Worldwide SaaS CRM Applications 2011-2015 Forecast and 2010 Vendor Shares


December 25, 2011
23 Pages - SKU: IDC6750048
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Countries covered: Global

This IDC study provides the market sizing and vendor shares for the worldwide SaaS customer relationship management (CRM) software market in 2010 and forecast for the 2011-2015 time periods. Market trends are provided, along with the future market outlook and guidance to CRM software vendors.

"SaaS as a delivery model and SaaS-based CRM products have become significant contributors to the applications market. Where product parity exists, customers are choosing the delivery model that matches corporate requirements." — Mary Wardley, research vice president, CRM Applications Research




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