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Retail Clinics and the In-Store Healthcare Market 2009: Bright Spot in the Current Economy?

Kalorama Information
March 1, 2009
170 Pages - SKU: KLI2041111

Attention: There is an updated edition available for this report.

Abstract Table of Contents Search inside this report Related Reports

Countries covered: United States

The appearance of in-store health clinics is a significant trend for pharmaceutical and POC diagnostic market watchers, as well as for those in retail. When last Kalorama published the first syndicated market research study on the emerging trend of in-store clinics in 2007, retail clinics were a novel trend. Now, with a few years of activity, they are established in food, drug, mass merchandizing and other stores, with both successes and failures. There is growth in some projects, scalebacks in others. Kalorama has analyzed these developments and returned to examine the state of the market in 2009.

In this market research report, Kalorama outlines many of the factors that will determine the future of the retail clinic concept:

Overview of Successes and Failures in this Market
What Consumers Think About Retail Clinics
Statistics on the Current Number of Clinics in the U.S.
Projections for Future Growth of Clinics
Markets for Vaccines to Retail Clinics
Markets for POC Diagnostic Products to Retail clinics
Calculations of the Indirect Revenue that retail clinics can add to Store Income.
Types of Stores (Food Store, Drug Store, Mass Merchandize or box store, Other) that will most benefit from retail clinics
How the 2009 economy will shape the retail clinic market
Other Trends That will Impact this Market
Company Profiles of Major Retail Clinic Companies

Information for this report was gathered from a wide variety of published sources including company reports, catalogs, materials and public filings; government documents; trade journals; newspapers and business press; analysts’ reports and other sources. Interviews with company representatives were conducted to capture the perspectives from industry participants’ point of view and assess trends, and form the basis of the forecasting and competitive analysis. Dollar figures represent the U.S. market and are expressed in current dollars. Sales estimates are provided for the historic 2003 to 2008 period and forecasts are provided through 2013. The size of each market segment refers to manufacturers’ revenues.

Additional Information

New York, September 28, 2009 - Americans may be as likely to get a flu shot at one of the nation’s largest pharmacy chains as in a doctor’s office or clinic. That should not be surprising, according to healthcare market research publisher Kalorama Information. The nation’s major drugstores have been using flu shot programs to earn revenue and to draw customers in the store to make other purchases, an indirect revenue strategy that Kalorama Information predicted in its reports on the retail clinic phenomenon in recent years.

Walgreen’s pharmacies began delivering flu shots on September 1st of this year and the chain has already exceeded its 2008 total of 1.2 million shots, according to reports in other media outlets. CVS pharmacies with a MinuteClinic in the store are also offering the vaccine with no appointment necessary, and Rite Aid has offered walk-in flu shots at some locations without an appointment and at other locations if customers call first. The costs of the shots range from $18 to $25.

“Using medical services to get shoppers into the stores is a tactic that we’ve noticed in the drugstore industry recently,” said Bruce Carlson, Publisher of Kalorama Information. “But with all the attention on the flu right now, retailers have really seized this opportunity.”

Kalorama Information has observed in recent years how thousands of retail stores have built clinics within the store environment to service low-cost medical needs. Drugstores are utilizing these clinics to administer the vaccines where they can, but where there is no retail clinic, they are operating out of temporary clinics set up in the pharmacy area of the stores. According to Kalorama Information, it’s no surprise why retailers would be in such a rush to take the place of government clinics and physician offices in administering flu vaccines.

“The stores earn revenue off the flu shots, but that is only part of the business model,” Carlson said. “The real benefit comes from getting customers in the door where they can be expected to purchase over-the-counter pharmaceuticals, health and beauty aids, and other products.”

In its report Retail Clinics and In-Store Healthcare 2009: Bright Spot in the Current Economy? Kalorama Information indicated that U.S. drugstores saw $132 million of additional indirect revenue in stores that had a retail clinic in 2008, a number that should grow with increasing utilization of medical services in retail stores. The report details statistics on retail clinic stores, major companies in the industry and growth forecasts.

About Kalorama Information
Kalorama Information supplies the latest in independent market research in the life sciences, as well as a full range of custom research services.

TABLE OF CONTENTS CHAPTER ONE: EXECUTIVE SUMMARY

Scope and Methodology
The U.S. Healthcare Market
The Need for Alternatives
Healthcare Reform
Out Of Pocket Expenditures
Figure 1-1: Growth of U.S. Retail Clinic Services
Retail Clinics Business
Suppliers
Retail Outlets
Drug Stores
- Food Stores
- Mass Merchandisers
- Other Outlets
ISSUES AND TRENDS
- Slowing Economy
- Competition with Primary Care Providers
- Regulation
- Development of Standards
- Expansion of Services
- Labor Shortages

CHAPTER TWO: INTRODUCTION

Convenience Clinics vs. Urgent Care Clinics
Retail Clinics Today
- Business Model
- Services
- Staffing
- Target Customers
- Pricing
- Costs
- Advertising and Promotion
- Insurance
- Consumer Response
Table 2-1: Consumer Response to Retail Clinics
Table 2-2: Consumers More Willing to Try Retail Clinics Retail Clinics: .
Growth Drivers
Economic Pressures on Consumers
Consumer Responsibility for Health Care
Benefits of Prevention
Challenges
- Standards of Care
- Patient Flow
- Medical Community Response
- Reaction from Managed Care Organizations
- Ability to Meet Financial Expectations
Table 2-3: Estimated Number of U.S. Convenience Clinics, 2009 - 2013
Choice of Outlet
Table 2-4: Characteristics of Retail Outlets, 2009 Characteristics of Retail Outlets, 2009 (Type of Shopper, Typical Frequency, Products Purchased, Degree of Health Care Products Purchased, Loyalty to Store, Level of Browsing, Level of Trust, Volume of Traffic )
Systems and Scheduling
Funding and Expansion
Table 2-5: Benefits and Drawbacks of Convenience Clinic Funding Alliances

