ICT Priorities in Government - Enterprise ICT investment plans
This report presents the findings from a survey of 168 government institutions regarding their Information & Communications Technology (ICT) investment priorities. The survey investigates the core technologies which government institutions are investing in, including the likes of enterprise applications, security, mobility, communications & collaboration, and Cloud Computing.
Introduction and Landscape
Why was the report written? In order to provide deeper insights into government institutions’ ICT investment priorities and strategic objectives.
What is the current market landscape and what is changing? Kable’s survey finds that a government institutions are keen to invest in core technologies such as security, enterprises applications, and IT systems management. However, the adoption of advanced technologies in the likes of mobility and cloud computing is also gaining traction amongst institutions.
What are the key drivers behind recent market changes? Driven by the advantages such as enhanced scalability, improved productivity and operational efficiency, and reduced IT infrastructure and operational costs, institutions in the government sector are increasing their investment in cloud computing and mobility technologies.
What makes this report unique and essential to read? Kable Global ICT Intelligence has invested significant resources in order to interview CIOs and IT managers about their IT investment priorities. Very few IT analyst houses will have interviewed 160+ ICT decision makers in government sector in H2 2012.
Key Features and Benefits
Recognize government institutions’ strategic objectives with regards to their ICT investments.
Identify government institutions’ investment priorities based on their budget allocations across core technology categories such as enterprise applications, security, mobility, communications & collaboration, and Cloud Computing, etc.
Learn about the drivers that are influencing government institutions’ investments in each technology category.
Establish how government institutions’ IT budgets are currently allocated across various segments within a technology category.
Gain insight into how government institutions ‘ plan to change their ICT budget allocations across various segments within a technology category.
Key Market Issues
According to Kable’s survey, security is assigned the highest priority by government institutions as the largest percentage of respondents are currently using some form of security solution in their organisation, and 82% are planning to invest in this area in the next two years
Government institutions’ need to improve the efficiency and quality of citizen services, and increase the scope of their marketing efforts, is driving spending on CLM solutions.
Content management is becoming an increasingly challenging task for government institutions, given the ever expanding volume of data in the sector. This is evident from the survey, as 82% of institutions are planning to invest in some form of content management solution in the next two years
The increasing adoption of mobile devices owing to the acceptance of the BYOD model, coupled with the need to manage and integrate those devices and their disparate operating systems with the existing technology architecture, is driving the demand for mobile device management amongst government institutions.
IT systems management is an important area where government institutions are keen to invest, as they need to manage the complexity of their IT infrastructure and achieve systems simplification in order to reduce down-time and improve productivity.
The survey also shows that although the penetration rate of CLM and BPM is low amongst government institutions, these solutions are set to witness an increased uptake as 99% and 85% of respondents are planning to invest in these areas respectively in the next 24 months.
The survey also shows that, although the adoption of real-time BI is the lowest of all the BI solutions amongst government institutions, its demand is set to gain some momentum as 51% of institutions are planning to invest in this area in the next twenty-four months.
The survey shows that tablet computing is set to continue to generate decent demand in the sector, with 58% of institutions planning to invest in this area through to the end of 2014.
Kable’s survey shows that investment in web/video conferencing solutions and unified communications is a high priority for government institutions, with current penetration rates of 70% and 65% for these categories respectively.
Although the adoption of private and hybrid cloud is the lowest of the cloud solutions amongst government institutions, they are gradually increasing their investments here, as 49% and 57% of respondents respectively are planning to spend on private and hybrid cloud in the next twenty-four months.