Home > Back to Publisher > Report Information

Expansion & Transformation: 8th Annual Store Systems Study

IHL Consulting Group
January 7, 2011
99 Pages - SKU: CIBQ6069268

Abstract Table of Contents Related Reports

Those retailers that have survived the downturn are now looking to expand and transform their businesses with new technologies like mobile tablets, innovative loyalty programs, cloud-based computing and virtualization. This very detailed study is the result of a joint effort with RIS News in which we interviewed retailers on their future store systems buying decisions. With 126 charts and graphs in its 99 pages, the data is broken down by retailer size, by retail segments, and by other criteria such as desire for real-time integration with other retail systems, the primary motivations for upgrading their store systems, and their desire for mobile solutions.

Included in this research is a detailed discussion of the purchase decisions for Mobile Platforms and Applications. We also include a detailed section on the effect the financial crunch is having upon IT purchase decisions, especially in terms of what the IT Spend picture looks like for 2011. Further, there is a discussion of the various Cross-Channel issues that retailers face, along with their thoughts about them.

Additionally, the report names names of POS software vendors that have the largest retailer mindshare. We say which vendors are most cited by retailers for purchases during 2011 and further out. The report is designed for use by Retailers, Hardware Providers, Software Providers, Service Providers and others who might have a vested interest in the North American retail market. Data on 27 POS software vendors are included. Those Vendors with the highest number of responses, in alphabetical order are:

