Multinationals keep the UC ball rolling
Ovum Plc
January 4, 2010 28 Pages - SKU: OV2578848
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Our recent research with multinational corporations (MNCs) shows that, despite fierce budget constraints, they are upping the pace of unified communications (UC) implementation and integration. IP telephony rollout has progressed painfully slowly in these huge organisations, but many individual UC applications are now deployed, with a strong focus on video in the coming year. Extending to mobile devices is a priority for many.
The integration of IP telephony and software collaboration platforms is really under way now, with some companies undertaking company-wide projects. Cisco and Microsoft are dominating current implementations, with some MNCs looking for a single vendor for both IP telephony and software collaboration in future. While much has been said about cloud computing, these corporations still seem uncertain about its future role.
This report presents the results of a survey of MNCs’ progress with IP telephony, UC applications, UC integration projects and cloud computing. It presents the views of 23 major multinational corporations - all members of the EVUA - that took part in this research in October/November 2009. We have been tracking these companies and their progress with convergence and UC over a number of years.
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- Executive summary
- In a nutshell
- Key messages
- Almost all have a global IP strategy, and global vendor partnerships are in place
- IP telephony implementation is proceeding despite budget constraints
- Further consolidation in voice providers
- More move to managed IP telephony, but little interest in hosted voice
- Network convergence projects are under way; MPLS is the technology of choice for almost all
- Strong growth in telepresence and other video applications
- Projects to integrate IPT platforms with software collaboration platforms have progressed
- Some enterprises are looking for a single vendor for UC
- Mobility is seen as an integral component of UC
- Uncertainty about the future role of cloud-based services
- IP telephony
- Strategy and partnerships
- Progress with IP telephony implementation
- IP telephony suppliers and deployment models
- IP telephony performance
- Network convergence
- Progress
- Use of the Internet in the corporate network
- Unified communications
- Unified communications applications
- Integrating UC
- Social networking tools
- Mobile UC
- Mobility is an integral component of UC
- Cloud computing
- Users are uncertain about the role of cloud-based services
- List of Figures
- Figure 1: The majority have a global IP telephony strategy
- Figure 2: Global IP telephony partnerships are being put in place
- Figure 3: Satisfaction with IPT partners’ performance so far
- Figure 4: IP telephony is slowly penetrating further into enterprises
- Figure 5: Growth in SIP-enabled phones
- Figure 6: Cisco continues to dominate new IPT implementations
- Figure 7: More interest in managed IP telephony, but little interest in hosted voice
- Figure 8: IPT performance considered adequate to good
- Figure 9: All will use VoIP in the WAN (to some extent) within two years
- Figure 10: Few use the public Internet as part of the corporate voice network
- Figure 11: Collaboration applications are most mature; video set to grow
- Figure 12: Most see the benefits of integrating IP telephony and collaboration platforms
- Figure 13: UC integration projects have progressed considerably
- Figure 14: Cisco and Microsoft dominate in early UC integration projects
- Figure 15: Some enterprises are looking for a single vendor for UC in future
- Figure 16: Software vendors are tipping the balance in UC
- Figure 17: Interest in Microsoft OCS voice capability in future
- Figure 18: Corporate support for social networking tools is limited
- Figure 19: Improved productivity and cost savings are the main drivers of mobile UC
- Figure 20: Many UC applications will be deployed on handheld devices
- Figure 21: Modest growth in mobile extensions to the PBX
- Figure 22: IPT vendors and mobile operators seen as most important suppliers of mobile UC
- Figure 23: Around half of the companies interviewed would consider cloud-based services
- Figure 24: Security and SLAs the main considerations when considering cloud-based email
- Figure 25: Openness to multiple supplier types for cloud services
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