Jupiter Metrics: Customer Relationship Management, August 2002


August 22, 2002
6 Pages - SKU: JUPT803420
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Countries covered: United States

Jupiter Metrics: Customer Relationship Management, August 2002

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Reports provide the most current snapshot of the overall online landscape, with relevant data from a combination of sources: Jupiter Executive Surveys, WebTracks, and Consumer Surveys. This report includes data and corresponding analysis on consumer expectations, online service trends, and customer service performance.



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