Epicor
Fujitsu
IBM
JDA
MICROS Systems
Microsoft
NCR
Oracle
Retalix
SAP

Summary of Findings
1.0 Introduction: Introduction/Background and Objectives; How to Read This Document; Methodology; Demographics - Who Responded?
2.0 Financial Expectations: 2.1 Current Concerns; 2.2 Enterprise Growth; 2.3 2011 IT Spend Growth; 2.4 Store IT Spend Growth by POS Software Vendors Under Consideration; 2.5 Software Maintenance Costs; 2.6 IT Budget Available for Innovation
3.0 IT Spend Priorities: 3.1 Store System Priorities; 3.2 What's After POS?
4.0 Point of Sale: 4.1 Key POS Software Vendors with the Most Interest; 4.2 POS Software Purchase Intentions and the Impact on Vendor; 4.3 Key POS Functions & Priorities; 4.4 POS & Peripheral Purchase Trends; 4.5 Other Store Systems
5.0 Card Payment Security: 5.1 Security Technology Utilization
6.0 Virtualization: What Does the Next POS Look Like?: 6.1 POS Virtualization Short-term View; 6.2 POS Virtualization Purchase Intent
7.0 Mobility: 7.1 Mobility Platforms for Store Managers and Associates; 7.2 Support for Consumer Mobile Applications; 7.3 Support for Payment Oriented Mobile Applications; 7.4 Scanner Disconnect
8.0 Channels Continue to Blur: 8.1 Cross Channel Purchase Intent; 8.2 True Level of Cross Channel Integration
9.0 RFID: How Do Retailers See it Fitting?: 9.1 RFID Purchase Intent
10.0 References
List of Figures: Figure 1 - Respondents by Retail Segment; Figure 2 - Respondents by Title / Position; Figure 3 - Respondents by Annual Revenue; Figure 4 - Retailers Concerns for 2011; Figure 5 - Retailers Plans for Storecount Growth for 2011; Figure 6 - Retailers Plans for Headcount Growth for 2011; Figure 7 - 2011 IT Spend Growth by Retailer Annual Revenue; Figure 8 - Enterprise IT Spend Growth for 2011; Figure 9 - Enterprise IT Spend Growth by Retail Segment; Figure 10 - Enterprise IT Spend Growth by Retail Tier; Figure 11 - Store IT Spend Growth for 2011; Figure 12 - Store IT Spend Growth by Retail Segment; Figure 13 - Store IT Spend Growth by Retail Tier; Figure 14 - Store IT Spend Growth by POS Software Vendor Choice; Figure 15 - Overall Software Maintenance Costs; Figure 16 - SW Maintenance Fees by Retail Segment; Figure 17 - SW Maintenance Fees by Retail Tier; Figure 18 - SW Maintenance Fees by POS SW Vendor; Figure 19 - IT Budget Available for Innovation; Figure 20 - Top Store System Priorities; Figure 21 - Top Store Priorities by Retail Segment; Figure 22 - Top Store System Priorities by Retail Tier; Figure 23 - Rank Order of Technology Purchases After POS; Figure 24 - Top 10 POS Software Vendors Under Consideration; Figure 25 - Historical Consideration of POS SW Vendors; Figure 26 - Top 10 POS SW Vendor Responses by Retail Tier; Figure 27 - POS SW Vendors Considered by Retail Segment; Figure 28 - POS SW Vendor Share of 0-12 Month Purchase Intent; Figure 29 - 0-12 Month Purchase Intent Share of POS SW Vendors; Figure 30 - POS Functions for Next POS Upgrade by Retail Segment; Figure 31 - POS Functions for Next POS Upgrade by Retail Tier; Figure 32 - POS Functions for Next POS Upgrade Purchase Within 12 Months; Figure 33 - POS & Peripheral Purchase Trends; Figure 34 - POS Client Base Systems Purchase Trend by Retail Segment; Figure 35 - POS Client Base System Purchase Trend by Retail Tier; Figure 36 - POS Software Purchase Trend By Retail Segment; Figure 37 - POS Software Purchase Trend by Retail Tier; Figure 38 - POS Printers Purchase Trend by Retail Segment; Figure 39 - POS Printers Purchase Trend by Retail Tier; Figure 40 - POS Scanner Purchase Trend by Retail Segment; Figure 41 - POS Printers Purchase Trend by Retail Tier; Figure 42 - EFT/Debit/Signature Capture Purchase Trend by Retail Segment; Figure 43 - EFT/Debit/Signature Capture Purchase Trend by Retail Tier; Figure 44 - Other Store Systems; Figure 45 - Security Technology Purchase Plans; Figure 46 - Payment App/ Separate Network Purchase Trend by Retail Segment; Figure 47 - Payment App/ Separate Network Purchase Trend by Retail Tier; Figure 48 - Tokenization Technology Purchase Trend by Retail Segment; Figure 49 - Tokenization Technology Purchase Trend by Retail Tier; Figure 50 - End-to-End Encryption Purchase Trend by Retail Segment; Figure 51 - End-to-End Encryption Purchase Trend by Retail Tier; Figure 52 - Cashless Transactions Technology Purchase Trend by Retail Segment; Figure 53 - Cashless Transactions Technology Purchase Trend by Retail Tier; Figure 54 - POS Landscape Next 2 Years; Figure 55 - Virtualization Purchase Plans; Figure 56 - SaaS / In-store Backup Purchase Intent by Retail Segment; Figure 57 - SaaS / In-store Backup Purchase Intent by Retail