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Worldwide Retail 2014 Top 10 Predictions: Retail Reinvents Itself for Relationship, Relevance, and Reciprocity

20 Pages IDC SKU: IDC5185783

Worldwide Retail 2014 Top 10 Predictions: Retail Reinvents Itself for Relationship, Relevance, and Reciprocity

This IDC Retail Insights report presents our annual top 10 predictions. Throughout 2013, as IDC Retail Insights spoke with technology vendors, strategic consultants, and numerous IT and line-of-business retail stakeholders in the United States and from around the globe, our analyst team developed, refined, and validated our thinking about the effect that gathering and waning trends will have on retailing and retail IT over the next two to three years, with particular focus on developments in 2014. We complemented these qualitative research initiatives with global and regional surveys of retailers and consumers in the context of IDC's global horizontal technology and consumer research. This study presents our conclusions and our rationale for them as a set of top 10 predictions for 2014.

"Starting in 2014 and continuing over the next two to three years, retail will reinvent itself as omni-channel leaders reach for customer relationship, relevancy, and reciprocity," says Robert Parker, group vice president of IDC's Insights program. "A new replacement cycle of enterprise, planning, and commerce systems will anchor complex companywide business transformation for immersive experience and commerce. Quick-to-market leaders will improve same-shopper sales — fast becoming the most significant leading indicator of future performance. IDC Retail Insights also expects renewed investment in the narrower but transformative capabilities of PLM and sourcing, marketing and advertising, and big data and analytics. The revenue and loyalty benefits of hyper-personalized promotions will pivot on managing emerging legal and customer risks. Finally, omni-channel retailers will preempt the threat of same-day delivery disrupting store sales with investments in distributed order management and enterprise inventory visibility."


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