Worldwide Outsourcing Services 2009 Top 10 Predictions: The Impact of a Turbulent Economy and Continued DisruptionsIDCJanuary 21, 2009 11 Pages - SKU: IDC2094296 |
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This IDC study identifies IDC's Outsourcing and Offshore Services research team's top 10 predictions for the services marketplace for 2009. It highlights the major trends and critical developments that will affect the wide spectrum of services across both IT and business process outsourcing (BPO) services. "Success in the world of outsourcing in 2009 will require players to focus on driving down costs for customers while optimizing service delivery using new technologies that can support more immediate needs," said David Tapper, VP, Outsourcing and Offshore Services. "However, IDC believes that while traditional outsourcers must support these critical short-term customer needs, the long-term nature of outsourcing demands that success for providers in the outsourcing market involve taking a strategic approach, with attention to providing innovation and transformation, investing in host-based and platform-centric service delivery, establishing unique partnerships, and building for the future - a future that will likely see a new services industry arise." |
