IT services help customers to accomplish their requirements and improve the business goals and activities while BPO consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in the required domains. IT and BPO services are required in the government sector to manage IT systems and improve business-related processes and methodologies. IT and BPO service outsourcing supports the government sector to perform various functions such as taxation, pensions, asset registration, welfare programs, including financial assistance for the unemployed, and other e-governance initiatives in a cost-effective manner.
Technavios analysts forecast the global IT services and BPO market in the government sector to grow at a CAGR of 4.78% over the period 2014-2019.
Covered in this report
The report covers the current scenario and the growth prospects of the global IT services and BPO market in the government sector for 2015-2019. To calculate the market size, the report considers revenue generated from the following components:
IT services: ITO, implementation, hardware and software support, and consulting BPO: CRM, HRO, and others
Technavio's report, Global IT Services and BPO Market in the Government Sector 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, EMEA, and APAC. It also covers the landscape of the global IT services and BPO market in the government sector and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.
Key vendors Capgemini CSC IBM TCS Wipro
Other prominent vendors Accenture Agilisys Atos BT Global Services Capita Dell Fujitsu Hitachi HP Indra Sistema Infosys Lockheed Martin NEC Northrop Grumman Oracle T-Systems Unisys Verizon Xerox
Key market driver Budgetary pressures For a full, detailed list, view our report
Key market challenge Issues pertaining to cloud services For a full, detailed list, view our report
Key market trend Popularity of cloud-based BPO For a full, detailed list, view our report
Key questions answered in this report What will the market size be in 2019 and what will the growth rate be What are the key market trends What is driving this market What are the challenges to market growth Who are the key vendors in this market space What are the market opportunities and threats faced by the key vendors What are the strengths and weaknesses of the key vendors
Technavio Announces the Publication of its Research Report Global IT Services and BPO in Government Sector 2015-2019
Technavio recognizes the following companies as the key players in the Global IT Services and BPO in Government Sector: Capgemini, CSC, IBM, TCS and Wipro
Other Prominent Vendors in the market are: Accenture, Agilisys, Atos, BT Global Services, Capita, Dell, Fujitsu, Hitachi, HP, Indra Sistema, Lockheed Martin, Infosys, NEC, Northrop Grumman, Oracle, T-Systems, Unisys, Verizon, and Xerox.
Commenting on the report, an analyst from Technavios team said: Cloud technology is one of the growing trends in government agencies' adoption of IT solutions as it has been proving to be a good cost-effective solution for them.
According to the report, governments across the globe find it very expensive to upgrade their existing IT infrastructure. The current scenario of modernizing the legacy systems in government agencies is still a challenge for government as it incurs huge operational costs. This has increased the demand for a strategic approach, which can only be supported by IT and business consulting for government entities with the aim of moving forward appropriately.
Further, the report states that the lack of experience and expertise can discourage the adoption of legacy modernization due to the fear of not obtaining results. The lack of relevant talent in the government sector is a challenge confronting the growth of the market.