New Trends and Innovations in the Managed Care Member WebsitesManaged Care Information CenterMarch 4, 2009 SKU: HP2677789 |
| Speakers Lisa Renna eBusiness Director with WellPoint; and Philip Marshall MD MPH ,Vice President of Product Strategy with WebMD Health Services discussed how managed care organizations (MCOs) have completely embraced the Web as the tool of choice to communicate and educate their members providers and employers. No longer is the web used for only claims processing and basic information. Today members can manage their health and wellness through a variety of online tools geared to keep them healthy. Life for providers also has been made easier as MCOs have placed tools for every possible transaction online to ease claims processing and answer questions about core issues such as what drugs are on the MCOs’ formulary. But in this rapidly changing environment we need a real world look at current MCO initiatives and strategies that are the driving forces pushing the industry further into the 21st Century. This program is designed to provide organizations with that practical real world overview of MCO web initiatives. AGENDA: * Newest generation health plan web developments * New member and provider web base initiatives * How to improve the efficiency of a health plan website and keep members and providers connected * The online tools now being implemented * Member health education and communications strategies * User friendly features to nurture and retain members * Provider cost and quality information * What's working to bond providers with MCO websites * New and coming tools and features * How to increase member participation and use of website offerings * Question and answer session |
