NelsonHall’s Wealth and Asset Management BPS Vendor Assessment for Cognizant is a comprehensive assessment of Cognizant’s wealth and asset management BPS offerings and capabilities designed for:
Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for Wealth and Asset Management BPS RFPs
Vendor marketing, sales and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the support services sector.
Key Findings & Highlights
This NelsonHall assessment analyzes Cognizant’s offerings and capabilities in wealth and asset management services. Cognizant is one of a number of wealth and asset management services companies analyzed in NelsonHall’s comprehensive industry analysis programs.
This report focuses on Cognizant’s wealth and asset management BPS services, which are delivered out of its BPO unit, which was founded in 2006. Cognizant entered the BPS market as part of its Horizon 2 initiative, which is a program to grow revenues and business faster than the overall industry, by focusing on emerging challenges and new technologies in its key focus industries.
Cognizant started its wealth and asset management BPS activities in 2007, when it signed the asset management LOB of a global financial services firm; this client is still with Cognizant. However, the largest growth in Cognizant’s W&A BPS business came in 2009 with the acquisition of UBS India Captive, an experienced BPS BFS capital markets team. Initially, Cognizant BFS BPS provided financial planning and analysis services, but over time its wealth and asset management engagement spread has expanded to include operations analytics, risk, and customer analytics services. It now provides services across BFS verticals including capital market, cards and payments, mortgages, and retail banking, amongst others.
Cognizant delivers services including consulting, ITS, and BPS for wealth and asset management clients, and intends to build wealth and asset management BPaaS services in the near future.
Cognizant delivers service from seven offshore and six onshore delivery centers:
U.S.: New York, Des Moines, Minot, and Pittsburg
Each physical center has a backup location to assure backup and disaster recovery. Client operations are deployed within centers, with client-specific security.
Cognizant’s primary targets for wealth and asset management BPS are:
Tier 1 banks headquartered in the U.S., U.K., and Continental Europe
Large regional wealth and asset managers based in the U.S., U.K., or Europe.
Cognizant has focused its wealth and asset management BPS offerings on a few specific processes, heavily centered on:
Data management for post-investment processes
Fund administration and accounting services
Customer onboarding automation and compliance
Consolidating and rationalizing multiple client processing silos
Combined service offerings for W&A BPS with platform renovation and maintenance.
Its key client engagement strategy has been to develop fewer, larger client relationships. It delivers wealth and asset management BPS services as part of larger engagements including consulting and ITS, which drives deeper client engagement. Cognizant now intends to create BPaaS offerings to expand its target markets to include mid-tier wealth managers.
Cognizant has a strong IT services legacy. It intends to support clients and prospects with any stated intentions of modernizing operations platforms over the next three years. Cognizant will develop BPS offerings that facilitate platform modernization, typically by replacing internal IT with BPaaS.