Worldwide Software Support and Deployment Services 2008 Vendor Analysis: Top 10 Market Share Leaders for 2008IDCSeptember 17, 2009 6 Pages - SKU: IDC2463904 |
| Countries covered: Global This IDC study reviews the worldwide software support and deployment services market share leaders in 2008 and the services that these vendors must offer to remain competitive in a challenging support services marketplace. According to IDC's support services research, the software support services market continues to be highly fragmented due to contract consolidation and ongoing merger/acquisition activity. "Enterprises often look for the highest level of support services for software that is enabling a mission-critical business process," said Elaina Stergiades, senior research analyst, Software Support Services. "Support providers that can meet those needs while clearly articulating costs and benefits associated with a premium support package are well positioned in this market." |
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