Foodservice Revenue, 2007-09
- Hotel Foodservice Employment
- Chapter 3: Hotel Foodservice Growth Factors
- Overview
- Macroeconomic Growth Factors Point to Tenuous Economic Recovery
- Consumer Gloom
- Affluent Confidence Higher But Lagging
- Who’s Your Audience?
- Higher Income Households Increasingly Important
- Air Travel Growth Slowing
- Rail Ridership Trends
- Business Travel Trends
- Leisure Travel Trends
- Cruises
- Amusement Parks
- Gaming
- International Travel Continues to Grow
- Convention Center Traffic Brings Relief
- Table 3-1: Convention Center Traffic Trends, 2009-10
- In-depth: 2010-12 Travel Volume Brings Better Days
- Domestic Travel
- International Travel Does an About Face
- Leisure Travel Versus Business Travel
- Table 3-2: U.S. Travel Forecast, 2007-2013
- In-depth: International Visits
- Forecast Through 2015
- Table 3-3: International Visitors to the U.S., 2006-2015
- South America, Asia, and Oceania to Lead International Visits
- Table 3-4: International Visitors to the U.S., by International Region, 2010
- In-Depth: Hotel Travel Trends
- Industry Upswing
- Positive Forecast
- Table 3-5: Monthly Hotel Room Occupancy and Rate Outlook, 2011-12
- 2009-11 Occupancy Trends
- Table 3-6: Monthly Hotel Room Occupancy Rates and Revenue, December 2009 to March 2011
- Luxury in the Lead, But It Has High Hill to Climb
- Table 3-7: Monthly Hotel Room Occupancy Rates, by Industry Segment, April 2011
- Checking in With the Hotel Players
- Starwood Hotels Worldwide, Inc.
- Host Hotels & Resorts, Inc.
- Marriott International, Inc.
- Red Lion Hotels Corporation
- Las Vegas Sands Corporation
- DiamondRock Hospitality Company
- Sunstone Hotel Investors
- Wyndham Worldwide
- Chapter 4: Hotel Foodservice Health, Design and Menu Trends
- Overview
- Consumer Perspective: Hotel Food and Beverage Importance
- Health, Wellness and Environmental Responsibility
- Trans Fat Crackdown Continues
- Menu Labeling?
- Fruit on the Breakfast Menu
- Whole Grains and Activia, Too
- Green and Local is the Expectation
- Hyatt Hotels: Green is a Core Expectation Now
- 60 Varieties of Fruits, Vegetables, and Herbs in an Urban Setting
- Farm-to-Table Hotel Dining
- Marriott Goes Gardening
- Starwood’s Friendly Operations
- Andaz Hosts a Farmer’s Market
- Stay Green, Even For Meetings and Banquets
- Small Plates Or Just a Taste
- Restaurant and Hotel Design Trends
- The Atmosphere: Hotel Food and Beverage
- Not Your Parents' Lobby
- Bistro Fast-Casual Concept Takes Center Stage in Lobby Redesign
- Music to the Hotelier’s Ears: Revenue Per Available Room Increases
- Holiday Inn Creates the Social Hub
- Crowne Plaza Entrance Highlights Food and Beverage Offerings
- Sheraton Gets Wired with the Link
- Chicago Palmer House Hilton Take Upscale Approach
- Embassy Suites’ Flying Spoons
- Restaurant and Bar Concepts
- Wyndham “Refresh”
- Sheraton Club Lounges Get a Makeover
- Dayparts: Create a Social Dining Experience For Everyone
- While You’re Here, Get Breakfast and Coffee
- Bye, Bye to the Buffet?
- If You Buffet, Do With Style
- Le Germain Does Brunch North of the Border
- Homewood Suites Brings Guests Low-Carb and Organic Breakfast
- Holiday Inn Express Builds on Breakfast
- Coffee VIA the Single-Cup Solution
- Illy Provides Some Competition
- Peet’s Presence
- Lunch and Dinner: Keeping Them in the Hotel
- Keeping It Light For Lunch
- Dinner: All Things To All People
- What Goes Down Must Come Up: The Casualization of Fine Dining
- Children’s Menus Add Family Appeal
- Tart to Heart
- Add Healthfulness
- Be Even More Local
- Beverage Services
- Give Me Convenience or Give Me Death
- Go, Go, Go Gourmet
- Re:fuel Whenever You Want
- Snack and In-Room Services
- Synergy to Boost In-Room Dining
- Online Ordering Does It, Too
- Price and Value Trends
- Perception Versus Reality
- Lower Prices Have Upside Potential
- Prix Fixe Menu Formats: Some Things Are Better Left Unsaid
- Service Charges
- Veil Them
- Chapter 5: Hotel Foodservice Technology Trends
- Overview
- Technology Leadership Snapshots
- To Book Rooms, Hilton Harnesses Social Media and Apps
- Forbes Travel Guide 3.0 Travel Platform Combines Travel Content With Social Media
- Addressing Illegitimate Reviews and Driving Advertising Opportunities
- Hotel Evolution Touchscreen Technology Connects Concierge to Mobile Devices
- Benefits to Hotels: Customer Service, Instantaneous Ordering, Customization
- A Concierge Supplement, Not Replacement
- Cost
- Outcomes
- Hotel Foodservice Social Media and Networking
- Benefits to Engaging Social Media Users
- Challenges
- Social Media and Networking Applications
- Table 5-1: Facebook, Selected Metrics
- Benefits to Hotels and Restaurants
- Facebook Places & Facebook Deals
- Hotel Foodservice Opportunity
- Liking it Forward
- Luxury Hotel Application: The Peninsula Chicago on Facebook
- Table 5-2: Twitter, Selected Metrics
- Who Do You Want to Follow?
