Hinduja Global Solutions (HGS) - Healthcare Provider BPO
Who Is This Vendor Assessment For?
NelsonHall’s Healthcare and Insurance Vendor Assessment of HGS is a comprehensive assessment of HGS’ healthcare provider BPO offerings and capabilities, designed for:
Sourcing managers monitoring the capabilities of existing suppliers of healthcare provider BPO services and identifying vendor suitability for healthcare provider RFPs
Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the healthcare sector.
Key Findings & Highlights
HGS, founded in 2000 and headquartered in Bangalore, India, is a provider of customer management and BPO services ranging from discrete functional tasks within particular industries to end-to-end, multi-channel BPO services.
HGS’ provider practice currently offers and supports revenue cycle management (RCM) engagements, particularly in support of governmental and commercial claims resolution. Its healthcare provider practice has approximately 450 full-time employees (FTEs) in the U.S., India and the Philippines.
HGS operates many onshore delivery locations, particularly in the U.S., U.K. and Canada; this enables it to respond directly and comprehensively to clients in these areas. In North America, for example, it has 19 centers and approximately 5,900 employees.
Scope of the Report
The report provides a comprehensive and objective analysis of HGS’ healthcare provider BPO capabilities, and market and financial strength, including:
Identification of the company’s strategy, emphasis, and new developments
Analysis of the company’s strengths, weaknesses, and outlook
Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company’s delivery organization, including delivery locations.