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- Global outsourcing spending is projected to top $1.2 trillion by the end of 2003.
- Globally, outsourcing spending is increasing by 11 percent per year.
- Two thirds of the outsourcing spend is in large Fortune 500 companies.
- Two-thirds of outsourcing spending is in the US.
- Shrinking margins will force more companies to break with tradition and consider BPO to reduce operating cost.
- A lot of demand is expected to be generated by HR processes especially payroll Management
- In India , ITES-BPO segment registered a growth of 59% to reach Rs. 113bn (US $2.3 billion)
- According to current industry estimates, India commands more than 90% of all offshore outsourcing in IT services
- ITeS contributed 25% to the total IT Software and Service exports from India during FY03
- Captive ITES-BPO players have almost doubled their share in Indian software exports, growing by a phenomenal 90% in last financial year
- ITES-BPO segment is projected to register a growth of 54% to clock revenues of US$ 3.6 billion during FY2003-04
- The ITeS industry is expected to grow to Rs. 810bn in 2008.
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