This Marketdata study examines the huge $83 billion commercial contract cleaning and maintenance services market. The business, which encompasses janitorial services, pest control, window cleaning, carpet/floor cleaning, parking lot maintenance, security, HVAC/facilities management and more, is very competitive, comprised of 734,000+ mainly small operators, including 40,000 franchised outlets. Competitors run the gamut from mom & pop cleaners, to giants such as ABM Industries with $2.4 billion in revenues and ServiceMaster with $877 in commercial maintenance sales. This study traces industry size, growth, segments, structure, end-user demand, and operating ratios — Receipts for 1987-2007 actual, 2008-2009 estimates, and 2013 forecasts.
Steady sales gains of 5-7% per year, and 10% in 2007 came to a halt in 2008-2009 with the recession, rising office building vacancy rates, and cutbacks in the frequency of cleaning by clients. Some customers even shifted to in-house cleaning. Low-ball prices, discounts and rebates have become the norm, hurting profits. Green cleaning and certification has become more important.
This is a complete analysis of: competitor market share, emerging trends, industry franchising, office building vacancy rates, impact of this recession, cleaning worker pay/turnover, outsourcing, more. Includes highlights of latest surveys by trade journals, as well as comments and outlooks by top competitors, trade groups and industry consultants. Separate in-depth chapters analyze the Carpet Cleaning and Residential/Maid Services segments. National, state and city ratios from Census Bureau surveys. Includes 13 in-depth profiles and rankings of all the top franchise and non-franchise competitors (ABM Industries, ServiceMaster, Jani-King, Jan-Pro, Clean Net, Coverall, OPEN, Swisher, Tower Cleaning, Vanguard, Unicco, ServPro).
|
- Introduction - Study Scope, Sources Used, Methodology
- * Industry Nature & Definition: Description of the industry's major segments, services provided, NAICS codes
- Executive Overview of Major Findings
- * Highlights & key findings of all report chapters: industry nature, analysis of major trends/issues affecting the industry (in-house cleaning, outsourcing, commercial office vacancy rates, commer. construction, franchising, green cleaning), outlooks by managements at Coverall, ABM, Vanguard, Jan-Pro, consultants, industry size/growth -1992-2013 Forecast, 2008-2009 performance, franchising’s importance, sales of top competitors (franchises & non-franchise firms). Analysis of educational, healthcare, other key end-user segments, industry structure, 2002 vs. 2007 Census key operating ratios (no. of services in U.S., avg. sales, by: janitorial, pest control carpet cleaning, other building maintenance services), client mix.
- The Outlook For Office Space and Commercial Construction
- * Status report of commercial & office construction activity and indicators: value of non-residential construction, 2007-2009 commercial office vacancy rates in major metro areas & nationwide, discussion of absorption rates
- * Amount of existing commercial floor space by U.S. and by region (1986-2003 - latest data avail ifs 2003), share of space by type activity (retail, education, healthcare)
- * Commercial vacancy rates, by top cities, urban vs. suburban markets
- * Discussion of absorption rates, “shadow space”.
-
- Tables:
- - National office vacancy rates by: downtown, suburban, metropolitan (2006-2007)
- - Top office space markets, by million sq. ft.
- - Value of new construction of non-residential buildings, by type: 2007, 2008, to 7/2009
- - Value of new construction of non-residential buildings: 1993-3Q 2009
- - Markets (cities) with highest & lowest vacancy rates: 2010 outlook
- - Distribution of floor space, by main building activity: 1992-2003 (gov’t suvey)
- - No. of buildings and % of total floor space by type activity (education, health care, lodging, retail, offices, warehouses, etc.), by region (1986, 1989, 1992, 1995, 1999, 2003)
- - Distribution of commercial floor space, no. of buildings, by Census region.
- Industry Size, Growth, Market Segments
- * Discussion/analysis of 2-tiered mkt. structure (large contractors vs. small independents, and franchise organizations vs. non-franchise cleaners), estd. share by top 9 firms
- * Discussion of factors affecting demand, the recession, performance during 1090-91 recession
- * Industry size estimates; rationale for estimates by varying sources, historical values - Marketdata's 1992-2013 estimates/forecasts, factors affecting recent growth
- * Discussion of market size, based on commercial floor space vs. Census survey receipts
- * 2007 & 2008 actual and estimated industry growth/receipts, growth of leading companies
- * 2009 Forecast: based on 1st half sales of leading companies, results of interviews
- * 2010 & 2013 forecasts & outlook: Marketdata projections, key factors affecting growth
- * Discussion of why the industry is recession-resistant, historical performance
- Tables:
- - Total industry potential, $ value and % change (1992-2013 F)
- - Share of total receipts by exterminating/pest control, janitorial, carpet cleaning, "all other" building cleaning & maintenance services (1983-1998) - Census Bureau data
- - Total industry receipts, by major segments, annual % change (1998-2007; Census Bureau): total Industry, pest control, janitorial, carpet cleaning, other services to buildings
- - Annual percent change in receipts: 1999-2007
- - Historical share of industry sales by pest control vs. janitorial/all other services: 1985-2007
- Status Report of The Carpet Cleaning Industry
- * Nature of the business, evolution of the industry, how carpet cleaning services operate, services performed, franchises vs. independents
- * Major mkt. trends/developments of past several years: discussion
- * Discussion of impact of alternative floor coverings, impact on carpet sales/usage
- * 2009 carpet cleaning truckmount survey results (ICS Cleaning Specialist magazine)
- * Historical size of the industry: Marketdata estimates of true size of the segment (1988-2013 F)
- * Discussion of how market potential derived, avg. annual sales per service, 2007 forecast and outlook for the sector, effect of recessions/gas prices/housing starts, other indicators.
