Decision Matrix: selecting a provider of hosted customer outreach in North America

In recent years, customer outreach has been one of the most in-demand contact center solutions. In this Decision Matrix, Ovum examines providers of hosted customer outreach serving North American enterprise markets, focusing on those providers with deployments across multiple verticals and highly scalable solutions designed for large enterprise customers. We also examine the competitive dynamics within the customer outreach market, which will benefit enterprises searching for a customer outreach suite and vendors looking for partnership opportunities. Ovum segments vendors based on technological strength, customer reputation, and market impact. We also provide a view of vendor capabilities and advise on those who should be considered or shortlisted.