This IDC Retail Insights report presents our annual top 10 predictions.
Bob Parker, vice president of research, said, "Our theme for 2013 is 'the new rules of retail' and builds on our ongoing research around omnichannel retailing. Since coining the omnichannel term in our predictions four years ago, the industry has been transforming to embrace the notion and accept that the consumer is writing these new rules and has high expectations that your retail brand will know how to best engage and execute."
Worldwide Retail Industry 2013 Top 10 Predictions
January 09, 2013
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