E-Commerce & IT Outsourcing: Infosys - Multi-Process HR Outsourcing
Who Is This Vendor Assessment For?
NelsonHall’s Multi-Process HR Outsourcing (MPHRO) Vendor Assessment for Infosys is a comprehensive assessment of Infosys’ MPHRO offering and capabilities designed for:
Sourcing managers monitoring the capabilities of existing suppliers of MPHRO and identifying vendor suitability for MPHRO RFPs
Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the MPHRO sector.
Key Findings & Highlights
Infosys is an Indian headquartered human resources business process outsourcing (HR BPO) provider offering MPHRO, payroll, learning BPO, and RPO services. Its MPHRO offering includes workforce administration, payroll services, recruitment, learning and development, and benefits administration.
Infosys primarily targets its existing BPO clients for its MPHRO services. Infosys targets both large market and mid-market organizations for its MPHRO services, with ~65% of its clients coming from the large market.
Infosys provides its MPHRO services to clients with employees in ~11 countries. By geography, its top countries for MPHRO services are Australia, the U.S., and the U.K.
The company has 9 external MPHRO clients and serves ~500k employees.
Scope of the Report
The report provides a comprehensive and objective analysis of Infosys’ multi-process HR outsourcing offering, capabilities, and market and financial strength, including:
Identification of the company’s strategy, emphasis, and new developments
Analysis of the company’s strengths, weaknesses, and outlook
Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company’s delivery organization including the location of delivery locations.