Tier; Figure 58 - SaaS / HQ Backup Purchase Intent by Retail Segment; Figure 59 - SaaS / HQ Backup Purchase Intent by Retail Tier; Figure 60 - Thin Client, SW in Backoffice Purchase Intent by Retail Segment; Figure 61 - Thin Client, SW in Backoffice Purchase Intent by Retail Tier; Figure 62 - Traditional POS Purchase Intent by Retail Segment; Figure 63 - Traditional POS Purchase Intent by Retail Tier; Figure 64 - Traditional POS w/HWaaS Purchase Intent by Retail Segment; Figure 65 - Traditional POS w/HWaaS Purchase Intent by Retail Tier; Figure 66 - 100% Self-Checkout Purchase Intent by Retail Segment; Figure 67 - 100% Self-Checkout Purchase Intent by Retail Tier; Figure 68 - E-Commerce (Leads POS) Purchase Intent by Retail Segment; Figure 69 - E-Commerce (Leads POS) Purchase Intent by Retail Tier; Figure 70 - Mobile POS Purchase Intent by Retail Segment; Figure 71 - Mobile POS Purchase Intent by Retail Tier; Figure 72 - Mobility Platform for Store Associates; Figure 73 - Mobile Platform for Store Associates / Managers by Retail Segment; Figure 74 - Mobile Platform for Store Associates / Managers by Retail Tier; Figure 75 - Consumer Mobile App Purchase Intent; Figure 76 - Mobile Product Information Purchase Intent by Retail Segment; Figure 77 - Mobile Product Information Purchase Intent by Retail Tier; Figure 78 - Mobile Product Review Purchase Intent by Retail Segment; Figure 79 - Mobile Product Review Purchase Intent by Retail Tier; Figure 80 - Mobile Stock Check Purchase Intent by Retail Segment; Figure 81 - Mobile Stock Check Purchase Intent by Retail Tier; Figure 82 - Mobile Price Comparison Purchase Intent by Retail Segment; Figure 83 - Mobile Price Comparison Purchase Intent by Retail Tier; Figure 84 - Mobile Social Media Integration Purchase Intent by Retail Segment; Figure 85 - Mobile Social Media Integration Purchase Intent by Retail Tier; Figure 86 - Mobile Geolocation Purchase Intent by Retail Segment; Figure 87 - Mobile Geolocation Purchase Intent by Retail Tier; Figure 88 - Mobile Local Search Purchase Intent by Retail Segment; Figure 89 - Mobile Local Search Purchase Intent by Retail Tier; Figure 90 - Mobile Check-In Purchase Intent by Retail Segment; Figure 91 - Mobile Check-In Purchase Intent by Retail Tier; Figure 92 - Mobility Purchase Intent by Retail Tier; Figure 93 - Mobile Bar Code Scanning Purchase Intent by Retail Segment; Figure 94 - Mobile Bar Code Scanning Purchase Intent by Retail Tier; Figure 95 - Mobile 2D Bar Code Scanning Purchase Intent by Retail Segment; Figure 96 - Mobile 2D Bar Code Scanning Purchase Intent by Retail Tier; Figure 97 - Mobile NFC/RFID Payment Purchase Intent by Retail Segment; Figure 98 - Mobile NFC/RFID Payment Purchase Intent by Retail Tier; Figure 99 - Mobile NFC/RFID Loyalty Purchase Intent by Retail Segment; Figure 100 - Mobile NFC/RFID Loyalty Purchase Intent by Retail Tier; Figure 101 - Coupons on Mobile Device Screen Purchase Intent by Retail Segment; Figure 102 - Coupons on Mobile Device Screen Purchase Intent by Retail Tier; Figure 103 - Consumer Mobile Device Self-Checkout Purchase Intent by Segment; Figure 104 - Consumer Mobile Device Self-Checkout Purchase Intent by Retail Tier; Figure 105 - Scanner Disconnect; Figure 106 - Cross Channel Purchase Intent; Figure 107 - Pickup Online Purchases, Intent by Retail Segment; Figure 108 - Pickup Online Purchases, Intent by Retail Tier; Figure 109 - Return Online Purchases, Intent by Retail Segment; Figure 110 - Return Online Purchases, Intent by Retail Tier; Figure 111 - Order Online from POS, Intent by Retail Segment; Figure 112 - Order Online, Intent by Retail Tier; Figure 113 - Check Inventory at Other Store, Intent by Retail Segment; Figure 114 - Check Inventory at Other Store, Intent by Retail Tier; Figure 115 - Order Inventory from Other Store, Intent by Retail Segment; Figure 116 - Order Inventory from Other Store, Intent by Retail Tier; Figure 117 - True Level of Cross Channel Integration by Retail Segment; Figure 118 - True Level of Cross Channel Integration by Retail Tier; Figure 119 - True Level of Cross Channel Integration by Title; Figure 120 - RFID Purchase Intent; Figure 121 - Supply Chain Embrace of RFID by Retail Segment; Figure 122 - Supply Chain Embrace of RFID by Retail Tier; Figure 123 - RFID in the Store by Retail Segment; Figure 124 - RFID in the Store by Retail Tier; Figure 125 - Item Level RFID by Retail Segment; Figure 126 - Item Level RFID by Retail Tier

Expansion & Transformation: 8th Annual Store Systems Study

Share this report

Other tasks

Research Assistance

Related Markets

Consumer Loyalty Reports

Free Alert Me service