Executive Summary
Landscape: Opportunities Still Abound for Corporate Online Travel Solutions
Outlook: Pursuit of Cost Savings Drives Role Revolutions in Products and Services
Mandate: Focus Strategies to Drive Usage
Case Study: Navigant's Agency Acquisitions a Foray into the Wide-Open Mid-Market
Best Practice: Driving Usage of Corporate Online Booking Solutions
Methodology
Table of Figures
Managed Travelers Make Out-of-Policy, Rogue Purchases
Cost Incentives for Direct Supplier Connections
Multiple Solutions with Varied Distribution Strategies
Solutions Offered by Top 50 US Agencies
Solution Adoption Among Largest Corporate Accounts
Online Solutions Target Largest and Smallest Companies
Drivers and Inhibitors of Corporate Booking Solutions
Managed Business Travel Projections and Penetration, 2000-2005
Travel Booking Is One Piece of Total Solution Required
Traditional Agency Roles Displaced by Technology
GDSs: Here Today, Gone Tomorrow?
Pursuit of Unmanaged Business Travelers
Mid-Market Opportunity
Desired Result Is Usage, Not Just Deployment
Features Desired in Web-based Solutions
Jupiter Forecast Approach