- * Estimates of commercial/residential/disaster recovery segments, $ values (2004, 2008)
- * Industry outlooks by: IICRC, ASCR, ICS Cleaning Editor, SEARS Carpet Cleaning, consultants.
- * Franchising: analysis of no. of outlets, start-up costs, the top 6 carpet cleaning franchisers, estd. systemwide revenues (1999, 2002, 2005, 2008), franchises by no. of units,
- * Carpet cleaner contractor operating ratios: highlights of 2009 Contract Cleaner CMM Magazine survey (revenues, avg. fees, methods, etc.), 1992-2007 Census… no. of estabs., receipts, avg. receipts per estab., sources of receipts, multi-unit firms, legal form of firm, top 50 mkt. share, source of receipts.
- The Residential Maid Services Market
- * Summary: nature & estd. 2008 size of the market, estd. $ sales per franchise vs. commercial cleaning services, list of top franchise companies in the business, franchises vs. independent maids, reasons for demand and effects of the recession.
- * End-user household demographics: findings of Mediamark Research survey: major target age groups and usage of professional cleaning services
- * How maid services operate, fees charged, bonding, pay methods, immigrants, etc.
- * Market size estimates, by trade group, competitors, Marketdata
- * List of residential cleaning services franchises: (The Maids Intl., Maid Brigade; Merry Maids, Molly Maid, Cottage Care, Swisher Maids, Mini Maid, Home Cleaning Centers of America) - addresses.
- Tables:
- - Projected no. of U.S. households using a maid or housekeep, by age group: 2000 & 2006 F
- - Residential cleaning franchises: no. of units 2003-2006
- - Residential cleaning franchises: start-up costs, franchise fee, royalty rates: 2004-2006
- - Number of maid services franchises: 2003, 2006, 2008
- - Franchise fees, total start-up costs, royalty rates, by company: 2006-2008
-
- Commercial Cleaning Contractor Operating Ratios (CMM Surveys)
- * Discussion of data collected via Cleaning & Maintenance Management magazine’s 2009 “Benchmarking Survey”, survey highlights and major findings
- Tables & analysis covers following topics:
- - Profile of janitorial services (yrs. in business, avg. gross sales, no. of employees, etc.)
- - 2008 sales volume mix, % of respondents
- - Customer mix: % of contractors servicing offices, industrial accts., hospitals, etc. 1998-2009
- - Surfaces cleaned/areas that contractors clean by type: 1998-2009
- - Most frequent customer complaints (restrooms, dusting, etc. - by area): 1996-2009
- - Worker productivity measures: square footage cleaned per hr., avg. labor costs: 1998-2009
- - Cleaning worker wages, by region: starting worker wages & average wages (1998-2007)
- - Owner’s yearly compensation (janitorial, specialty cleaning, maid service): 2005-2006
-
- Industry Structure & Operating Ratios of the Industry
- Total Industry Analysis - Discussion/Text
- * Explanation of how to interpret Census data, how the data is arranged/classified by NAICS codes, and major market segments, 2002 Census
- * 2000-2007 Service Annual Survey: Industry receipts and % changes
- * Non-employer receipts of 734,000 sole proprietorships without payrolls, IRS data
- * Summary & analysis: no. of cleaning establishments in U.S. and for leading states; no. of firms; industry size; avg. receipts per office by top states; mkt. share top 50 firms ratios; summary findings of 2002 Census & comparison to 1997 data… re: legal form of organization, firms & estabs. by sales size (in receipts & employment); single/multi-unit operations.
- * Summary statistics: 1997 vs. 2002 vs. 2007 - no. of estabs; total industry vs. disinfecting/pest control, other services; annual receipts; payroll costs; no. of workers; payroll per employee; receipts per employee, receipts per establishment.
