Financial Services: Infosys - Reference Data Management BPO
Who Is This Vendor Assessment For?
NelsonHall’s Reference Data Management BPO Vendor Assessment for Infosys is a comprehensive assessment of Infosys’s reference data management BPO (RDM BPO) offerings and capabilities, designed for:
Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for RDM BPO RFPs
Vendor marketing, sales and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the support services sector.
Key Findings & Highlights
This NelsonHall assessment analyses Infosys’ offerings and capabilities in capital markets BPO. Infosys is one of a number of reference data management BPO companies analyzed in NelsonHall’s comprehensive industry analysis programs.
Infosys started its reference data management BPO business in 2004. Initially, Infosys provided 14 FTE supporting a client across 3 markets to manage fixed income real time bidding (RTB) data.
Since 2004 Infosys has expanded its reference data services to include:
Instrument data services (investments - original service)
Client data services (customer data)
M & A services (consolidate data from acquired entities)
Ancillary data (market data, holiday calendars and settlement/execution rates).
Providing RDM BPO services to wealth managers commenced in 2008.
RDM BPO is a part of Infosys’s financial services line of business, and works with clients in retail banking and capital markets.
Infosys’ RDM BPO services are focused on securities reference data. The addition of wealth management clients in recent years is beginning to grow entity reference data as a proportion of overall business.
Infosys’ primary targets for RDM BPO are:
Tier 1 investment banks and broker/dealers
Market data vendors.
Infosys’ core focus for RDM BPO is operational improvement. It is focusing on four key operational initiatives to drive RDM BPO growth: