This IDC study provides the market sizing and vendor shares for the worldwide SaaS customer relationship management (CRM) applications software market in 2012 and forecast for the 2013–2017 time period. Market trends are provided, along with the future market outlook and guidance to CRM software vendors.
"Organizations are tired of engaging in the SaaS versus on-premise discussion. Functionality, license value, and ease of deployment are the main evaluation criteria. With business pressures accelerating, the SaaS model's ease and speed of deployment benefits quickly rise to the top." — Mary Wardley, research vice president, IDC's CRM Applications and Customer Experience program
Worldwide SaaS CRM Applications 2013–2017 Forecast and 2012 Vendor Shares
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