NelsonHall’s Retail Banking BPO Vendor Assessment for Genpact is a comprehensive assessment of Genpact’s retail banking BPO (RB BPO) offerings and capabilities designed for:
Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for CM BPO RFPs
Vendor marketing, sales and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the support services sector
Key Findings & Highlights
This NelsonHall assessment analyses Genpact’s offerings and capabilities in capital markets BPO. Genpact is one of a number of capital markets BPO companies analyzed in NelsonHall’s comprehensive industry analysis programs.
Genpact’ FSI vertical (banking, capital markets, and insurance across all offerings, including ITS, consulting, BPO, and products) has:
Clients: 45 (32 retail banking, 13 capital markets)
Employees: 22,000 (estimate)
Revenues: $700m.(estimate for FY 2012)
Genpact’s CM BPO services are focused on back office services specifically data and risk management.
Genpact BPO has six delivery centers located in four cities:
Genpact’s primary targets are tier 1 financial institutions including: