Enterprise Content Management in the Utilities Industry

Introduction

The utilities industry is currently undergoing unprecedented market pressures and transformational change. Utilities are increasingly turning to technology to help manage this. There is a clear need for utilities to better manage data, documents, unstructured information, and knowledge of the workforce to become more competitive, agile, and efficient.

Features and benefits

• Evidence of the aging workforce and infrastructure, operational inefficiencies, fuel price volatility, market liberalization, and smart metering.
• Recommendations for utilities on how to extract full value from their ECM investments to counter these problems.

Highlights

While the majority of utilities already use ECM technologies, Ovum believes that the use of the technology is narrow. Conversely, Ovum believes that ECM vendors could do more to understand potential applications of ECM across the entire utilities value chain.

Your key questions answered

• Help utilties better how ECM technologies can help across the utiltiy value chain
• Help ECM vendors to better understand the utility marketplace and how their products can help utilities manage current market pressures.