This IDC study provides our 2015 top 10 predictions for the worldwide unified communications and collaboration (UC&C) market. It focuses on areas such as global market size, the proliferation of mobile UC&C, the contact center customer experience, and the continuing interest and growth in UC and videoconferencing "as a service" offerings. But it also provides insight into some of the less visible market drivers today such as UC federation, wearable technology, data analytics and professional life-cycle services.
"The overriding desire here is to give IDC clients a better sense of some of the pending technology happenings in the UC&C market and possibly beyond." — Rich Costello, senior research analyst, Worldwide UC&C and Enterprise Communications InfrastructurePlease Note: Extended description available upon request.
Worldwide Unified Communications and Collaboration 2015 Top 10 Predictions
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