- Starbucks Leads Restaurant Chains Into Twitter Territory
- Twitter as Concierge?
- MGM Grand Foodservice and Twitter
- Twitter and Holiday Inn
- Promoting Businesses
- Starbucks Leads Restaurant Chains into Twitter Territory
- Minimal Advertising Space Crimps Its Potential
- Twitter: Economy to Luxury Hotels
- Photo and Video Enhancements May Provide Counterweight
- Short Content Bursts
- Location-Based Social Media
- Hotel-Based Social Networking Interaction: Pod Hotel
- Daily Deals and Group-Coupons: Groupon and Living Social
- Groupon
- Table 5-3: Groupon, Selected Metrics
- Living Social
- Table 5-4: Living Social, Selected Metrics
- Living Social: Escapes
- Groupon and Living Social Backlash
- Online Review Platforms
- A Growing Force to Be Reckoned With
- What Information Source Do You Use to Choose a Hotel?
- Yelp
- Table 5-5: Yelp, Selected Metrics
- How It Works
- Benefits
- Mobile Application
- Lawsuit Pending
- Business Response Ammunition
- TripAdvisor
- Hotel Technology: Online Ordering
- Omni Hotels Expands Platform
- Helping Breakfast Along
- Foodservice Revenue Leader
- Forecast
- Chapter 6: Hotel Foodservice Operations & Strategies Analysis
- 2011 Results
- Positioning and Direction
- Table 6-1: 2010 U.S. Lodging Market: Marriott Share
- Brand Characteristics: Chain Concepts Across the Lifestyle Spectrum
- Table 6-2: Marriott International: Brand Characteristics and Metrics
- Key Marriott Foodservice Trends
- Healthy Living
- Technology and Renovations
- Pushing the Upscale Envelope
- Foodservice Happenings and Trends, By Brand
- Marriott Hotels & Resorts
- JW Marriott Hotels & Resorts
- Renaissance Hotels
- Courtyard by Marriott
- AC Hotels by Marriott
- Residence Inn by Marriott
- Fairfield Inn & Suites by Marriott
- Marriott Conference Centers
- TownePlace Suites by Marriott
- SpringHill Suites by Marriott
- Marriott Vacation Club
- The Ritz-Carlton Hotel Company, L.L.C.
- Bulgari
- Starwood Hotels & Resorts Worldwide, Inc
- A Billion-Dollar Foodservice Brand
- Forecast
- 2011 Results
- Positioning and Direction
- Table 6-3: Starwood International Revenue Share, Top 5 Markets
- Top Markets
- Table 6-4: Starwood Domestic Revenue Share, Top 5 Markets
- Brand Characteristics Share Upscale Thread
- Table 6-5: Starwood: Brand Characteristics and Metrics
- Key Starwood Foodservice Trends
- Sustainability, Sustainability, Sustainability
- Foodservice Happenings and Trends, by Brand
- Sheraton Hotels & Resorts
- Wiring the Lobby Lounge
- Club Lounge Makeover
- Four Points by Sheraton
- W Hotels
- Aloft Hotels
- The Luxury Collection
- Le Méridien
- Element
- A Pantry Stocked With Target Market in Mind
- Upscale Innovations
- Westin Hotels & Resorts
- Driving Health
- Hyatt Hotels Corporation
- 2011 Results
- Positioning and Direction
- Hyatt Brand Characteristics
- Table 6-6: Hyatt: Brand Characteristics and Metrics
- Key Hyatt Foodservice Trends
- Go-Go-Go
- Fresh and Local
- Foodservice Happenings and Trends, By Brand
- Park Hyatt
- Andaz
- Grand Hyatt
- Go, Go, Go Gourmet
- Greener Menus
- Synergy To Boost In-Room Dining
- Hyatt Regency
- Hyatt Place
- Hyatt Summerfield Suites
- Hyatt Residences
- Hyatt Vacation Club
- InterContinental Hotels Group
- Recent Performance
- Positioning and direction
- Brand Characteristics
- Table 6-7: IHG: Brand Characteristics and Metrics
- Key IHG Foodservice Trends
- Rally Around The Social Hub
- Upscale Dining Synergy
- Foodservice Happenings and Trends, By Brand
- InterContinental Hotels & Resorts
- Crowne Plaza Hotels & Resorts
- Hotel Indigo
- Holiday Inn Hotels & Resorts
- Social Hub
- Holiday Inn Express
- Staybridge Suites
- Candlewood Suites
- Wynn Resorts LTD
- Food and Beverage Garners Significant Revenue Share
- Recent Food and Beverage Performance
- Brand Characteristics
- Table 6-8: Wynn: Brand Characteristics and Metrics
- Key Wynn Foodservice Trends
- Nightclub Innovation
- Keep the Chefs Coming
- Not a Chain To Be Found
- Foodservice Happenings and Trends, By Brand
- Wynn Las Vegas
- Beach Club Makes a Splash
- Star Chefs the Only Way To Go
- Wynn Macau
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