CHAPTER THREE: RETAIL CLINICS BUSINESS

Service Providers
The Industry
Retail Clinic Sales Forecasts
Table 3-1: The U.S. Market for Retail Clinic Services, 2003-2013
Figure 3-1: Growth of U.S. Retail Clinic Services
The Market
Competititve Positions of Key Players
Table 3-2: Leading Service Providers’ Revenues and Market Share
Figure 3-2: Market Shares of Leading Retail Clinic Service Providers

CHAPTER FOUR: MARKETS FOR PHARMACEUTICAL AND DIAGNOSTIC SUPPLIERS IN RETAIL CLINICS

Table 4-1: Sales to Retail Clinics by Supplier Segment
Point of Care Tests
Figure 4-1: Growth of Retail Clinic Supplier Sales by Type of Supplier The Industry
Table 4-2: U.S. Professional POC Test Sales
Competitive Positions of Key Players
Table 4-3: Leading POC Test Makers’ U.S. Revenues and Market Share
Convenience Clinic Sales Forecasts
Table 4-4: U.S. Professional POC Test Sales to Retail Clinics,
Clinical Chemistry Immunoassays
The Industry
Table 4-5: U.S. Clinical Chemistry and Immunoassay Sales, 2003-2013
Table 4-6: Leading Clinical Chemistry and Immunoassay Suppliers
Table 4-7: U.S. Clinical Chemistry and Immunoassay Sales to Convenience Clinics, 2003-2013
Vaccines
Table 4-8: Diseases for which Vaccines are Available in the U.S., 2009
The Industry
Table 4-9: U.S. Market for Preventative Vaccines
Competitive Positions of Key Players
Table 4-10: Leading Vaccine Manufacturers’
U.S. Revenues and Market Share 2008
Convenience Clinic Sales Forecasts

CHAPTER FIVE: OPPORTUNITIES FOR RETAIL OUTLETS

Table 5-1: Number of Retail Clinics by Type of Retail Outlet, 2003-2013 ($ Million)
Figure 5-1: Proportion of Retail Clinics by Type of Retail Outlet, 2003-2013
Table 5-2: Rents Collected From Retail Clinics by Type of Retail Outlet, 2003-2013
Figure 5-2: Proportion of Rents Collected From Retail Clinics by Type of Retail Outlet, 2003-2013
Table 5-3: Indirect Income Generated by Retail Clinics by Type of Retail Outlet, 2003-2013
Figure 5-3:Proportion of Indirect Income Generated by
Retail Clinics by Type of Retail Outlet, 2003-2013
Drug Store
Table 5-4: Selected Retail Outlet Relationships with Convenience Clinics, 2009
Table 5-5: U.S. Drug Store Sales,, 2003-2013
Table 5-6: Leading U.S. Drug Stores’ Revenues and Market Share, 2008
Table 5-7: U.S. Drug Store Direct Retail Clinic Revenues, 2003-2013
Figure 5-4: Direct vs. Indirect Revenues to Drug Stores From Retail Clinics, 2003-2013
Table 5-9: U.S. Food Store Sales,, 2003-2013
Figure 5-5: Direct vs. Indirect Revenues to Food Stores
Mass Merchandizers
Table 5-13: U.S. Mass Merchandiser Retail Sales,
Competitive Positions of Key Players
Table 5-14: Leading U.S. Mass Merchandisers Retail Revenues and Market Share
Table 5-15: U.S. Mass Merchandiser Direct Retail Clinic Revenues
Table 5-16: U.S. Mass Merchandiser Indirect Retail Clinic Revenues
Figure 5-6: Direct vs. Indirect Revenues to Mass Merchandisers
Other Retail Clinics
Table 5-17: U.S. Other Retail Sales, 2003-2013
Table 5-18: Leading Other Outlets Revenues and Market Share
Table 5-19: U.S. Other Outlets Direct Retail Clinic Revenues, 2003-2013
Table 5-20: U.S. Other Outlets Indirect Retail Clinic Revenues, 2003-2013
Figure 5-7: Direct vs. Indirect Revenues to Other Outlets From Retail Clinics, 2003-2013

CHAPTER SIX: TOTAL MARKET

Table 4-1: Retail Clinic Service Revenues, 2003-2013
Table 4-2: Sales to Retail Clinics by Suppliers, 2003-2013
Table 4-3: Revenues to Retailers from In-Store Clinics, 2003-2013
Figure 4-1: Revenues to Retailers from In-Store Clinics, 2003-2013

CHAPTER SEVEN: ISSUES AND TRENDS

SLOWING ECONOMY
COMPETITION WITH PRIMARY CARE PROVIDERS
REGULATION
Overview
Regulation of Convenience Clinics
DEVELOPMENT OF STANDARDS
EXPANSION OF SERVICES
LABOR SHORTAGES

CHAPTER EIGHT: COMPANY PROFILES

ATLANTICARE
AURORA QUICK CARE
MEDBASICS
MEDDIRECT
MINUTECLINIC
MY HEALTHY ACCESS
QUICK HEALTH
NOW MEDICAL CENTERS
REDICLINIC
TARGET MEDICAL SERVICES
TAKE CARE HEALTH SYSTEMS
SOLANTIC

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Retail Clinics and the In-Store Healthcare Market 2009: Bright Spot in the Current Economy?

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