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US Business VoIP Overview: Optimization Trumps Expansion

In-Stat
January 25, 2010
27 Pages - SKU: ZZZQ2591192

Abstract Table of Contents Related Reports

Countries covered: United States

Many businesses with existing VoIP capabilities chose to spend 2009 fortifying the proportion of their total voice capabilities dedicated to IP. This was often at the expense of expanding VoIP capabilities to new locations. In-Stat now finds that 41% of businesses with VoIP capability have no legacy TDM voice services, vs. 34% in 2008. 42% of US businesses now have a VoIP solution in at least one location.

Hosted IP services such as IP Centrex and Broadband IP Telephony saw steady growth in 2009, while IP PBX growth was significantly stunted. While there are indications that the economy and high-tech investments are in slow recovery, IP equipment investments are likely to lag other areas.

This report reviews the key factors driving VoIP adoption, the impact of a slowing economy, and the multiple flavors of IP finding roots in the US business market. Survey results of 1,000 decision makers in organizations that have adopted VoIP are reviewed. Line/seat and revenue forecasts through 2013 for Hosted IP Centrex and broadband IP telephony within the US are provided, along with a worldwide IP PBX line forecast.

Executive Summary
Introduction
VoIP Generally Gaining Strength In Spite of Economic Concerns: Truncation of Deployment Due to Economic Uncertainty; Carrier-Provided Solutions Appeal Primarily to SMBs, But Growing Among Businesses Overall; Nearly Two Thirds of Total Voice Lines Among Current VoIP Users are Now IP at Headquarter Locations; IM Waning as a Significant Factor in the Business VoIP Arena; Factors Driving VoIP Adoption
VoIP Forecasts: IP PBX Forecast; Hosted IP Centrex Forecast; Broadband IP Telephony Forecast
Implications
Methodology: Data Collection; Data Weighting; Size of Business Definitions
Glossary
Related In-Stat Reports
List of Tables: Table 1. Status of Current VoIP Deployment by Premises or Carrier Solution; Table 2. Impact of the Economic Slowdown on VoIP Deployment Plans, 2008 vs. 2009; Table 3. Current Use of Carrier-Provided vs. Premises-Based VoIP Solutions, 2008 vs. 2009; Table 4. Currently Deployed Premises-Based VoIP Solutions, 2008 vs. 2009; Table 5. Survey-Based IP PBX Vendor Results vs. Line Shipments in North America; Table 6. Types of Phones Used for IP PBX or IP-Enabled Solutions, 2008 vs. 2009; Table 7. Long-Term Strategies for Deploying IP Phones, 2008 vs. 2009; Table 8. Current Use of Public or Proprietary IM Solutions, 2008 vs. 2009; Table 9. Three Most Important Factors in Justifying the Purchase of VoIP, 2008 vs. 2009; Table 10. Key Operational and Technical Factors to Consider in VoIP Adoption, 2008 vs. 2009; Table 11. Worldwide IP PBX Line Shipment Forecast, 2008-2013 (in Thousands); Table 12. US Hosted IP Centrex Seats in Service, 2008-2013 (in Thousands); Table 13. US Hosted IP Centrex Revenues, 2008-2013 (US$ in Millions); Table 14. US BBIPT Business Lines Deployed, 2008-2013 (in Thousands); Table 15. US BBIPT Business Revenues, 2008-2013 (US$ in Millions)
List of Figures: Figure 1. Penetration of VoIP in At Least One Location Among US Businesses, 2007-2013; Figure 2. Premises-Based vs. Carrier-Based VoIP Solutions; Figure 3. Status of Current VoIP Deployment; Figure 4. Status of Current VoIP Deployment, 2008 vs. 2009; Figure 5. Currently Deployed Carrier-Provided VoIP Services; Figure 6. Current Broadband IP Telephony Providers (As Cited by Respondents); Figure 7. Current IP Centrex Providers (As Cited by Respondents); Figure 8. TDM vs. IP Trunks for IP PBX Solutions; Figure 9. Providers of PBX Trunks (As Cited by Respondents); Figure 10. Current IP Gateway Providers (As Cited by Respondents); Figure 11. IP Gateway Providers (As Cited by Respondents), 2008 vs. 2009; Figure 12. Proportion of Total Voice Lines Using IP, HQ vs. Branch Locations, 2008 vs. 2009; Figure 13. Proportion of Total Voice Lines Using IP by Solution Type for HQ and Branch Locations; Figure 14. Current Public IM Providers (As Cited by Respondents)

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US Business VoIP Overview: Optimization Trumps Expansion

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