BPO Services in Australia industry profile provides top-line qualitative and quantitative summary information including: market size (value 2011-15, and forecast to 2020). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Essential resource for top-line data and analysis covering the Australia bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.
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Leading company profiles reveal details of key bpo services market players' global operations and financial performance
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Macroeconomic indicators provide insight into general trends within the Australia economy
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What was the size of the Australia bpo services market by value in 2015?
What will be the size of the Australia bpo services market in 2020?
What factors are affecting the strength of competition in the Australia bpo services market?
How has the market performed over the last five years?
What are the main segments that make up Australia's bpo services market?
BPO services include the outsourcing of business-related processes to third-party organisations. The services include the outsourcing of functions such as customer relationship management, finance and accounting, human resources, procurement, and vertical-specific processes. Any currency conversions used in the creation of this report have been calculated using constant 2015 annual average exchange rates.
The Australian BPO services market had total revenues of $4.4bn in 2015, representing a compound annual growth rate (CAGR) of 8.7% between 2011 and 2015.
The CRM BPO segment was the market's most lucrative in 2015, with total revenues of $1.2bn, equivalent to 27.8% of the market's overall value.
The Asia Pacific BPO market is still perceived as relatively underdeveloped and under exploited generally. The exceptions here would be the BPO markets of Australia and New Zealand. The biggest drivers for the BPO market growth are technology infusion, scalability, quality, best-of-breed process and improved service levels.