Title	Published	Price
A Step-by-Step Guide to Creating a Service Culture in the IS Department By: Keisley Harris ... assistance, the guide empowers them to make informed decisions on the necessary extent of outside involvement. Most IS departments seek to get close to the business. They look to establish the kind of effective partnership ... \| more... Search inside this report	3/1/2003	$645.00
Getting Customer Feedback and Using it: A Guide for IS Departments By: Keisley Harris ... formal and informal methods of getting feedback. It provides an overview of possible methods and explores two of them in detail. Most IS departments make some effort to get feedback from customers, most say they ... \| more... Search inside this report	1/1/1999	$155.00
Positioning the IS Department By: Keisley Harris ... IS and its customers. Positioning is a marketing term; it defines the place a company or product occupies in the minds of customers compared with its competitors. This issue of how its customers view it ... \| more... Search inside this report	1/1/1999	$155.00
Relationship Planning: A Structured Approach to Developing Business/IS Relations By: Keisley Harris ... in undertaking formal relationship planning. Relationship planning is a structured way of ensuring that those in IS who are responsible for conducting relationships with customers focus their efforts on the right issues. This guide, therefore, ... \| more... Search inside this report	1/1/1999	$155.00
Building the Customer-Driven IS Department: A Practical Guide to Managing the Whole Business/IS Relationship By: Keisley Harris ... managing the business/IS relationship. It examines principles, but, above all, it aims to be practical. In order to help convert principles into practice it goes into specific 'how to' detail and includes questionnaires, checklists, workshop ... \| more... Search inside this report	11/30/1998	$645.00
Title	Published	Price

Title Index: # | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

MarketResearch.com

Our People

On The Web

Phone: 800.298.5699 (US) or +1.240.747.3093 (Int'l)
Hours: Monday - Thursday: 5:30am - 7:00pm EST

Fridays: 5:30am - 6:00pm EST