- * Geographic analysis - share of national receipts, avg. receipts per estab., by state, top states' ranking: 1992-2002
- * Industry Financial health: composite income statement & balance sheet ratios, profitability trends, by size of cleaning contractor (janitorial services, pest control, other services: 2005-2009
- Statistical Tables: (Note: 2007 Census data not yet avail. For select ratios)
- Total Industry- All Types of Commercial Cleaning Contractors Aggregated
- - Total cleaning industry firms, by legal form of organization -corporations, sole proprietorships, partnerships: 1997 & 2002, (no. of firms, receipts, payroll as % receipts, no. of employees).
- - Single vs. multi-unit operations, by size (statistics as above) 1997 & 2002.
- - Concentration Ratios: ratios for top 4, 8, 20, 50 largest firms 1997 & 2002
- - Total Commercial Cleaning Firms, by receipts size (under $100,000 to $100 + mill.); (no. of firms, estabs., receipts, payroll, avg. receipts per firm) 1997 & 2002
- - Receipts & avg. receipts per establishment, by state - 1997.
- - Receipts & avg. receipts per establishment, by state - 2002
- - All cleaning contractors’ receipts and no. of estabs., by major city: 1997
- Janitorial-Building Cleaning & Maint. Services
- - Janitorial service firms, by legal form of organization - corporate, sole proprietorships, partnerships: 1997 & 2002, (no. of firms, receipts, payroll as % receipts, no. of employees)
- - Single vs. multi-unit operations, by size (statistics as above) 1997 & 2002.
- - Concentration Ratios : ratios by top 4, 8, 20, 50 largest firms 1997 & 2002
- - Janitorial service firms, by receipts size (under $100,000 to $100+ mill.) (no. of firms, estabs., receipts, payroll, avg. receipts per firm), 1997 & 2002.
- - Receipts & avg. receipts per establishment, by state - 1997
- - Receipts & avg. receipts per establishment, by state - 2002
- - Janitorial service contractors’ receipts and no. of establishments, by major city: 1997 Exterminating & Pest Control Services
- - Exterminating & pest control firms, by legal form of organization - corporate, sole proprietor-ships, partnerships: 1997 & 2002, (no. of firms, receipts, payroll as % receipts, no. of
- employees) - Single vs. multi-unit operations, by size (statistics as above) 1997 & 2002.
- - Concentration Ratios : ratios by top 4, 8, 20, 50 largest firms 1997 & 2002
- - Disinfecting & pest control firms, by receipts size (under $100,000 to $100+ mill.) (no. of firms, estabs., receipts, payroll, avg. receipts per firm), 1997 & 2002.
- - Receipts & avg. receipts per establishment, by state - 1997
- - Receipts & avg. receipts per establishment, by state - 2002
- - Composite balance sheet & income statement: 2002-2006 disinfecting & pest control services.
- Miscellaneous Building Maintenance Services
- - (all tables , as above) - 2002 & 1997
- Competitor Profiles: Major Cleaning Franchise Organizations
- * Summary - how many exist? - Entrepreneur magazine’s 2009 Franchise 500 ranking, Discussion: how cleaning franchises work and differ, services typically provided by parent, master franchises,
- * Analysis of avg. initial franchise fees/royalty rates/start-up costs in 2006 vs. 2008
- * The industry's leading franchisers: parent co. vs. systemwide revenues, 2000, 2003, 2006, 2008, avg. estimated annual receipts, difficulties estimating revenues due to full-time vs. part-time workers; franchise investment pkgs. sold.
- Tables:
- - The major commercial cleaning franchises: 7 companies’ sales: 200-2008
- - Other large non-franchise companies (ABM, Unicco), sales for 2005-2009
- - Top janitorial franchises (no. of units 2006-2008, franchise. fee, royalty %, start-up $)
- - Top residential franchises (no. of units 2006-2008, franchise fee, royalty %, start-up $)
- - Top pest control franchises (no. of units 2006-2008, franchise fee, royalty %, start-up $)
-
- Profiles of The Leading Commercial Cleaning Franchises & Non-Franchise Firms
- (For each company below: discussion & analysis of services offered, divisions, franchise packages offered/cost, markets served; strategies, UFOC financials; 2008-2009 sales, history & recent developments; acquisitions, number of franchises; marketing strategies)
- * ABM Industries (incl. OneSource predecessor co. profile)
- * Bonus Building Care
- * Clean net USA
- * Coverall North America
- * Jan-Pro
- * Jani-King Intl.
- * O.P.E.N. America
- * Servpro
- * ServiceMaster (incl. ServiceMaster Clean, Merry Maids)
- * Swisher Intl.
- * Tower Cleaning Systems
- * UNICCO Service Co.
- * Vanguard Cleaning Systems
-
- Reference Directory of Industry Information Sources
- * Addresses, phones, contacts at major industry trade associations, trade journals, consulting firms: commercial cleaning and carpet cleaning segments.
Share this report
Other tasks Related Markets Facilities Management Reports Free Alert Me service Receive bi-weekly email alerts on new market research Sign Up Today!
|
