Global In-House Contact Center Market Forecast: 2010-15 (Related Reports)

Global In-House Contact Center Market Forecast: 2010-15


December 31, 2010
22 Pages - SKU: OV6135370
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U.S. Hosted and On-Demand Contact Center Services 2014–2018 Forecast: Customer Experience Driving Contact Center Interactions to the Cloud
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Telemarketing & Call Centers in the US - Industry Risk Rating Report
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Just What the Doctor Ordered
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Just What the Doctor Ordered Years of focus on healthcare reform coupled with the prolonged economic downturn has put pressure on healthcare organizations to figure out how to make changes with scant resources.  |  read more...
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Update on the Contact Center Outsourcing Services Market in Latin America
2/20/2014 | published by: Frost & Sullivan
Update on the Contact Center Outsourcing Services Market in Latin America The Latin American contact center outsourcing services market experienced high growth during 2012 and 2013, mostly in domestic markets. The Latin American  |  read more...
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Contact Center's Customer Experience in Brazil
2/20/2014 | published by: Frost & Sullivan
Contact Center's Customer Experience in Brazil The study covers the quality of Brazilian contact center customer service. For example, PROCON state consumer protection bodies are executing national policies at municipal and state levels,  |  read more...
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India IT Services Midyear Update
2/23/2014 | published by: IDC
India IT Services Midyear Update This IDC update provides 1H13 India IT services market size and analysis; macromarket overview; spend trends of verticals; and top 3 vendors. A large number of India organizations still have disparate IT  |  read more...
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Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets
2/26/2014 | published by: Frost & Sullivan
Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets Growth in the Mexican contact center outsourcing services market is expected to be driven by local business and offshoring markets. Central  |  read more...
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Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America
2/25/2014 | published by: Frost & Sullivan
Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America In Latin America, hosted and cloud services for contact centers are emerging as an alternative solution to premises-based contact center applications. These  |  read more...
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Call Centres (Global) - Industry Report
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Plimsoll Publishing’s Call Centres (Global) Analysis provides a detailed overview of the Call Centres (Global) market and delivers a comprehensive individual analysis on the top 500 companies, including ALMAVIVA CONTACT S.P.A., SITEL FRANCE and FUSION  |  read more...
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Opportunities in a Mature Contact Center Market
12/3/2013 | published by: Frost & Sullivan
Opportunities in a Mature Contact Center Market Frost & Sullivan forecasts that the total number of contact center seats will shrink from 4.1 million in 2012 to 4 million by 2017. Even so, there  |  read more...
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