E-mail Automation: Making the Internet's Killer Application Pay off


June 17, 2003
28 Pages - SKU: JUPT929895
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E-mail Automation: Making the Internet's Killer Application Pay off

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Lackluster e-mail response times continue to plague the online customer service landscape. A broad failure of organizations to implement e-mail automation applications has decreased consumers' satisfaction with e-mail support. With dedicated resources and appropriate technology, companies can improve response effectiveness and efficiency and lower the cost per contact of e-mail by 40 percent to 50 percent.
Lead Analyst: David Daniels
Contributing Analysts: Janis Kim, Robert Leathern, David Schatsky



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