Xerox-ACS BPO-ITO Services Update: Solving Business Problems While Facing Key Challenges

This IDC Insight provides IDC's view of Xerox-ACS' BPO and ITO services businesses based on the company's industry analyst summit held in New York City on September 8-9, 2011. During the summit, Xerox-ACS executives briefed analysts on its "Services-Led, Technology Driven" strategy and provided opportunities for in-depth discussions between themselves and attendees. This document highlights key elements of Xerox-ACS' strategy as well as a SWOT (strengths, weaknesses, opportunities, threats) of Xerox-ACS.